• Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,373
Neutral
41
Negative
176
225
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How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,694)

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Reviews that mention popular keywords

customer service (1498) replacement phone (382) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (145)
Thumbnail of user davidg5407
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

I think I've said it all already,friendly,helpful and kind help is what I received

Thumbnail of user douge158
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

Ms Ebony helped with my set up and had the answers for my questions

Thumbnail of user victorl399
1 review
0 helpful votes
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November 24th, 2022
Verified purchase

The assistance was good and fast good service they resolved my problem in minutes

Thumbnail of user danielb2961
2 reviews
0 helpful votes
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November 23rd, 2022
Verified purchase

Agent was very helpful and made sure I was completely satisfied with the claim.

Thumbnail of user laporschaw
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

Took only a hour to get my screen fixed! The screen looks brand new!

Thumbnail of user robertc6998
1 review
0 helpful votes
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May 20th, 2023
Verified purchase

Said it would be done at 2:45 and got it back one hour early

Thumbnail of user andrewc2068
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

As said in the previous page I'm very well satisfied with the entire process...

Thumbnail of user tamishap1
1 review
0 helpful votes
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November 18th, 2022
Verified purchase

It was fast easy and a delightful experience I would recommend it to anybody

Thumbnail of user homerm45
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

My old samsung fold was replaced with the newest model available in the market.

Thumbnail of user cs1202
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

The printer would work, received my money returned in a form of a credit/

Thumbnail of user stephenw1769
1 review
0 helpful votes
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November 16th, 2022
Verified purchase

Needed to check Security on phone, was an easy experience and simple to do.

Thumbnail of user michaelv1800
1 review
0 helpful votes
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March 12th, 2023
Verified purchase

Very friendly and speedy service, and overall a great experience dealing with the company.

Thumbnail of user daniels3607
1 review
0 helpful votes
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November 15th, 2022
Verified purchase

They resolved my questions very quickly and were very kind to assist me

Thanks.

Thumbnail of user jeanniel92
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

Excellent technician was in time slot. He was polite and did a great job

Thumbnail of user pedroo77
1 review
0 helpful votes
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November 11th, 2022
Verified purchase

I lost my phone and getting it replaced was quick and easy thank you

Thumbnail of user barbarat1647
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

We were very pleased with your service and would recommend your contract to anyone.

Thumbnail of user rogerw986
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

Really happy? After looking at empty contacts to 121 out of 141 I'm happy?

Thumbnail of user mattheww1256
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

Mr. Roland was very helpful. He was professional and listened carefully to my problems.

Thumbnail of user elainej240
1 review
0 helpful votes
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January 28th, 2023
Verified purchase

Asurion was prompt, professional, friendly and they got the work done the same day!

Thumbnail of user reginad238
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

I was able to activate the new phone and update contacts thanks to Amanda

Thumbnail of user ronalds1745
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

Great claim process, easy o complete, good updates to the claim holder. Timely communication

Thumbnail of user ellisd29
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

Wonderful level of service. The service that I received was timely and very professional.

Thumbnail of user linhn99
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

Once you understand how to do then it's easy to claim your stolen phone

Thumbnail of user annab1832
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

They were very nice & did their best to answer my concerns & questions

Thumbnail of user mariand108
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

My washer began to malfunction, My technician was knowledgeable and well-trained for the job.

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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