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Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Super fast and quick insurance service I highly recommended to other people.
Things break, Asurion makes it easy! Quick service, replacement made easy!
Easy to made a claim, and fast to delivery my device.
Very easy to deal with and had a new phone the next day!
The worker come to my home and repaired the phone within 15 minutes. Great service!
Great they work hard to work out the problems and I would use them again
The Claim associate understood and helped a lot. The turn around time also very quick. No hastle.
JUWON was kind and very helpful. He made setting up my phone easy and gave clear directions.
It was so easy. Check in. Drop off. Pick up... Just like that. Easy peesy!
Amazing! Only took 5 minutes and they came to my house! Super easy and safe!
I used Asurion to replace a damaged phone and I got my new phone the next day. It didn't come with any return labels or instructions, just a refurbished phone in a box. So I went about my life. Three months later, I get notice that I was charged $300 on top of the $120 deductible I already paid for the "insurance" that Asurion provided because I didn't return the damaged phone.
I received no indication at all that I had to return the damaged phone, and no warning that I would be billed. I immediately tried to contact Asurion and AT&T to prevent this charge from being added to my bill. Of COURSE they could only offer to credit me the money AFTER I paid it and send the phone back.
I complied, and asked for a return shipping label, as I was more than willing to get rid of the damaged phone (luckily, I still had it!). I was on the phone for 2 HOURS with customer service representatives from AT&T and Asurion JUST TO GET A SHIPPING LABEL! It is extremely obvious that At&t and Asurion just wanted to keep my money and not even allow me to return the damaged phone. I even offered to pay for the shipping and not one person could give me an address where to send the phone.
Finally, one nice customer service rep from AT&T sat on hold with me for 45 minutes until Asurion picked up, transferred both of us to THREE OTHER REPERESENTATIVES and one of them finally emailed me a label.
I explained to them that as a business owner, this two-hour phone call was costing me money as I was unable to run my business while dealing with this insane process. I invoiced them for the time lost. Asurion is pitiful and I wouldn't be surprised if there is a class action lawsuit somewhere with their name on it.
Fast friendly and professional! Delivered back ontime!
Flawless. Guy came to my house and did a quick and amazing job
The process was super easy and fast, got my new device in less the 12 hours after making my claim
Super great service he came over to my job I highly recommend it to everyone.
Very pleased with the device fixtures and the great customer service by their respective agents!
Fast and professional service. Everyone was very friendly. My phone was repaired with Apple parts!
Walked me through gracefully! I'm 74 and she was patient with me. Kudos! Great job!
Quick and easy and friendly! Thankful for the help I am a none tech person.
Thanks Vivian for a quick easy transaction since I was in a hurry! Much appreciated.
It's never easy to ask for help. But this experience with help was greatly appreciated.
Easy and fast replacement, but for $14.99 a month you should get one free replacement.
Ryan has helped me in explaining the plan and it's very detailed explanation and easy.
Very easy to file a claim I would recommend anyone to have their phone insured!
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
