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Asurion has a rating of 4.6 stars from 10,710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
BEFORE MY WIFE PASSED RECENTLY, SHE DID EVERYTHING FOR ME, NOW I ON MY OWN. TRINITY STEPPED UP TO THE PLATE AND DI HER JOB HELPIN ME WITH CAR PLAY...I THANK HER, I WILL EVEN ASK HER TO MARRY ME**************************THANKS ALL.JEFF
1 iphone and 1 iPad, bad speaker and bad battery. Separate claims but same excellent results. Less than 24 hours after filing claims we had upgraded equipment…took to local AT&T store and they handled moving data and the whole process. Having this coverage was a mega dollar saver and highly recommend buying such.
Outstanding service from one end to the other.
Awesome help with setting up device. It was easy to do
The agent answered all my questions quickly. Very knowledgeable.
Excellent and efficient customer service. New phone replacement delivered within 2 business days.
Fast, seamless experience. Would recommend. I used chat and it went fine.
Have been getting high numbers of spam and political requests for money. Spam blocker should help. We will see
Even though my phone is very old it still qualified for a replacement battery. Meehgan (not sure of spelling) was our tech. She was very helpful and pleasant. She cleaned out the port on the phone which really helped with plugging in the charging cable.
I needed online help registering my purchase from Amazon. Unlike most online experiences, my chat experience went very smoothly and quickly. No getting lost in the maze. She registered my product for me. I was told "you will be happy to know that filing a claim is easy. All you need is your order number then call us and we will be happy to assist you." I now have peace of mind regarding my purchase. 10/10!
My phone was delivered really fast. No long wait no hassle. Just great service. Keep up the great service!
It went well, the issue resolved. The key is having all the information regarding your product, Activation Kit, the box the Phone came in, not the packing box There is needed information on the bottom of the box. In my case I was sitting at my house computer logged into my ATT account. It was smooth sailing, at lot of steps easily done.
It was easy and quick to receive the needed help, it be great if it was integrated into the app.
I use Asurion for our phones. I work on my phone and need it at peak for that.
My phone screen had 2 deep scratches- very distracting. Simple website to book, tech was on time, kept me posted as he repaired my phone in less than 20 minutes!
This service is inexpensive, value add benefit
Worth paying for!
Love working with them! Very easy to communicate with and very sweet people
Jose was an excellent representative who provided quick responses and the information I needed in a easy to follow manner. I highly recommend Jose.
Sydney was our expert, a patient and knowledgeable one, I might add. We were all set up in just a few minutes after beginning our chat and Sydney insisted on staying on until our situation was definitely resolved. Very appreciative of her helpful nature and the amazing customer service she provided :)
DERRON at the valley stream location was a very good tech he fixed my phone very fast for me I am happy.
You won't be disappointed. After a not so enjoyable experience with the manufacturer, Asurion got the job done. Rick was fast, courteous and helpful.
Streamline process, great quality replacement of screen with zero issues
They were very quick in handling my claim and professional, most of all I had a pleasant conversation with my customer service
Easy accurate no hassle. Timely response 👍 knowledgeable. Informative very professional
Enjoyed the process. Quick and Easy. My phone got here fast. Thank you!
It was easy to determine the problem, schedule an appointment, and get it resolved. The representative showed up on time and fixed the problem quickly. Would definitely recommend them.
Easy, quick, took 1 day! Great experience. From submitting the claim online to the drop off and 3 hours later pickup. Very easy process, really please.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
