Asurion

I had an issue with my computer chair, and was dreading it would take a bit to get a claim through but I was surprised how painless it was.

After damaging my i-phone, I went online to Asurion to file a claim. It was very easy and took me through the steps in a very logical and efficient manner. The replacement i Phone was quickly authorized, and I had the new replacement iPhone within two days. The instructions for saving and transferring the data to the new phone was very simple to follow. The instruction for returning the damaged iPhone was very easy to follow - utilizing the box, etc that the replacement came in. They even furnished the tape to reseal the box and included the return address label. Could not have been simpler.

Easy to file claim once I used the "Chat" but found using online filing to be confusing.

Very helpful! Cesar was my assistant, and he was amazingly patient and extremely helpful! Very grateful for this service!

A tv I purchased at WalMart died. Asurion honoured the warranty. I sent all the information they wanted.

I signed on to this plan about 3 years ago. I was sold on the porch that all stereo equipment, speakers and anything that is a smart device, meaning it connects through Wi-Fi was covered. I have a CATGENIE AI that broke down. It's a $600 Device that I just found out it's not covered. Not cool. If the sales people are selling and say anything that connects through Wi-Fi then that's what it should be. If you don't have it then you should add it to the list. ESPECIALLY if the pitch is "if it connects it's covered". Before you sign on ask for the list of covered devices!

I'm expecting for a callback to get this resolved as there was no assistance through the chat or phone call experience.

I was very pleased with my replacement. I tried on my computer to do the claim but when it came to choosing the device, it was not there. It said to contact them. I called their customer service and the claim was handled effortlessly.

I've never opted out of getting insurance with asurion while purchasing products on Amazon because they always come through so quickly.

I contacted you to report a possibly compromised email and I ended up with advanced support and McAffe involvement.

I did a speed test on my iPhone and wasn't sure what the results meant so I contacted Asurion by chat and Quinn was great in explaining what the numbers meant. Nice to have the support there when it's needed.

They handle my claim with an ease very professional and friendly. Keep up the excellent services..

Asurion's Warranty process has gone smoothly, and handled professionally and with courtesy! I'm looking forward to a service person repairing my Sony Bravia Master Series OLED TV soon, and I have no doubt any repairs will be done promptly and correctly. Thanks so much, Asurion!

I have used Asurion for many years since they first entered the market and began replacing cell phones. Initially, when a friend recommended Asurion Home Plus, I was hesitant and grateful but didn't take any action. However, I'm thankful that I ultimately decided to sign up because it has been a fantastic experience. Now, I have complete peace of mind regarding my digital and technology investments, which makes me feel great!

Fast and Super Easy to make a claim and get it approved.

I needed to cancel my new policy as the product arrived defective, and was sent back to Amazon who refunded my purchase.
Asurion cancelled my policy and refunded the purchase price as the policy wasn't needed

I was able to get my claim filed and confirmed within a matter of minutes. It was a very easy process and we were able to replace our daughter's item without having to wait.

I had two separate technicians on separate calls and both experience was top notch. They both were very polite and very knowledgeable.

I filled a claim for a lost stolen Samsung ultra 22 in September 2023 I received 3 replacements. The first device didn't work and was returned to ATT. The 2nd replacement device malfunctioned and was not returned until a new 3rd replacement device was shipped out and received April 11th, 2024. It took so long to process my claim I ended up buying an 1phone 15 pro max in the meantime I was charged for service fees on my ultra-22 and then charged a non-return fee this has taken 7 months its unduly. Its a racket.

The service was so fast I was shocked. Overnight! I started the transfer my phone went dead and then I was " FURIOUS " The sweet tech that was helping me tried to call me back twice and left me 2 voice messages. I can't remember her name. Then. I charged my phone up again and got it transferred and decided b4 I mess up something I better go in to the AT&T store and get some help and buy a case. Off I went and I got the help I needed and a blinged out case to hopefully keep me safe for another 6 years.

Cracking my screen has always been a pain and real inconvenience. When I tell you this wasn't either, believe it! The guy showed up at my house on time! He got my phone went out in my driveway and done needed the repairs, while I went about my morning getting ready for work! As I was fixing my cup of coffee for the road, h knocked on my door with my 100% repaired phone in hand ready for me as I go put the door! I was so impressed I got there tech protection for my home as soon as I got to work!

Brett out of the Richmond Tx location was very helpful, informative, fast & extremely professional. Going out his way to be sure we were taken care of same day. He's earned our technical service business from here on out. Thank you Brett for making our repair so easy, fast & stress free!

In and out with a new screen. Replaced my flip 5 screen. Works great n they warrenty there work.

It's tough paying for something that you don't use often. But with every accidental screen crack or unintended damage they have been quick and supportive to get our phones repaired or replaced. Happy with the expense.