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Asurion has a rating of 4.6 stars from 10,710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
Princess Mae quickly and efficiently processed my claim after a few quick questions. No hassle and filing was super simple. Pleased customer right here!
Screen broke on my Z3 Fold, called ATT, they put me in touch with Asurion and like magic! My phone is fixed completely 2 days later! Quoted almost $400 before checking to see that I had insurance and a ZERO deductible! No money out of my pocket! Thanks Asurion!
Helped me file a warranty claim in no time at all.Outstanding service. Did everything for me in a very fast time.
I went to file a claim and was having issue submitting it online but once I started chatting with one of the representatives she was very prompt and successfully assisted me with submitting the claim to receive my reimbursement for my daughters toy car I am very please and would recommend anyone to have this plan!
I had the pleasure of meeting Steve the phone technician and I could not be more satisfied with his friendly demeanor, his attentiveness, and efficiency. Great guy and recommend him to anyone. Thanks Steve!
Tech was very patient and knowledgeable of service work. I give Tech a thumbs up 👍
Everything worked perfect. They helped me out quick and professionally. Guide me to the right place. Thanks
I was very satisfied with my experience with this company.
There some frets on my guitar starting to come off the fret board and I was able to exchange it for a gift card
I had a broken tablet that needed to be repaired or replaced, and the process that it took happened so fast and so easy it was the most best experience I've ever had with dealing with any of my devices
Unfamiliar with Asurion my first time using this route
Perfect and kind and helped me fix my issue hence why I have been with verizon for years.
I filed a claim for a damaged phone and within two days I had received the replacement phone and the packaging to return the damaged phone within 30 days. The process was easy, stress-free, and very efficient.
I was trying to remove my device from the blacklist but I wasn't able to get it done. I didn't have a bad experience it wasn't Eli's fault did everything he.
I shattered my phone's screen. The claim process was simple and my phone was fixed the next day at my house. The repair person was professional and nice. Took about 10 minutes.
I had cracked my screen trying to get case off.they did a beautiful job! Would recommend this company!
Husband dropped his phone in a burn barrel and after retrieving it the screen was messed up pretty good. So we turned in a claim, as the phone was not even a year old. Got the approval within minutes and had our appointment almost immediately. Took them less than 2 hours to fix and we were on our way. Highly recommend!
I just want to say that the technician that fixed my son's phone was amazing. That was the best experience we've ever had through Asurion (AT&T).
The technician was skilled, and is very good at his job.
He was very professional and kind and went above, and beyond what we expected.
Wonderful service ask and they resolve for you all problems thank you asurion
I had such a great experience a customer service agent was amazing with everything and I was so happy that I could still afford the insurance coverage I was going to take off for a lower price
My experience was frustrating but pleasant. I was able to get my phone replaced and everything transferred without losing information.
Very nice person and took the time out to help me.
It was a good experience great customer service I'd highly recommend anyone go there
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
