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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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My agent named Ashley was absolute bet, her knowledge and instructions were direct and on point.
Live chat with Alessandro was a breeze. He helped me transfer my son's phone number from his (lost) old SIM card to his new SIM card. Super easy and I didn't have to talk on the phone or be on CS hold forever!
Professional, timely and answered all my questions and then some. They even answered questions I didn't even think about.
My pool robot started to malfunction after the 24 month manufacturers warranty expired. A full price gift card for Amazon is being issued!
Elizabeth, My Expert Rep, was ATTENTIVE!
She provided a comfortable and professional experience; even though we are chatting. I never felt deafening space and I felt she gave attention to My concern.
I settled in to slog through whatever hoops I needed to get my cracked phone repaired. To my surprise it was so easy I was done in a minute, and the phone could've been replaced today! I opted to have it sent and should get it in one to two days.
Fast, easy, and would recommend to anyone. Very happy.
Awesome they took care of everything without any trouble at all thanks for all you do
I have referred you to people I know, but they didn't have Verizon. It was definitely a selling point. Expect more customers.
Me ayudan rapido no puedo quejarme espero no cambien
I contacted customer support through the services of Verizon to troubleshoot issues related to my Verizon Internet Gateway wifi. Jasmine was extremely helpful with clear/easy to understand instructions, prompt with meaningful/sensible replies to all of my questions, and accurate estimations pertaining to the over all subject wich left me feeling confident in the Verizon services I have been provided.
My experience with Jasmine was very helpful like I had ah issue that I did not know how to get it taken care of but thanks to Jasmine I've got the situation taken care of.
Natalie was so patient and made sure my problem was resolved! She was so nice and helpful!
I cracked my screen and I was able to file a claim with ease. Very easy to do
Experience was great and was on spot, Highly recommended
When the automatic activate failed on my new iPhone 14 I was frustrated. But... it was Jasmine to the rescue. She took control, told me what to do step by step and resolved the issue so fast. She was great!
It was super easy... at&t is the best phone company to have.
Happy with process and would recommend them to anyone who has a cell phone
Todo estuvo perfecto me gusto la facilidad con que pude hacerlo muchas gracias
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members