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Asurion has a rating of 4.6 stars from 11,254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Even though I've taken very good care of my phone, I've had it three years and with the constant invitation from the company AT&T to upgrade I just knew my phone was over and done. The tech that provided the service call, the customer service that I received over the phone, was outstanding! It was glad to see that professionalism still exist in the workplace. It is a rarity that you see young people work with kindness, respect, knowledgeable, and just handling the business like they want to continue to pay a bill I tipped my hat to this company. I applaud the young people it makes you want to deal with the workplace again good work. Oh and of course my phone looks like a brand new phone. I am so happy thank you Asurion
They never resolved my issue. Only partially. Had to call back several times. Unacceptable. It's now over a week and I'm still trying to get the phone back to what it was. Most apps were gone, ID's gone, etc.
Very well to a person in need of there phone replacement
Date of experience: December 8, 2022
It was so easy to file a claim when I smashed my screen.
Date of experience: December 8, 2022
Resolved in just a few minutes with excellent customer service. Thanks Verizon
Date of experience: January 15, 2023
I love how easy the process is on getting my insurance claim in!
Date of experience: January 5, 2023
I chatted with a representative about my new iPhone. They were extremely helpful.
Date of experience: December 30, 2022
Awesome experience with replacement. Fast and easy.
Date of experience: October 14, 2022
Good experience, easy and professional. Great customer service.
Date of experience: June 5, 2023
The representative was highly professional, and full of company knowledge! Much appreciated!
Date of experience: June 5, 2023
Quick and easy to file a claim, love the next day delivery
Date of experience: October 16, 2022
It was easy to chat with a representative who processed my dog harness claim.
Date of experience: October 12, 2022
This was by far the easiest way for me to replace my sons phone.
Date of experience: December 11, 2022
Less that 5 mins to file. This is one of the fastest claims I have ever made.
Date of experience: December 11, 2022
The repair shop did an amazing job repairing my sons iPhone 13 Pro screen
Date of experience: June 4, 2023
The representative was amazing knew what i wanted and took care of business right a way
Date of experience: June 3, 2023
Great experience and I'm very satisfied whit the attention received
Date of experience: December 11, 2022
Pleasant but a long process I have been trying to submit this claim since 12/5/2022
Date of experience: December 9, 2022
Submitted phone claim within 2 minutes. Extremely easy. Set up repair for next day.
Date of experience: October 18, 2022
I've been dreading the process of filing a claim, but to my surprise it was very easy and quick.
Date of experience: October 19, 2022
My color inversion keeps getting turned on they helped me find it in settings
Date of experience: October 18, 2022
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
