• Asurion

2024 SITEJABBER AWARD

Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
Write a Review

Overview

Asurion has a rating of 4.6 stars from 10,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,374
Neutral
41
Negative
175
225
See all photos
How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,701)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1500) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
Thumbnail of user freddies95
1 review
0 helpful votes
  • Send Message
July 10th, 2023
Verified purchase

Extremely fast professional service, and above and beyond awesome service.

Thumbnail of user ronaldk564
1 review
0 helpful votes
  • Send Message
November 26th, 2022
Verified purchase

Was fast and easy. Customer service was very polite and knowledgeable.

Thumbnail of user alfidesa
1 review
0 helpful votes
  • Send Message
November 21st, 2022
Verified purchase

It was the best service repair I had. The repair guy was knowledge,

Thumbnail of user kimberlyn930
1 review
0 helpful votes
  • Send Message
November 17th, 2022
Verified purchase

It was easy to do a claim had no problems filing it was simple to do

Thumbnail of user juliol142
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

This was very fast and easy service, it was very simple and not complicated.

Thumbnail of user gradym55
1 review
0 helpful votes
  • Send Message
November 15th, 2022
Verified purchase

It was good communication, their assistant was great

Thumbnail of user crystalm841
1 review
0 helpful votes
  • Send Message
October 4th, 2022
Verified purchase

Easy and the the staff was respectful and knew what he was doing

Thumbnail of user estherm276
1 review
0 helpful votes
  • Send Message
October 3rd, 2022
Verified purchase

Easy to input claim and great customer service. Quick and easy.

Thumbnail of user teddyf18
1 review
0 helpful votes
  • Send Message
November 11th, 2022
Verified purchase

Right on and very easy and fast, the site very helpful and no stress,

Thumbnail of user alfrede52
1 review
0 helpful votes
  • Send Message
November 9th, 2022
Verified purchase

I expect it to be hard. But I was wrong it was easy

Thumbnail of user ginag476
1 review
0 helpful votes
  • Send Message
September 30th, 2022
Verified purchase

My claim was quick and easy to file and submit! The website was easy to use!

Thumbnail of user valariew42
1 review
0 helpful votes
  • Send Message
January 13th, 2023
Verified purchase

It was simple and the representative was very kind and patient

Thumbnail of user nataliea418
1 review
0 helpful votes
  • Send Message
January 12th, 2023
Verified purchase

I got what I needed done not sure what what else to say to make this 50 characters

Thumbnail of user tonib453
1 review
0 helpful votes
  • Send Message
January 12th, 2023
Verified purchase

I had a very pleasant experience with the questions I had. Very helpful and pleasant to talk with.

Thumbnail of user shirleyc1205
1 review
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

The employee were very helpful. Got to the problem and got the information solved.

Thumbnail of user tedm457
1 review
0 helpful votes
  • Send Message
December 26th, 2022
Verified purchase

All good! Easy to fill out! Hopefully all will be good!

Thumbnail of user regulor
1 review
0 helpful votes
  • Send Message
December 25th, 2022
Verified purchase

The tv was damage the first time and the second time was damage again

Thumbnail of user jm1559
1 review
0 helpful votes
  • Send Message
December 23rd, 2022
Verified purchase

Very knowledgeable employee and very fast response

Thumbnail of user jacobl496
1 review
0 helpful votes
  • Send Message
December 22nd, 2022
Verified purchase

It was helpful and the customer service was also helpful

Thumbnail of user ericg1466
1 review
0 helpful votes
  • Send Message
December 15th, 2022
Verified purchase

Very professional and courteous employees. Very knowledgeable.

Thumbnail of user esnestob
1 review
0 helpful votes
  • Send Message
October 20th, 2022
Verified purchase

Pretty easy to file the claim and easy to understand

Thumbnail of user belkisp13
1 review
0 helpful votes
  • Send Message
December 10th, 2022
Verified purchase

He was great and very professional I was very pleased.thanks

Thumbnail of user teet51
1 review
0 helpful votes
  • Send Message
October 16th, 2022
Verified purchase

This was very easy to do. It was very easy to navigate through the system.

Thumbnail of user mankanwars
1 review
0 helpful votes
  • Send Message
December 2nd, 2022
Verified purchase

I hope it is as good as it is true
Good customer service

Thumbnail of user anthonyd1865
1 review
0 helpful votes
  • Send Message
October 11th, 2022
Verified purchase

Amazingly ease of resolving the claim. Immediate approval of claim.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

How do I know I can trust these reviews about Asurion?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Asurion?