• Asurion

2024 SITEJABBER AWARD

Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
Write a Review

Overview

Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,373
Neutral
41
Negative
176
225
See all photos
How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,695)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1498) replacement phone (382) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (145)
Thumbnail of user markl2764
1 review
0 helpful votes
  • Send Message
October 27th, 2022
Verified purchase

Great fast service. Very helpful and got the job done!

Thumbnail of user katalian
1 review
0 helpful votes
  • Send Message
October 27th, 2022
Verified purchase

Jason was great, Helpful friendly an got the job done in a quick manor

Thumbnail of user karenp2386
1 review
0 helpful votes
  • Send Message
October 27th, 2022
Verified purchase

It took five minutes on chat and they sent a prepaid label. So easy!

Thumbnail of user raymondg485
1 review
0 helpful votes
  • Send Message
September 24th, 2022
Verified purchase

Service was good. Took me a bit to follow instructions. Overall i say 9 out of 10. Thank You

Thumbnail of user leem817
1 review
0 helpful votes
  • Send Message
December 27th, 2022
Verified purchase

No Hassle whatsoever, making my claim was very easy. Thank you!

Thumbnail of user lindas5471
1 review
0 helpful votes
  • Send Message
December 27th, 2022
Verified purchase

Very happy with Asurion. No problems. Glad I have this service. Thanks

Thumbnail of user tommeiab
1 review
0 helpful votes
  • Send Message
December 27th, 2022
Verified purchase

He displayed great customer service and was extremely helpful.

Thumbnail of user garys2438
2 reviews
0 helpful votes
  • Send Message
October 27th, 2022
Verified purchase

Job completed when they said it would be parts were sent to me in advance

Thumbnail of user sheilad439
1 review
0 helpful votes
  • Send Message
October 27th, 2022
Verified purchase

Omg - they made it so easy to use this warranty and customer service was top notch

Thumbnail of user marcangelos
1 review
0 helpful votes
  • Send Message
December 27th, 2022
Verified purchase

It's was fast and easy. Got it done in less 5 mins.

Thumbnail of user andresm206
1 review
0 helpful votes
  • Send Message
October 26th, 2022
Verified purchase

They helping me fixing my Devices, very easy and fast

Thumbnail of user dexrickd
1 review
0 helpful votes
  • Send Message
December 27th, 2022
Verified purchase

Filing my claim was so simple and fast. I would recommend to file online any time. Thanks again.

Thumbnail of user tracyr667
1 review
0 helpful votes
  • Send Message
October 26th, 2022
Verified purchase

Only took a few minutes and it was done very satisfied

Thumbnail of user lasundrad
1 review
0 helpful votes
  • Send Message
December 27th, 2022
Verified purchase

Very easy to speak with them during the process of filing my claim

Thumbnail of user donldm
1 review
0 helpful votes
  • Send Message
December 26th, 2022
Verified purchase

I've had an excellent experience with the asurion website.

Thumbnail of user sherrye195
1 review
0 helpful votes
  • Send Message
December 26th, 2022
Verified purchase

Had text message issues after data transfer. Now resolved

Thumbnail of user travisb464
1 review
0 helpful votes
  • Send Message
October 26th, 2022
Verified purchase

They got my issue fixed quickly and with no wait at all.

Thumbnail of user jenniferm4738
1 review
0 helpful votes
  • Send Message
October 26th, 2022
Verified purchase

Very easy and happy with the results in a timely fashion!

Thumbnail of user shellieb36
1 review
0 helpful votes
  • Send Message
September 24th, 2022
Verified purchase

This company is awesome. Great experience and very professional. Thank you

Thumbnail of user clintonh84
1 review
0 helpful votes
  • Send Message
September 24th, 2022
Verified purchase

Fast and easy process! I appreciate the fantastic customer service from Hoover

Thumbnail of user arturon20
1 review
0 helpful votes
  • Send Message
April 21st, 2024
Verified purchase

Atención profesional y servicio a la altura del problema. Gracias.

Thumbnail of user aliciav129
1 review
0 helpful votes
  • Send Message
December 14th, 2023
Verified purchase

Mi cita la tuve a las 3 de la tarde y un empleado de Att fue avisarle al técnico y en 5 minutos llegó revisó el celular dañado y en una hora exacta regreso con el ya reparado.y aún así tengo garantía por un año.

Thumbnail of user maray12
1 review
0 helpful votes
  • Send Message
November 13th, 2023
Verified purchase

Tenia muchas dudas de llamar porque siempre los reclamos con seguros son dificiles, pero este reclamo fue muy facil de hacer, fueron muy diligentes y pude resolver todo muy rapido. Lo mejor es que pude tener mi telefono nuevo en muy poco tiempo!

Thumbnail of user mariag3235
1 review
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

Excelente servicio y rápido confiable muy recomendado

Thumbnail of user jordanm678
1 review
0 helpful votes
  • Send Message
March 1st, 2023

Faite attention il charge une garantie pour après charger les réparations ou remplacement d'un cellulaire au plein prix!
Il veule souvent pas réparer les téléphones pour vous en faire payer des nouveaux

Thumbnail of user mariag2385
Rue L. – Asurion Rep

Bonjour. Nous nous excusons pour tout problème. Il y a des frais de réparation pour les réparations et une franchise qui correspondent à une partie du prix de détail de votre appareil. Veuillez nous faire savoir si vous avez besoin d'aide. -Rue

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

How do I know I can trust these reviews about Asurion?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Asurion?