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Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
My customer service representative was kind and polite. He resolved my issue quickly
Asurion Service Plan performed better than my expectations. Go get it! It works!
It was great. No problem and very smooth. Justin did a great job
Fast easy great experience online.
Can't get any better than y just experience
I relayed the issues I'm dealing with I provided Order #'s,, everything was smoothly taken care of!
The Tech was very kind and work was done in a timely matter
So far so good I do hope the on-site repair is as easy
It was quick and simple. Customer service is top notch and highly recommended.
They are very nice polite and there website simple and easy to use
I found it very easy to make a claim. It was pretty quick.
Awesome very quick and easy met all my expectations everything was very satisfying
Very easy to deal with when you have a problem. And fast service.
10/10 - it was very quick and easy- great customer service.
Amazing job. Love to have my phone back
I would highly recommend asurion
DO NOT GET INSUARNCE THROUGH THESE PEOPLE! Total scam! I had insurance with them through Verizon. Dropped my phone in water and called them to get a new one. They sent me a refurbished one without telling me. So I filled out the form that came in the box they gave me with the new phone to send back their phone and cancel. I did not send it in their prepaid envelope because it clearly stated no batteries inside it. So I took it to the post office and paid $20 to send it to their P. O. Box address stated on their pamphlet. It was delivered to them October 6th, 2021. I called them October 12,2021 to get my refund back which they stated would take up to 10 days. I waited the 10 days no refund. I called them again and had to argue with representative who claimed that I never sent the phone back, but when I told her I had photos and a tracking number she quickly put me on hold, then came back on the phone and said they issued my refund but my bank was holding it from depositing. I told her I was looking on my banking app and never seen anything pending to be deposited. After having to get mouthy with her, she directed me to another customer service representative. This lady couldn't understand where I got the P. O. Box address from for some reason, even though it was in their box with the phone they sent to me with directions on how to cancel the phone, just like I had done. She claimed that since I had sent the phone to that P. O. Box they wouldn't give me my refund because that wasn't their warehouse. Even though it was the address on their pamphlet that stated to return to this address your canceled items. She made me wait on hold about 5 or 6 different times before questioning me about multiple things, to which I had taken photos of everything before I sent it back and have tracking numbers. After being on the phone for over an hour she said she would call me back the next day so she could figure out where the phone is. But until then they won't give me my refund! How is this place in business & affiliated with Verizon? More bad reviews for Verizon as well on my end for dealing with scamming phone insurance. I would give them a negative star rating if I could!
Friendly staff, works well as a team. Able to help me and gave accurate time for pick up.
He was nice explaining the problem thank you for your help.
Angel did an excellent job in helping my husband Who is 77 years old.
People was very friendly and my phone was fixed fast...
My phone screen was fixed and I was out the door in 15 minutes. Very professional and friendly.
Awesome, thanks to Eddie
Everything was explain and every step was made easy to get the claim done
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
