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Asurion has a rating of 4.6 stars from 11,254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Even though I've taken very good care of my phone, I've had it three years and with the constant invitation from the company AT&T to upgrade I just knew my phone was over and done. The tech that provided the service call, the customer service that I received over the phone, was outstanding! It was glad to see that professionalism still exist in the workplace. It is a rarity that you see young people work with kindness, respect, knowledgeable, and just handling the business like they want to continue to pay a bill I tipped my hat to this company. I applaud the young people it makes you want to deal with the workplace again good work. Oh and of course my phone looks like a brand new phone. I am so happy thank you Asurion
They never resolved my issue. Only partially. Had to call back several times. Unacceptable. It's now over a week and I'm still trying to get the phone back to what it was. Most apps were gone, ID's gone, etc.
Broke my phone 2 days before leaving for Europe. Getting a new one the next day!
Date of experience: December 13, 2022
My experience with was wonderful. I like their service.
Date of experience: December 14, 2022
Quick and friendly service was able to resolve my issue in no time
Date of experience: December 13, 2022
Paxton was fantastic in helping me set up my new phone.
Date of experience: December 14, 2022
Annie helped me with issues and was extremely patient.
Date of experience: December 12, 2022
I had a question/problem with my warranty and Raymond solved it quickly.
Date of experience: December 13, 2022
Very quick and simple procedure. No issues at all.
Date of experience: December 18, 2022
It was a pleasant experience with customer service!
Date of experience: December 16, 2022
It was fast and easy. No problem with getting a replacement
Date of experience: December 18, 2022
It's very easy to make a claim and they provide quite quick services.
Date of experience: December 17, 2022
Lisa was awesome and helpful. Also very patient with a complicated problem.
Date of experience: December 16, 2022
She took care of business like a boss y'all! Tell her "thank you" for me please!
Date of experience: December 17, 2022
Michael was awesome. Got the job done quickly! Respectful and friendly.
Date of experience: December 16, 2022
The worst insurance company I've dealt with. Charged me 229for both my items watch and phone theft!
Tip for consumers:
You may wanna find an alternative insurance company or Work directly with apple.
Products used:
iPhone 12 64GB and Apple Watch 4th Generation.
Date of experience: June 26, 2022
She got my sons phone back working within five minutes
Date of experience: December 17, 2022
It was very easy to connect. Much faster than phone.
Date of experience: December 15, 2022
Took less than 5 minutes to file a claim. Easy as pie.
Date of experience: December 16, 2022
Chanel was very professional, fast and knowledgeable. Thank you
Date of experience: December 15, 2022
My toddler son had mishap with his Ipad. Contacted Asurion got the claimed resolved same day.
Date of experience: December 19, 2022
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Please let us know how we can assist. -Rue