Asurion has a rating of 4.6 stars from 10,947 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
They never resolved my issue. Only partially. Had to call back several times. Unacceptable. It's now over a week and I'm still trying to get the phone back to what it was. Most apps were gone, ID's gone, etc.
Very professional company and employees they know how to do customer service
I have no had one bad experience throughout my time with Asurion (1year)! Every single person Ive interacted with was knowledgeable, professional, and time efficient.
I needed help activating my daughter's replacement phone so I reached out to support. My tech's name was Steve and he was wonderful! He was prompt and he was very knowledgeable about what needed to be done. The set up process on Apple products can be a task, but Steve stayed right there with me until the end. Awesome experience!
Jayden helped me quickly schedule my install, verified all my questions related to Tv, mount, etc. the process is swift and one of the few chat services I've used with zero issue. Just as fast as making a call if not faster
The service and professionalism sets this company apart from everyone else. They definitely set the industry standard in my opinion. They are second to none.
I am ecstatic! My phone was fixed within an hour!
The best customer service I've received in a LOOOONG timeA shout out to Luise: professional and personable.
This location is not the closest one to my home for getting my phone repaired, but I will drive the extra distance to come here for repairs in the future.
The young man who handled my claim at the Duarte, CA store was exceptional. Not only knowledgeable on all aspects but working by himself and attentive to me and every customer that came in. Very impressed!
My Phone was lost and I panicked because my whole life was in it. I called and reported my phone lost and within 48hrs I had a new phone in my hand, Thank you for making a frightening experience turn out by putting a smile on my face
I don't know who or what Asurion is. I simply responded to the questions that I was asked.
My claim was processed quickly and easily. I was struggling with the online form, but the person who helped me on the chat closed the gap. I'm glad I purchased the protection plan for my earbuds!
My overall thought of using Asurion insurance is that it was easy to use fast. I was able to get my daughters phone fixed In a timely manner and I was even able to reschedule if I needed to or change of location and those options are easy to find on the website or app thank you so much for making things so easy for your customers.
Tip for consumers:
I didn’t have to return or buy anything this time. I just needed to have my daughters phone fixed.
Products used:
iPhone
I contacted Asurion to file a claim for a Fitbit that I purchased in January 2022. They handled the claim through an on-line chat and it was smooth and easy. I recommend getting a protection plan.
Sarah was extremely kind and patient with me and my problem with my phone not activating. She was extremely helpful and efficient! Could not have asked for a better tech support person! Thank you so much Sarah!
My tech made setting up my iPad so seamless. Hadai was very knowledgeable and courteous
Easy experience setting up my new device. The entire process was smooth and painless.
Overall a great experience, and very helpful services to have.
Had a insurance replacement that needed activated and very easy experience
I needed to utilize my protection warranty on a chair and I started the claim yesterday and wasn't able to complete it. Try to finish it myself, but couldn't jump on the chat with Richie and as easy as can be located it completed it and gave me the instructions easy as Pi.
Asurion insurance is a must. They are efficient, fast and reliable. I have always been very pleased with this company. Thank you for a wonderful experience.
My experience was quick and easy just had to give my purchase info and they took care of the rest.
This was one of the easiest tech support calls I ever had. Had a scan run to determine if there were any problems or issues. It was fast and painless.
We worked with Joanna to resolve our issue and she was extreamly professional and efficient. We highly recommend.
Was having a hard time filing my claim and the chat tech was awesome!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Dale. We are definitely sorry for any trouble. We are Asurion, an insurance company. If you have any questions, please let us know. -Rue