Overview
Asurion has a rating of 4.7 stars from 11,742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
Me pareció muy fácil hacer el reclamo y rápido. Muchas gracias.
Tengo un plan de seguro familiar, y mi experiencia a sido lo máximo. Ninguna queja. Excelente
Muy bien me parecio perfecto muchas gracias por su servicio
Excelente estuvo todo muy facil gracias por su ayuda
Sin duda alguna son muy rápidos y profesionales gracias
Estamos Extremadamente satisfecho con el servicio y la atencion
This worker went out of her way to help me because I have no idea what I'm doing with the computer, then took care of my problem, even though it was close to closing time! She was fast, professional, and overall one of the best phone incidences I've ever had
Quick, fast and easy. No hoops to jump through, met me at home, came knocked after completing. Vick is Very professional, friendly with excellent customer service. Thanks Vick! Although wish to not ever repeat a broken screen experience again, at least I know I have a great repair Tech Team
We had a cracked - glass on phone and wow...insurance asap took care of - technician was respectful of everything. He came to our home address and did all in his service truck - 100% impressed - and satisfied. Brian B
Mark and Felix were very helpful and kind. I came in for two battery replacements and received both phones in less than an hour. Highly recommend this place and I will be returning soon to replace the screen on my tablet. Thank you guys!
I had my first broken screen ever. Technician was courteous and kept me in the loop. Even though he was delayed due to mechanical issues with his vehicle. Very polite and respectful of both my security and information. Repaired quickly and easily.
I had to a problem filing my insurance claim for over a week. No one could help until I called on 2/17 and spoke with Chris from Asurion. He was absolutely awesome! He was so patient and walked me through the whole process. He should train the other C.S. Reps I've talked to. It really was a treat to work with someone that went above and beyond to be helpful. That man deserves a raise and a bonus!
The gentleman who came and fixed my phone was nice courteous and overall one heck of a guy. He took my into his car and had it repaired in minutes, then made sure everything was turned back on and how I wanted it. This guy was awesome. Thank you so much.
I came in with a broken screen on my Samsung Galaxy S23 Ultra. Three staff were friendly, professional, courteous and timely. They repaired my phone in a couple hours. Everything went smoothly. I would highly recommend this company and especially this location to anyone!
Scheduled repair on line. Kyle showed up at my work, repaired my phone as I questioned him on his knowledge of devices etc. He was very professional and answered my questions satisfactorily. Phone was finished in 30 minutes. Excellent service!
We were having trouble with my husband's iPad that is a little over a year old. It was not turning on or charging. We used the online option and they resolved the problem in less than 48 hours. By the next day we had a replacement and a label to send it back.
I dropped my phone that cause the screen to go dark and we drove to Asurion device repair location in Duluth MN on the following day. The staff at that location are very polite and made me feel comfortable leaving my broken device with them while my wife and I grab a bite to eat. They called me to explain their inspection findings and I was very pleased that my phone was repairable. During that same conversation the staff member doing the repair figured one hour to complete the screen replacement due to other devices ahead of me. To my surprise, they called me about 40 minutes later stating my phone repair was completed. The location in Duluth, MN had no problem providing the four P's of attitude, Patient, Positive, Polite and Professional is really hard to find today under one roof. Especially when it comes to fixing/repairing someone's digital devices the four P's could be a challenge to achieve.
I had called in on behalf of my son's phone which was completely not working. The lady representative who helped me submit my warranty claim and have it approved was outstanding in my humble opinion.
I was so impressed I am writing this review to show my gratitude!
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- Nashville,, TN
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members