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Asurion has a rating of 4.6 stars from 11,254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Even though I've taken very good care of my phone, I've had it three years and with the constant invitation from the company AT&T to upgrade I just knew my phone was over and done. The tech that provided the service call, the customer service that I received over the phone, was outstanding! It was glad to see that professionalism still exist in the workplace. It is a rarity that you see young people work with kindness, respect, knowledgeable, and just handling the business like they want to continue to pay a bill I tipped my hat to this company. I applaud the young people it makes you want to deal with the workplace again good work. Oh and of course my phone looks like a brand new phone. I am so happy thank you Asurion
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
Super easy Johnny was awesome give him some more money!
Date of experience: October 13, 2022
Thank you so much, Its very easy and fast. I highly recommend it
Date of experience: December 8, 2022
I won't even waste my time writing more than, good luck. Super clown show scam. You're been warned.
Date of experience: March 17, 2021
Robert went thru lots of steps to fix my printer problem. Was very patient and nice
Date of experience: October 13, 2022
Called the number handled quickly and efficiently. I would recommend them
Date of experience: October 14, 2022
The agent was very helpful and efficient in resolving my concern. Great service thinned you
Date of experience: April 3, 2023
They were professional, fast and communicated consistently to make our repair easy.
Date of experience: March 9, 2023
Dennis was very helpful He explained what I should check all my emails
Date of experience: October 12, 2022
One phone call was all it took, people were very helpful
Date of experience: December 7, 2022
The representative helped me 100% in a very short period of time
Date of experience: December 8, 2022
Would by agreement again has been a real money saver
Date of experience: December 7, 2022
We have been with Verizon for years. Best phone company ever.
Date of experience: December 7, 2022
Was quick and easy. Wish I could have done with out doing the survey.
Date of experience: December 6, 2022
It was easy to resolve the issue I am happy service is excellent
Date of experience: October 12, 2022
The online chat to complete my claim was very easy which I greatly appreciate!
Date of experience: January 5, 2023
Asurion handled everything quickly and efficiently.
Date of experience: January 8, 2023
Was very easy and helpful thank you for helping me
Date of experience: January 5, 2023
Adrian provided superior customer support. What a great human being.
Date of experience: December 31, 2022
Helpful, thoughtful and quickly resolved my issue.
Date of experience: December 28, 2022
Great protection with no hassles! I would highly recommend this plan to everyone!
Date of experience: October 12, 2022
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hi Michelle, we are happy to hear this was a great experience for you. If you find you do need any additional assistance, feel free to let us know. -Ari