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Asurion has a rating of 4.6 stars from 10,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Drop off and pick up, with no issues. Young lady did a great job, reasonably priced.
Thanks
Always a great job completing there service with there customers
My CSR was great! Superior customer service skills and resolved my problem quickly.
My experience was what I expected and the technician was kind and did an excellent job on my phone.
The guy that fixed my phone was very knowledgeable and did a great job repairing my phone.
Great experience, fast and easy
Friendly and well trained personal
Job well done and on time,
I was very satisfied on how fast my insurance responded and fix my problem very happy thank you
Process was easy and fast. The person that delivered my phone was extremely helpful.
Quick and easy. Keep you informed of process and follow threw with repair flawlessly.
This a great app and easy to use. They walk you through how to fix what ever you messed up.
I was very pleased that they came to me to fix my phone. Very pleased with the results.
Daphne was a great help. It was so easy for her to know what to do and I appreciated that.
Raymond made it very easy. He had to look up my warranty which he did and took it from there
I WOULD NEVER RECOMMEND! Rude, unprofessional and money hungry! If there's was a no star option I would choose it!
Tip for consumers:
Don’t !!!! Use it !! That’s the tip
Products used:
None they took it!! Left me with no phone
Submitting a claim for my husband's phone was so easy and he had a new phone in about 24 hours!
I had to use another device since mine was damaged and it was a easy and great process thank you
I made a claim for a lost phone received new phone with in 2 days. Convenient easy to set up.
Jonas was kind and patient! I had a cracked screen and he was able to fix it within 15 minutes.
I lost my phone and the process to get new phone was super easy n helpful. I am all thankful.
Outstanding experience. Very professional and friendly service.
Did the claim I the morning replacement was at the address in 1day
A little rough at the beginning. In the end it all turned out wonderful.
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
We appreciate your feedback! -Rue