Asurion

It was stress free, agent made it simple and easy. I highly recommend them for all your protection plan needs.

I've been well taken care of my associates on the phone and chat, but your app doesn't give you enough information of your account your due date and it's hard to maneuver around

I purchased a phone for my wife, and it got damaged during her yoga class. It couldn't be fixed, so they replaced it with a brand-new unit. Remember, happy wife, happy life!

Daphne was great walked me through the steps of getting reimbursed and was helpful

The process of filing my claim was very easy. The agent I chatted with was personable and efficient.
I would recommend purchasing Asurion plans...I will definitely do so for future remote control toy purchases

Bought couple of solar lights for house on ocean with very harsh weather. Lights lasted almost three years but weather cracked the screens and sensor bulbs. Had bought warranty for a couple dollars and just called up, gave them the facts and they reimbursed me with no other questions asked. Smooth operation.

Process was easy! Didn't even have to call anyone, did it all through chat.

It was quite challenging to properly sign the facilitation form electronically, but I figured it out. It was easy to submit the facilitation form but I kept receiving messages that I did not sign the form or have all the information correct.

I reached out to customer service via the chat for assistance and it was taken care of immediately. I appreciate Monica's help.

Excellent, easy, fast!
Filing the claim online was very easy. The shipping of the replacement phone was extremely fast. Activating the phone online using the chat agent was excellent and took only minutes.

I break you fix is unrealistic and it sux. For us that live over 60 miles away from a customer and their communication with other staff does not exist. It was a waste of my time and gas and nothing was fixed.

My husband purchased an item through Amazon about a year ago and I noticed it sitting out in the living room for a while so I thought I could use it! Well, he left it there cause it wasn't working. Since he tends to leave stuff laying around the house, I firgured he must have been to exhausted (rolling my eyes as I say that) to throw it away. Like a good wife I took the 15 extra steps and threw it away only to find out two days later that he didn't throw it away cause it had a warranty. He just hadn't had a chance in the two weeks it was sitting there to file for it. He was very upset with me cause now he wasn't going to get his money back because I threw it away.
The next day I chatted with Asurion and they said that things do need returned but they may be able to make an exception under the circumstances. I received the Amazon gift card the same day! Great Customer Service!

The continues help I keep receiving from Asurion for my broken or defective items has been beyond my expectations.

Very fast and smooth process from beginning to end. I received my new device the very next day!

Smooth, quick and easy assistance on a faulty bounce house blower machine. Solved my problem where i can quickly re purchase another blower and keeps my business going without delays. Highly recommend on purchasing protection plan, you'll regret it if you don't.

I didn't expect the appointment to be easy! The Technician was great very helpful and nice. Thanks for the great service.

I need a repair on an Oculus 2 Headset from Amazon and my Representative Chris was very helpful and courtesy with the Process. It only took a few minutes and it was completed

The Customer Representative was courteous, knowledgeable, professional and very patient with me. He is a great employee and an asset to the Asurion Company. Asurion is extremely lucky to have su h a great employee.

The guy messaged me asked if he could come earlier. I was cool will that. I told him my screen was cracked when he arrived. He said it would take about 30 minutes. He was done in less than that and my phone works great again. Thanks for your great service.

I have been having problems with my phone for about a month. My phone was very expensive and I really didn't want to purchase another phone especially since I just paid it off $450. Verizon gave me the info for TechCoach and she made my day with sending me a new phone.

You need to communicate more. I'm sitting here thinking my computer was going to be delivered today and its not.

I couldn't be more pleased to have my phone repaired and back in my hand in an hour. The service person was polite and extremely helpful. It was a great experience.

I'm very pleased with the services I received. Pickup and drop off were a breeze, the expert was very friendly and efficient.

I have a three-year plan on a Ace Magician mini-pc. The internal HDD apparently went out. I filed the Asurion claim through the Aazon website and everything was handled quickly and conveniently. I'm very pleased.