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Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
I chatted with a representative about my new iPhone. They were extremely helpful.
Easy to use and fast resolution. Claim completed same day entered.
Brad was great. He helped me clear my browser and run a security test. Highly appreciated!
I'm happy I purchased this plan because it would have been one expensive repair.
Finally got my stove working again, extremely excited!
Rolando handled my claim quickly and completely. Extremely satisfied with Asurion.
I am very happy to have a business with you. And really appreciate all your helps.
John was fantastic! He made the process simple to complete.
I have always had great results with this warranty company. They are quick, efficient, and polite.
Brittany was great, she has wonderful customer service skills. Thank you for helping me!
Very easy to file the claim and immediate results.
I had problems setting up my new phone and Mario helped me recover some password issues
Great, quickly resolved & my issue was taken care of.
Carl was very professional and helpful, thank you.
Quick, easy, and to the point. Claim was filed in minutes! Def recommend!
My Tech support was so awesome we got the job done with patience and teamwork
Helpful, thoughtful and quickly resolved my issue.
It was good and got my replacement quickly the next day.
The Chat feature works much better on this site than putting in your existing information.
Not happy with the color u chose for me this must b changed
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Ronnie. We are definitely sorry for the trouble this has caused. Color is not covered by the insurance as it is a cosmetic issue. However, if there is any malfunctions issues we do have a 12-month warranty. Please let us know if we can assist. -Rue
Hi Ronnie, I do appreciate your feedback as well as your patience. We do strive to get you reconnected quickly. We do use the first available color option in order to get you reconnected quickly. However, if you are experiencing any issues with your device or you need additional assistance, please contact us directly. We are here and happy to help. -Ari