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Asurion has a rating of 4.6 stars from 11,252 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Even though I've taken very good care of my phone, I've had it three years and with the constant invitation from the company AT&T to upgrade I just knew my phone was over and done. The tech that provided the service call, the customer service that I received over the phone, was outstanding! It was glad to see that professionalism still exist in the workplace. It is a rarity that you see young people work with kindness, respect, knowledgeable, and just handling the business like they want to continue to pay a bill I tipped my hat to this company. I applaud the young people it makes you want to deal with the workplace again good work. Oh and of course my phone looks like a brand new phone. I am so happy thank you Asurion
They never resolved my issue. Only partially. Had to call back several times. Unacceptable. It's now over a week and I'm still trying to get the phone back to what it was. Most apps were gone, ID's gone, etc.
Excelente servicio y muy agradecido. El caballero que me atendió es todo un profesional.
Date of experience: May 25, 2023
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Date of experience: January 2, 2023
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Date of experience: January 16, 2023
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Date of experience: January 5, 2023
Im done. Noooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooookl
Date of experience: October 31, 2022
Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome!
Date of experience: January 18, 2023
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Date of experience: November 14, 2022
Muy buena mucha amabilidaddefinitivamente los recomiendo gracias
Date of experience: May 7, 2023
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Date of experience: November 21, 2022
Loved it, loved it, loved it!jdjdjdjdhfhdhdjdjfjfhfjdkdjfbfnfjdjfh
Date of experience: December 24, 2022
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello. We apologize for any trouble. We are here to assist you. -Rue