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Asurion has a rating of 4.6 stars from 11,254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Even though I've taken very good care of my phone, I've had it three years and with the constant invitation from the company AT&T to upgrade I just knew my phone was over and done. The tech that provided the service call, the customer service that I received over the phone, was outstanding! It was glad to see that professionalism still exist in the workplace. It is a rarity that you see young people work with kindness, respect, knowledgeable, and just handling the business like they want to continue to pay a bill I tipped my hat to this company. I applaud the young people it makes you want to deal with the workplace again good work. Oh and of course my phone looks like a brand new phone. I am so happy thank you Asurion
They never resolved my issue. Only partially. Had to call back several times. Unacceptable. It's now over a week and I'm still trying to get the phone back to what it was. Most apps were gone, ID's gone, etc.
Simple to fix concern with iPad activating replacement device
Date of experience: December 15, 2022
Reynaldo got me started with the chat. Very easy. Highly recommend this service
Date of experience: December 14, 2022
Patrick handled my claim quickly and professionally!
Date of experience: October 18, 2022
Overall it was good, I needed to do 3 claims bur they only helped with one!
Date of experience: December 13, 2022
I have multiple things under this insurance and never had a issue with getting help
Date of experience: December 14, 2022
Very helpful with claim on tv that was having issues
Date of experience: December 14, 2022
Very quickly solved my problem, was given a total refund
Date of experience: December 14, 2022
Quick and easy, very helpful to get my phone back so I can do business
Date of experience: December 14, 2022
Great customer service! Everything I asked to be done was answered without any problem.
Date of experience: October 17, 2022
I'm just grateful for y'all as a general whole. That's all.
Date of experience: June 8, 2023
The technician came at home to fix my screen phone
Date of experience: June 8, 2023
He answered all my questions. Very knowledgeable agent.
Date of experience: December 13, 2022
Angelina was great in helping me. Need more people like her
Date of experience: October 18, 2022
Such a quick, simple, and effective interaction.
Very pleased!
Date of experience: October 18, 2022
Rejoice took the problems from my hands and fixed it. Honestly, bless her.
Date of experience: October 18, 2022
Service provided seemed to genuinely be for my best interest.
Date of experience: October 15, 2022
Easy to file claim and they keep you informed along the way. Customer service very knowledgeable.
Date of experience: December 16, 2022
My experience was top rated and very direct to the point no hiccups
Date of experience: December 16, 2022
Quick. Easy. Painless. Totally worth the investment.
Date of experience: December 15, 2022
Pia Was wonderful and helped me so much would recommend her to others
Date of experience: December 14, 2022
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
