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Asurion has a rating of 4.6 stars from 11,253 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Even though I've taken very good care of my phone, I've had it three years and with the constant invitation from the company AT&T to upgrade I just knew my phone was over and done. The tech that provided the service call, the customer service that I received over the phone, was outstanding! It was glad to see that professionalism still exist in the workplace. It is a rarity that you see young people work with kindness, respect, knowledgeable, and just handling the business like they want to continue to pay a bill I tipped my hat to this company. I applaud the young people it makes you want to deal with the workplace again good work. Oh and of course my phone looks like a brand new phone. I am so happy thank you Asurion
They never resolved my issue. Only partially. Had to call back several times. Unacceptable. It's now over a week and I'm still trying to get the phone back to what it was. Most apps were gone, ID's gone, etc.
It was a pleasant experience! Excellent Customer service!
Date of experience: December 19, 2022
Once I knew how to fill out claim it was a matter of filling in right information
Date of experience: December 19, 2022
Emmanuel did an awesome job. Super fast resolution. Highly recommend
Date of experience: December 19, 2022
Website was one of the slowest and worst experiences I have had.
Date of experience: December 20, 2022
Customer service was great and it didn't take all day.
Date of experience: December 19, 2022
Excellent service, friendly & very knowledgeable
I would recommend
Date of experience: December 18, 2022
Extremely fast and easy to file a claim of lost phone. Replacement will be sent out the next day.
Date of experience: December 18, 2022
Took a little time, but it was fast and easy. I recommend this for future purchases.
Date of experience: December 19, 2022
Agent was extremely helpful, patient and thorough.
Date of experience: December 19, 2022
Precious was very engaging and I enjoyed our interaction.
Date of experience: December 21, 2022
Fair over all first time replace phone will be getting safety covered front and back.
Date of experience: December 20, 2022
Hi Anthony,
We do sincerely appreciate your patience as well as your feedback. Please know we are here and happy to help. Feel free to reach out to us directly. -Ari
They made it so easy and we're very helpful putting in my claim.
Date of experience: December 19, 2022
It took me less than 3 minutes to get my concern resolved. Thank you Abigail
Date of experience: December 19, 2022
Had a virus in my Google, great instructions by Charles. Everything worked out fine.
Date of experience: December 20, 2022
Representative was very knowledgeable and helpful! Always grateful for good customer service.
Date of experience: December 20, 2022
It was very easy to file this claim. Hopefully the replacement comes in quickly.
Date of experience: December 21, 2022
Atención profesional y servicio a la altura del problema. Gracias.
Date of experience: April 21, 2024
Mi cita la tuve a las 3 de la tarde y un empleado de Att fue avisarle al técnico y en 5 minutos llegó revisó el celular dañado y en una hora exacta regreso con el ya reparado.y aún así tengo garantía por un año.
Date of experience: December 14, 2023
Tenia muchas dudas de llamar porque siempre los reclamos con seguros son dificiles, pero este reclamo fue muy facil de hacer, fueron muy diligentes y pude resolver todo muy rapido. Lo mejor es que pude tener mi telefono nuevo en muy poco tiempo!
Date of experience: November 13, 2023
Faite attention il charge une garantie pour après charger les réparations ou remplacement d'un cellulaire au plein prix!
Il veule souvent pas réparer les téléphones pour vous en faire payer des nouveaux
Date of experience: January 30, 2023
Bonjour. Nous nous excusons pour tout problème. Il y a des frais de réparation pour les réparations et une franchise qui correspondent à une partie du prix de détail de votre appareil. Veuillez nous faire savoir si vous avez besoin d'aide. -Rue
Desde que llegue a la tienda de Plaza del Sol todo el personal fue super amante y atento, nunca había tenido una experiencia tan grata. Rápidamente Kabel escucho mi problema y busco una solución. El proceso fue sumamente rápido y su atención y tacto fueron excelentes. Es una gran persona y empleada, nunca me habían tratado tan bien.
Date of experience: July 5, 2023
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hi Doug, I am sorry to hear about your experience with this. I understand your concerns and sincerely appreciate your patience. Please know we are here to help. If you find you do need additional assistance, feel free to reach out to us directly.