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Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Filing a claim is fast and easy using a live agent via chat!
It's very easy to file a claim and get a new phone quickly.
Very simple experience filing a claim and approved very quickly. Well worth it
The representative was very easy to talk to and helpful with my issues
Tech help(Collin) was extremely patient and helpful. Fixed my problem quickly and efficiently.
Jordan knew exactly what to do deactivate one and activated the new one
I needed my address updated and it was a fast and easy conversation
The experience I had today was very interesting and very easy for anyone.
Website easy to navigate, process is simple to understand, no problems. Twice. Ugh.
I can do claims very day being this easy. Very Satisfied Customer Service
They were always aware of what was occupied And they solved my concerns.
Great No hassle very simple and easy Everything done online with no questions
Customer service was great. I just prefer to talk to a live person.
Always fast and excellent service very pleased thank you for all you do
Out of all the services we tried, this is definitely a stand out
Painless and easy it was to file a claim for a defective phone.
I was very pleased with the whole experience. Mark was efficient and pleasant.
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Peter. We apologize for the trouble, we have captured your feedback. Please let us know if there is anything else we can do. -Rue