• Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.7 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,947 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94.5%
Positive
3,332
Neutral
36
Negative
157
225
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How would you rate Asurion?
Top Positive Review

“Easy walk-through w/ AT&T store help”

Irene M.
9/28/24

Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.

Top Critical Review

“Asurian was not helpful.”

Carol M.
10/6/24

They never resolved my issue. Only partially. Had to call back several times. Unacceptable. It's now over a week and I'm still trying to get the phone back to what it was. Most apps were gone, ID's gone, etc.

Reviews (10,947)

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Reviews that mention popular keywords

customer service (1535) replacement phone (389) protection plan (322) phone screen (171) claim process (173) phone number (66) screen repair (154)
Thumbnail of user tomasf51
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Very professional company and employees they know how to do customer service

Thumbnail of user kellandrak
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

I have no had one bad experience throughout my time with Asurion (1year)! Every single person Ive interacted with was knowledgeable, professional, and time efficient.

Thumbnail of user joej1291
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I wish my home and car insurance was as efficient and responsive to their customers as you was. Thank you for the quick resolution to my claim 👍

Thumbnail of user timicam
1 review
0 helpful votes
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May 6th, 2024
Verified purchase

I needed help activating my daughter's replacement phone so I reached out to support. My tech's name was Steve and he was wonderful! He was prompt and he was very knowledgeable about what needed to be done. The set up process on Apple products can be a task, but Steve stayed right there with me until the end. Awesome experience!

Thumbnail of user ramseya10
1 review
0 helpful votes
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May 3rd, 2024
Verified purchase

Jayden helped me quickly schedule my install, verified all my questions related to Tv, mount, etc. the process is swift and one of the few chat services I've used with zero issue. Just as fast as making a call if not faster

Thumbnail of user fidelb36
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

Good experience, Karen help me and she take me easy to the process

Thumbnail of user fernandoa312
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

The service and professionalism sets this company apart from everyone else. They definitely set the industry standard in my opinion. They are second to none.

Thumbnail of user myrah123
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I am ecstatic! My phone was fixed within an hour!
The best customer service I've received in a LOOOONG timeA shout out to Luise: professional and personable.
This location is not the closest one to my home for getting my phone repaired, but I will drive the extra distance to come here for repairs in the future.

Thumbnail of user marys6981
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

The young man who handled my claim at the Duarte, CA store was exceptional. Not only knowledgeable on all aspects but working by himself and attentive to me and every customer that came in. Very impressed!

Thumbnail of user candicem322
1 review
0 helpful votes
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May 13th, 2024
Verified purchase

My Phone was lost and I panicked because my whole life was in it. I called and reported my phone lost and within 48hrs I had a new phone in my hand, Thank you for making a frightening experience turn out by putting a smile on my face

Thumbnail of user dalec669
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

I don't know who or what Asurion is. I simply responded to the questions that I was asked.

Thumbnail of user mariag2385
Rue L. – Asurion Rep

Hello, Dale. We are definitely sorry for any trouble. We are Asurion, an insurance company. If you have any questions, please let us know. -Rue

Thumbnail of user annetten157
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

My claim was processed quickly and easily. I was struggling with the online form, but the person who helped me on the chat closed the gap. I'm glad I purchased the protection plan for my earbuds!

Service
Value
Shipping
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Quality
Thumbnail of user tiffanyr703
1 review
0 helpful votes
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May 3rd, 2024
Verified purchase

My overall thought of using Asurion insurance is that it was easy to use fast. I was able to get my daughters phone fixed In a timely manner and I was even able to reschedule if I needed to or change of location and those options are easy to find on the website or app thank you so much for making things so easy for your customers.

Tip for consumers:
I didn’t have to return or buy anything this time. I just needed to have my daughters phone fixed.

Products used:
iPhone

Service
Value
Quality
Thumbnail of user cedrickf4
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

I contacted Asurion to file a claim for a Fitbit that I purchased in January 2022. They handled the claim through an on-line chat and it was smooth and easy. I recommend getting a protection plan.

Thumbnail of user tonyap250
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Sarah was extremely kind and patient with me and my problem with my phone not activating. She was extremely helpful and efficient! Could not have asked for a better tech support person! Thank you so much Sarah!

Thumbnail of user rozb24
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

My tech made setting up my iPad so seamless. Hadai was very knowledgeable and courteous

Thumbnail of user mirnam51
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

Easy experience setting up my new device. The entire process was smooth and painless.

Thumbnail of user ericb3099
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Overall a great experience, and very helpful services to have.

Thumbnail of user williami838
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

Had a insurance replacement that needed activated and very easy experience

Thumbnail of user lisas6005
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

I needed to utilize my protection warranty on a chair and I started the claim yesterday and wasn't able to complete it. Try to finish it myself, but couldn't jump on the chat with Richie and as easy as can be located it completed it and gave me the instructions easy as Pi.

Thumbnail of user robinm1594
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Asurion insurance is a must. They are efficient, fast and reliable. I have always been very pleased with this company. Thank you for a wonderful experience.

Thumbnail of user blazer8
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

My experience was quick and easy just had to give my purchase info and they took care of the rest.

Thumbnail of user tomc2177
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

This was one of the easiest tech support calls I ever had. Had a scan run to determine if there were any problems or issues. It was fast and painless.

Thumbnail of user mikeb3890
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

We worked with Joanna to resolve our issue and she was extreamly professional and efficient. We highly recommend.

Thumbnail of user kristar155
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

Was having a hard time filing my claim and the chat tech was awesome!

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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