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Asurion has a rating of 4.6 stars from 10,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Once claim was actually filed. Tech was on time and did a great job. Took hours to get claim filed.
They are really attentive and they do a really good job I recommend their business to my friends
The agent I spoke with over the phone was very helpful and professional.
My claim was so easy.I received my new ipad within days. Excellent service!
They treated me so great explained everything and helped me with my phone.
Very impressed.Fast results. Would recommend Asurion to anyone Always been impressed with results
Theo was great! Super helpful and informative. My phone was fixed very quickly!
Once I got to talk to the right person it was all good
I will need to file a claim in order to resolve this issue.
Was told refund for Bose headphones was resolved Call me company and now I'm getting the runaround
Hello, Joshua. We are definitely sorry for any trouble you have experienced. Please call us directly to assist. -Rue
Process was Extremely helpful and easy to use I will use it again
The process was simple and very user friendly the questions were straight forward.
Thank you the customer service was helpful and quick and easy claim process
Great deal! They sent me an iPhone 11 for a broken iPhone 8.
She/he was very helpful and knowledgeable and made my interaction a smooth one.
Took no more than 10 minutes with a chat to file a claim.
Quick and easy to process. No strings just satisfaction from serving
Saved me after Christmas lights stopped working. They offered me a full refund.
I highly recommend the warranty. It was extremely easy to complete the process.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Eric. We are sorry for any inconvenience this may have caused. We are glad you are back up and running, please let us know if you have any questions. -Rue