Asurion

I submitted the insurance claim online and within minutes the store was calling me. I took my Z4Fold to them, and within the 2 hours, as promised, my phone was ready. I had the opportunity to observe the associate interacting with several customers and was impressed with his caring, professional service. That is a rare treat now-a-days to see someone who actually likes their job. I truly believed my phone was a very expensive broken paper weight. Thanks for making me a believer. Impressive!

Easy to file on Live Chat!
Was quick and fast
If I ever have to file again this is the way to go!

Fay and Anthony were top notch on my repairs, then Marzette on phone was a great provider of info and assuring me I was good in coverage.

The technician came to the house and was able to repair the phone. The whole process took about 30-45 minutes from the time of arrival to finish. I was very pleased as he was friendly, knowledgeable, and fast!

Super customer friendly and efficient. Thankful for the help and info.

I have a new phone and needed to backup my storage on my older phone. I am not tech savvy and Ms. Ann was polite, hepful, and stayed with me during pauses while I worked on my phone...at 1:30 a.m., so she derves a raise for staying up for an hour to help me out!

Have the very best experience everything got done that needed to be done

My wife's Galaxie S 22 Ultra had a cracked screen. I contacted Ascurion and made my claim online and was then contacted by one of their care team members. They setup to have one of their techs drive to our home to make the repair. Fast forward to the date. Their tech had erupted up early at his previous job, called and asked if he could come sooner. I agreed and he showed up right on time. He took cate of us in 10 minutes and handed me back which look like a brand new phone. He even a new battery. So yes I highly recommend this service.

I was panicked when my 6 year-old put his Animal Crossings game cartridge in backwards and it got stuck in his Nintendo Switch. Thank goodness I had purchased a 2 year protection plan for my device! They helped me register my device, file a claim, and are sending UPS to pick it up from my house, and will send it back with all costs covered! HUGE RELIEF!

Loved the speedy service and care support they gave me. Very simple process called in and set up an appointment drop my phone off a couple hrs later came back to pick it up everything was fixed the most very convenient process

I had the unfortunate experience of having a phone with a cracked screen. In under 2 and 1/2 hours from the time that I initially broke my phone screen My phone was repaired and everything was like new. I cannot be more happier with the service that I received at the williamsville location. I will definitely recommend this for anyone else who has a similar issue.

Purchased and never thought i would get to replace a item that was bad thanks asurion

Everything went perfectly. They showed up on time and did the repair, very knowledgeable technician

My phone kept freezing and interrupting our chat. With patience Ronmart made it all better.
I'm very blessed. Thanks 👍

The representative was excellent in helping me with getting my phone replaced was very kind we ran in a snag on my side but he patiently waited until we could resolve it and guided me through it. Could not have had a better person I think his name was Josh please give him full recognition for his kindness and great customer service he's the best 👌 👍. Thx you Asurion 😊

I had an issue with my expensive fishing rod and asurion came through, thank you so much for the peace of mind.

Very patient and very professional technicians, service did not take long at all

My phone screen was cracked amd I went through At&t warranty to have the phone repaired. Sophie my tech was quick, polite and thorough. She was a gem. Thank you so much for your service and taking care of my needs. I really appreciate you

Romero was very polite and professional and he was very quick with my repair less 30 mins!

I worked with Abigail the CSR and her professionalism was exceptional. She was knowledgeable and courteous through the entire process.

It was easy to talk to customer service rep, but don't start a claim unless you have at least 30 mins to ask for help. Super satisfied with the outcome.

Had a product no longer working. Support was awesome, a claim was submitted and approved. What a great decision to purchase the warranty.

This company has been great when it comes to insuring our mobile devices. Very easy to work with and extremely accessible.