- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
The Asurion technician save my day.
I highly recommend it.
Prompt, professional, polite and the best protection plan
They got here and fixed my phone screen in 15 minutes.
Excellent customer service and A++ work done in a timely fashion.
My TV stopped working :( I called Asurion to place a claim and within no time my TV is back up and running!
It was such a delight having someone come and repair my phone. Great experience!
I would highly recommend them they deliver what they advertise.
My experience is good! My cell phone arrive in 2 days.
It was an amazing experience, professional experience, fast and update you step-by-step
If you want to waste money, Assurion will be at the head of the line to take it. I wasted 3 years of payments to Asurion. The one time I needed them, they showed what a fraudulent insurance co they are. My phone had a cracked screen and back glass. I sent the phone in for repair. Asurion said they could not repair my phone. They said because the back glass was broken, my phone could not be repaired. What a joke, back glass is probably the easiest and cheapest repairs to be made. The only option was to pay $199 instead of $26 and have them send me a refurbished phone. Absurd! Knowing that they would most likely send me some pos pieced together phone that will fail within a few months and fix my phone to sell to someone else made me angry. I know the history of my phone and it was cared for. To top it off, I told them to return my broken phone and I will have it repaired for a little more than their deductible and have my phone. Its been 2 weeks and several phone calls and no returned phone. The last lame brain gave me tracking from when I sent the phone in as tracking for the returned phone. I called her out on this and then after some time on hold she returns saying that the phone was shipped 3 days ago. Ok, wheres the tracking that is suppose to be provided? She says it will be updated in a day or 2. WTF, BS! You get tracking when shipped not days after. I dont know if they intend on returning my phone, so far it appears not. Horrible horrible service. Get insurance somewhere else. I trusted VZW preferred insurance and now regret it.
Update
Well, after 3 months of calling asurion asking where is my phone and them finally saying they lost it and I still had to pay$199 to have a refurb phone sent was too much. I called Verizon a few times about their poor choice in insurance company choice and what they were doing. Also made a complaint with the BBB. Verizon refunded 3 years of payments made to Asurion and Asurion magically found my phone and mailed it back.
Products used:
Cell phone insurance
MARISSA WAS AWESOME SHE WAS NICE AND PATIENT AND REALLY HELPED ME THROUGH MY ISSUES WITH SETTING UP MY PHONE! THANK YOU SO SO MUCH
I missed my original appointment, Blair went the extra step to get me up and running again! SHE IS ABSOLUTELY EXCELLENT!
Asurion is very professional and fast to resolve my problem. Thanks to the Asurion Team.
The technician was friendly was more than experienced and the repair was very quick. Great job!
Lim did a great job with helping me repair my cracked samsung screen!
Tech came by fixed my screen super fast and it was amazing!
I needed help, and they are really good at what they do
Quick and EASY! Friendly staff who was very helpful and quick.
Process was reasonably smooth, associate was helpful and courteous.
I had no problems., everything was explained, and the problem was fixed.
Excellent customer service giving from the rep. Didn't take much time at all. Resolved my issue.
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
