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Asurion has a rating of 4.6 stars from 10,706 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
I would not have been able to use my phone at all. My friends and my employer will be grateful. I'll let everyone know how good your help has been. Thank you.
Remedio was very thorough helping me submit a claim. He made the process very easy. Thank you!
Great support from the chat line helped resolve my issues.
Easy expedited replacement for my lost devices and I highly recommend them to all!
Well at first i tried the web site and it could not find my plan and i clicked on the chat button, after connecting with a customer service name John, he found my info and was super helpful he went out beyond what i would have expected from what i heard from other friends. Great company and Great Customer Services i would highly recommend this to all my family and friends thanks again
Working with Lee today was a smooth experience. I was running into problem after problem, and Lee was patience with me to help each dilemma I was having with my old phone. Lee, I don't know if you'll see this but keep up the good work!
I had the opportunity to be paired with Kim today. She was very persistent and patient. I really appreciate the great customer service! Kim, I dont know if you'll get to read this, but keep up the good work!
I could not get my printer to connect to the internet to print some business materials. Asurion had me back online in minutes.
Great customer service and thorough about keeping me up to date on the process. I am a happy customer.
My phones battery expanded and push the screen out. Ivan repaired the phone using ATT insurance and I had no cost whatsoever. This is real service and well worth using ubreakIfix for all of your phone and computer repairs.
Asurion has always taken very good care of me when buying their plan. I highly recommend it on items that get lots of wear and tear
When I dropped my phone, cracked my screen, and was desperate because 2-way authentication is the way of the world now, I didn't know what to do. My network provider helped me put in the claim and within 24 hours, a technician came to my home and repaired my phone on site from the workstation inside his truck. I'm back in business!
This was the first time I've ever filed a phone claim. Working with my network provider in the store made the process seemless.
My repair was of my I phone was much easier than anticipated. Gentlemen at Ubreakifix was extremely helpful in getting my phone repaired.
Great experience! Haven't had suck a caring and respectful representative in a long time! Got lucky today, didn't take long to file the claim. Now I hope it works out for me. THANK YOU William, 😀
Dave was awesome! Very quick, respectful, aware, and professional. My phone is fixed and you can tell he has the procedure memorized to his logic for at end of repair he made sure he did a test call.
Drop off my cell phone with TJ the Asuron's tech in the Desoto AT& T Store, and by the time I returned back for my phone it, was done right the very 1st time! The smile on TJ's face let me know that he was confident in his work! Thanks 😊 TJ (hopefully the right initial)!
Everything was easy and excellent service. We recommend these service.
I was very impressed by how professional the staff was and how quickly the repaired my phone. The exceeded my expectations and am one very happy customer. Thank you!
JOCELYN WAS AMAZING TRYNG TO HELP ME AND GETTING THE PROBLEM RESOLVE, I FELT THAT SHE PUT HER SELF ON MY SHOES AND MADE THINGS WORK FOR ME SO EASY AND FAST. IT WAS A PLEASURE MAKING A CLAIM WITH HER.
I've had no issues with the service stores, I find that at&t phones work best in my area.
Provided all the information necessary to process my claim and it was resolved quickly
When $#*!'s/Glof Galaxy couldn't resolve the situation I contacted Asurion. They handled the worn out glove situation perfectly and quickly.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
