• Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,370
Neutral
41
Negative
175
225
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How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,702)

Rating

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Reviews that mention popular keywords

customer service (1500) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
Thumbnail of user edgars166
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

When service have been requested, service has been rendered effectively.

Thumbnail of user chrish3191
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

Claim was easy to file and payment was quick Very efficient and easy to understand

Thumbnail of user kathyp1156
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

It was very easy to do my claim. Fast and easy to understand and fast.

Thumbnail of user richardt1981
1 review
0 helpful votes
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September 30th, 2022
Verified purchase

Very easy! I was very happy with the easy process!

Thumbnail of user elizabethm3610
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

Love it great love it great job need more I will tell everybody

Thumbnail of user joel1471
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

My experience was extremely fantastic with rep she was fantastic...

Thumbnail of user austinl242
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

Good experience Would like to use again blah blah blah

Thumbnail of user peterc1858
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

She was great and resolved my problem. She was excellent.

Thumbnail of user tommys309
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

Easy to navigate. Quick and easy. Process was super quick and shipping was included

Thumbnail of user isabelm223
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Great service, easy to resolve the problem.
Great customer service

Thumbnail of user kiniskis
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

Service was great.the service was excellent. No complaints at all

Thumbnail of user alyssaw176
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

Easy to use, simple to navigate and quick to complete.

Thumbnail of user tyl58
1 review
0 helpful votes
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October 25th, 2022
Verified purchase

Great great great I like a lot a lot along with great great great

Thumbnail of user davidw6061
1 review
0 helpful votes
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December 21st, 2022
Verified purchase

Very well done! Highly recommended!
Very polite
Very knowledgeable
Very patient

Thumbnail of user danielb3014
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

Thay are nice to you and easy to work with. I would do it again

Thumbnail of user fortashac
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

The process was very easy. I thought that it would be difficult but it wasn't.

Thumbnail of user amyh2383
1 review
0 helpful votes
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July 10th, 2023
Verified purchase

Personable help at AT&T and easy return on damaged phone.
Hint: do t tell them it got wet

Thumbnail of user ambers1108
1 review
0 helpful votes
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July 8th, 2023
Verified purchase

Had a great experience! Took literally under 10 minutes.

Thumbnail of user antonioh221
1 review
0 helpful votes
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July 8th, 2023
Verified purchase

Thanks for the great response and service on this matter

Thumbnail of user petef124
1 review
0 helpful votes
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July 8th, 2023
Verified purchase

I love these refurbished devices they literally look brand new

Thumbnail of user shekeliar
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

Thank y'all for sending me phone in a timely manner

Thumbnail of user ericy469
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Really easy and it was simple and really easy to answer

Thumbnail of user so128
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

Easy to set-up, great people at the shop, done in no-time. A+. Would recommend.

Thumbnail of user rubyb230
1 review
0 helpful votes
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July 6th, 2023
Verified purchase

Great customer service! Fast and efficient! Looks like a brand new phone.

Thumbnail of user cintrag
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

From beginning to end of service the staff was efficient and nice

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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