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Asurion has a rating of 4.6 stars from 10,706 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
He fixed my phone past the expectations I had and was quick and very professional
They received it the same day. I shipped it. They shipped it within 2 days of having it very overall, easy and very satisfied.
I appreciate how Asurion actually honors the protection plans without making it difficult or frustrating for the consumer. They are easy and wonderful to work with. Thank you so much!
I have used Asurion for many years. I have had a couple claims and they have ALWAYS come through for me.
I have great peace of mind knowing that they've got me covered!
I had the pleasure of speaking with Ricky today. He thoroughly explained everything, making it easy to understand my next steps in having my husband's watch fixed and was patient in waiting for my responses. 5 star experience!
The website was easy to use, it was fast and simple to submit my request. I received my replacement product within the estimated time.
I was a little on edge because, I couldn't figure out why my claim got denied. After chatting with Alexis I found out I input the wrong answer. She noticed my mistake and fix my claim for me that made me real happy and I really appreciated her finding my error for me.
The gentleman who worked with us was amazing. He was knowledgeable, and so friendly. I will recommend the insurance to all my friends and family because of him. Also, my phone replacement came in one day. Thank you for being outstanding!
Apple told me my iPhone 14 Pro Max camera had hardware issues,so I filed Open the a claim online the whole process was maybe 3 to 5 minutes! The phone was waiting on me when I got home from work the next day
Very attentive, helpful and friendly personnel…They are the best!
Great customer service quick responses and solved my issues with ease
Very easy to deal with the warranty people on texting threw phone
Super easy worker was very nice, took about 20 minutes
Very helpful. Solved issue quickly. Highly recommend!
Excellent experience. My phone broke they sent me a brand new updated model immediately and then walked me through the setup/activation. And when there were problems they resolved it. Tha knyoy Lyka!
Dustin Rogers
I am amazed at how easy and fast it was to file a claim. I had been trying to file for days on my own without success. Through the tech support help chat, it was done in minutes. Super easy and now my claim is filed. Very happy with the service.
Asurion was quick to send me a replacement phone and had technicians available late at night to help me transfer my most recent back-up onto my new phone. I only lost about three days of missed calls, text messages, and photos.
My child uses her grandma phone. It's a piece of her her grandma's belongs that holds lots of memories. She was was so grateful that it could be repaired and not replaced. A new item wouldn't have been a part of her memories. Thank you
I had an issue with a speaker and it took me less than 5 minutes to contact Asurion, start a claim, and resolve my issue! I could not be happier with this coverage.
Fue súper rápido y fácil no me tomo mas de 10 minutos hacer el reporte, y 1 hora para la reparación excelente servicios eficaz
They did really well. My issue was resolved within an hour no major problems. I came in to get help cracked screen
I bought an extended warranty on a walking pad from Amazon. It broke within 5 months. Asurion processed my claim in minutes and got me a full price Amazon gift card. Hopefully the next walking pad works better!
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
