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Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Tech support person was able to solve several issues in one session. Awesome!
Very polite and willing to help. Easy assistance with filing a claim.
Very helpful and easy to navigate. I am fully confident in their claim policy.
The claim deductible was to high, but what can you do?
Raymond answered my questions and helped me in a timely manner!
Great protection with extremely smooth process and user friendly claim service.
TV went black. Still had sound. Called Asurion. Fast service.
Christine is great! You're lucky if you have her assigned to your case.
Very easy to do the claim. Also don't ask many questions.
Great service easy and fast, answer all questions instantly
Adrian provided superior customer support. What a great human being.
Associate was very friendly and helpful. Referred me to correct department
Just great service. Took me awhile to figure out but it was easy after I got my act together.
Very fast, professional, knowledgeable and courteous. Kim was great to work with.
I would not need to go through with this discussion if someone could understand the word 'NO'
Dropped phone slipped out of pocket while entering my car replacement on the way Thanks
William was able to resolve issue so far but we will see after a couple days
3 steps to do my claim super happy with how easy it was. No fuss.
Mo problem with this company they stand behind their products
My voice mail was not working and Leonel fixed it in a flash.
Asurion is by far the best phone insurance and repair company.
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello. We apologize for the trouble this caused. Our deductibles are a smaller fraction of what the retail cost of your device. Please let us know if you have any questions. -Rue