Asurion

Never thought I'd see the day that someone would show up at my house to fix my phone. Responce time was very fast. Tech arrived within the appropriate window did a quick inspection of the phone said it will be about 45 min. Finished in what felt about 40 min and returned the phone promptly. Tech gave some advice on how to improve battery life as he has also replaced the battery. Phone is working better than it did before I cracked my screen. If you want fast reliable repairs with minimal interruptions in service I definitely recommend this insurance plan (a little spendy but you get what you pay for).

I went to get my screen fixed after my phone fell. It was so easy. The screen looks perfect now. The service was excellent, it was fast and simple.

No hassle no Gimmicks. They got straight to the issue fixed the problem and sent me on my way. Just the way I like my service

I contacted Asurion due to one of the stone in my ring fell out. I was so pleased with the care and professionalism the operator took to make sure that my claim process was stress free.

I was blown away by how easy it was to set up my replacement phone! My tech was super helpful and knowledgeable and above all patient an friendly. Very seldom do you find such wonderful service.

Lyka was a true professional, knowledgeable and understanding.very efficient in her job.great personality..

Helped me perfectly was very nice made it very easy and I dint know what else tonsay

Excellent! Thank you! I am not good at fixing phone problems but the support was able to fix it for me!

Several years ago I purchased a range finder from $#*!'s sporting goods. I also purchased the insurance / protection plan, 2 yr plan. Within that time, while using the range finder it rained heavily. The HALO range finder took on internal moisture. I sent it back following the instructions...this was during the "co-vid" BS...I was given the run around for almost a full year and then silence...no emails were returned. No range finder replacement...nothing.

I really appreciate how easy Asurion makes it to do returns. Even without having to call in, I was able to resolve my issue quickly.

Tech was amazing and fast with phone repair and couldn't have asked for a better experience

My treadmill's motor burned out after about 10 months. The manufacturer's warranty was 12 months structural and 90 days for all other parts. When I filed the claim online, I was within the "12-month" warranty, and I was told the claim was denied and I had to contact the manufacturer. I knew that wouldn't work so I contacted a live person via the Asurion chat feature. It was annoying to have to go this extra step, and it's always a bit nerve-wracking to wonder what kind of hoops I'll have to jump through to get a claim paid. However, my chat assistant Rachelle was very good and asked me for some order information, verified the actual purchase, and the problem and quickly resolved the claim. I received a reimbursement gift card within a few minutes of completing my call. I am totally satisfied with the total outcome, but I am not trusting of the automated claim process.

The team is fantastic. I have unfortunately had to bring in several phones for a broken screen over the past couple of years, and the team has stayed consistent. They remember me, they're super friendly and helpful.
They try to get repairs done as fast as possible. They are knowledgeable and happy to answer questions, etc. 100% recommend.

I could not send or receive SMS messages. Helen got it corrected.

Very helpful and friendly! Would love to work with them again!

Everything went so smooth I thought there was something else I needed to do but nope everything was great

First time user in Asurion customer chat. Patient and knowledgeable contacts, advice and reassurance.

The agent Kelsey who assisted me was great. The process did not take long.

My son cracked screen on his iPad. In store and online staff was very helpful and polite.

Very easy and got it fixed in just a few minutes. Easy to understand will be re recommending this

The rep that helped me set up everything on the phone made everything really easy to do and she was just a delight to deal witj

I was super confused on how to find all the information to make a claim and Patrick stepped in and made it so easy! Thank you, Patrick!

My s22 ultra was experiencing network issues. Pro tech support team worked tirelessly to help resolve the problems I was experiencing. As I was on phone with a representative, our connection was lost. I had given him all the information he needed just before the call dropped. The agent was able to activate my phone and services are better than ever.