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Asurion has a rating of 4.6 stars from 10,708 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
I am new to Asurion Home+ and had questions about the coverage so I got on the live chat and my questions were quickly answered.
The young lady was outstanding very knowledgeable about her job and her service and warranty claim answered all questions and answers. The service was great, Only problem was is the Apple product 14 Pro Max. Phone which should be recalled Thx
I went in to get my crack screen replaced. IPhone 12 Pro Max. The tech was very friendly, handled the job with ease and I was able to retrieve my phone back in a very very timely fashion.
I was receiving spam messages on my phone via email.
Jeffray not only helped me with that concern but helped me with two more concerns.
I'm not tech savvy and new to my phone so his assistance was very much appreciated. I feel he went above and beyond to help me. Thank you again so much!
You can definitely trust your device is protected, and when some does go wrong with your device. Your in great hand. You will be greeted by a polite, intelligent staff, that will explain everything to you so u fully understand, and then repair your device in a timely matter.
John Virick stayed online chatting with me with specific instructions and step by step instructions to help me get my new device up and running. For some reason it would not update and transfer my data. He asked me to trust him, and I then he told me to click "don't transfer anything" and I did, we air dropped all my contact and before I finished, he had all the other data connected in the new device. I was extremely frustrated and emotional because my phone was down for hours, but John Virick was great and he deserves a raise for his kindness, over the top patience and determination to get the job done.
As soon as my phone broke I was able to schedule a technician to come to me! I'm in the middle of nowhere lol on top of that he said he'd fix it in an hour but it took close to 40 mins.
Every step was easy to complete, also to chat a technician was extremely helpful
Omg, if you need help processing a claim especially if you purchased an Asurion plan on any product complete it through the Chat. It's so much faster and very convenient. All your questions will be answered instantly. Be sure to first locate your Asurion plan ID number. I tried to process a claim over the phone, spent hours and got nowhere. I got online then went through the chat and received more help through the Chat. Thank you Carmelito for your time I appreciate you:-)
Took my daughters phone into asurion shop to have phone screen replaced. Left shop while it was fixed. Received text notification that hometech protection ($25/mon) was added to my plan. I did not approve nor consent to this. FRAUD
My shipping label did not work. Mariclare was very helpful to get everything fixed and is sending me a box to ship my product in. It only took a few minutes to take care of the issue. Thank you for being so prompt.
Contacted the product manufacturer and felt like I was getting the round around (lasted several days and emails). Filed a claim through Asurion and the issue was resolved in minutes. Next time I'll contact Asurion first and save myself time and a headache. Thank you Asurion!
The chat was easy and quick to transfer me to the person that could help me. Rachelle was awesome, friendly, knowledgeable, and quick to help me with my issue didn't have to repeat myself or my situation.
I dreaded the return process but it was quite easy. The lady in chat room was very efficient, answered my questions and explained what I needed to do. I only have to open the email to receive my refund on an E-giftcard. I didn't even need to return the broken item. Appreciate the service. So glad I bought the insurance!
I have bought many protection plans from Asurion over the years & have always been very pleased.
Chis was amazing at her job. Was a great help and beyond nice! Made for an awesome experience
It was great. I appreciate Christian with the help he really help me out
Had really bad luck. Made 2 claims within 90 days.', mind you had insurance on 3 phones for years and now I made 2 claims on same phone. Terrible luck. However, Asurion handled both claims so nicely and smoothly. I had no issues with either claim. Customer service was terrific. Each person was awesome and caring. I really enjoyed my interactions with staff! Impeccable service
Mary Grace was a wonderful individual, she was helpful, patient and understanding. I'm glad she could help me.
I put in my claim and expected to wait a couple of days but was pleasently surprised that the phone replacement came the next day.
This is the second time I had to use ASURION, They have excellent agents that do their job outstandingly.
It was great and will come back again if I have any problems with my
Great online chat support. Activated 2 phones easily
The process to have my screen repaired was easy and quick. Was told it would be done in an hour and a half but I had to pick it up the next day due to an appointment. I was notified when it was being worked on and when it was completed
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Rhett. We are sincerely sorry to hear about this issue. We are here to help you. We will send a direct message to assist. -Rue