- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Asurion has a rating of 4.6 stars from 11,254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Even though I've taken very good care of my phone, I've had it three years and with the constant invitation from the company AT&T to upgrade I just knew my phone was over and done. The tech that provided the service call, the customer service that I received over the phone, was outstanding! It was glad to see that professionalism still exist in the workplace. It is a rarity that you see young people work with kindness, respect, knowledgeable, and just handling the business like they want to continue to pay a bill I tipped my hat to this company. I applaud the young people it makes you want to deal with the workplace again good work. Oh and of course my phone looks like a brand new phone. I am so happy thank you Asurion
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
Kid broke his tablet... 5 minutes later new one is coming 1-2 business days.
Date of experience: December 24, 2022
Great service with the online chat function and issue was resolved
Date of experience: October 14, 2022
Magnificent, outstanding, awesome, adequate, made my day.
Date of experience: October 11, 2022
This was so incredibly easy and fast! I can't wait to fix my phone!
Date of experience: October 11, 2022
My experience with this company has been amazing so far I love it
Date of experience: October 14, 2022
Very user friendly, expedited delivery and easy setup!
Date of experience: December 9, 2022
Excellent help with describing coverage and helpful tone
Date of experience: December 8, 2022
Online was the best no wait time only took second. I would highly recommend use this feature.*****
Date of experience: December 6, 2022
Customer service was great and quick to resolve. Thank u so much made a 11 year old very happy
Date of experience: December 11, 2022
I think my title says it all, thanks April, great work!
Date of experience: December 12, 2022
It was perfect. Everything went smoothly & quickly.
Date of experience: December 10, 2022
Absolutely great service. Fast and friendly. Very knowledgeable
Date of experience: October 16, 2022
Had no trouble connecting and the agent was very quick to reply. Only took minutes
Date of experience: October 14, 2022
Best tech experience ever. Understood my issue and patiently walked me through solving it.
Date of experience: October 15, 2022
Tech Coach agents are always very helpful and knowledgeable!
Date of experience: December 10, 2022
So much easier than having the store download my old phone.
Date of experience: December 9, 2022
Easy, affordable and received my refund without any issues.
Date of experience: December 10, 2022
Excellent job. Mechanic on time. I am happy with his work.
Date of experience: January 25, 2023
It was the most simplest thing I ever done on line far as a refund
Date of experience: January 21, 2023
I needed to get my phone activated and they took care of me very quickly.
Date of experience: December 8, 2022
Filed a claim with no problem, very easy to follow instructions..
Date of experience: January 13, 2023
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
