Asurion

Cell phone would not work correctly. It was replaced and all was taken care of by Dylan at AT&T in Millville, NJ

After I initiated a claim with Ausurion customer care chat system, it took less than 15 minutes to get results and they approved my claim. I was very satisfied.

At&t did a good job. I would do it again. It worked really smoothly. I thank you very much at&t.

Thank you so much for resolving my headache. The agent was fast and speedy and very helpful.

Starting with our Verizon cell phone almost 20 Years ago, we have purchased Asurion protection whenever it was available, because we learnt very early how valuable it is.

So far we have been able to get our cellphone face glass and tabled face glass fixed, twice had our rhoomba irobot vaccuum cleaner battery serviced, and now our Hamilton Beach food processor problem addressed

The Asurion purchases have more than paid for themselves and the biggest benefit to boot is the peace of mind that came with it!

It seems that companies like to say anything to get you to buy their product and then talk out the side of their mouth when you need to return it or exchange it. This company is not those other business. They say its easy and will either give your the money for the product or fix it and by gosh they stand by their word! So easy, so nice. I understood everything she was saying. She was clear at letting me know the process. Not once did she try to blame me for the product not working...It was so refreshing, non stressful, hardly any time to complete from start to finish. Even UPS is coming to my house to pick the product up! Hot Damn,,, i'm in love with this company! They keep their word to their customers. In this world today, its full of shady businesses so it is so comforting to know you have insurance and peace of mind that they stand behind their statements! So if you're on the fence about purchasing a protection plan for Asurion, don't be, take my word...it's great!

Tim help me solve my problem today he was knowledgeable, curious & kind his patients was so appreciated, so glad to get to actually talk with a real person with my phone issues, automation is so frustrating when your a older person.so glad you have AT&T thank you for your service

Matthew was a great tech, made it easy was fast and helped me late and had me setup quick! So grateful!

It would not print. I tried for two days and then remembered the warranty. I went on line and got help from Jenelyn. It took about 30 minutes to solve the non-printing issue. She had me try a number of things till we finally figured it out. She was very patient. She knows her stuff!

I was worried that some features on my phone would not function after I shattered my screen. But Ubreakitifix replaced my screen quickly (under 2 hours) and my phone looks like new and is functioning perfectly.

LITERALLY the most effective and thorough support I have received in a long while. My agent was extremely thorough, considerate, polite and clearly knew her role. She did everything she could to ensure I understood the process and clearly explained how I should be on the lookout for upcoming call to action(s) on my part, as to not slow down the claims process. It is so far and few between these days to come across this kind of work ethic, so I felt compelled to let you all know what stellar customer support Asurion customer service reps provde.

The process was user friendly pretty much take phone to a repair center- it was damaged beyond repair - called Asurion back and they went ahead with the replacement of the phone

Asurion was extremely helpful resolving my phone issues which is why I am giving 5 stars. Verizon was extremely lacking, however, when it sent me my new high-end phone. Someone failed to install a SIM card in it, which I did not realize when I tried to activate it. This led to complications when I tried to activate my phone using Verizon's website.

I have been told I can't record conversations and I have been hung up on and redirected. I am on the verge of contacting a lawyer to consult if I can sue Verizon about the lies I was told about home device protection. My laptop is broken and the lowball offer is insulting. Im consulting the BBB. I'm a caregiver to a 100% disabled Veteran and I'm contacting the White House 800 line for veterans to report unfair business practices. They do investigate. The tech coach team is nice but phone calls to the Asurion specialists are crazy, rude, and unprofessional.it has been over two weeks. 6 hours on phone and no results

I came here at the Marina del Rey location in Los Angeles for them to repair a small crack in my phone screen. The process was super easy, straightforward and they finished earlier than estimated. They called my husband when they finished so we could come back to retrieve the phone as soon as it was done. The hardest part was being without my phone for a little while. Thanks!

The agent I worked with (Karen) had a positive attitude and made my time very stress free. Highly recommend asurion and always buy the protection.

I didn't want to use Asurion at first, because I'm not a fast typist, but because I was able to use voice command, it was very very easy. I would use it again. The representative was really nice, friendly and very helpful.

Lost my phone, suspended my phone and put in a claim through the website. Answered a few questions and claim was approved. The process was painless and the solution was prompt. Received my replacement phone in 2 days. Thank you for making the process easy and the site was friendly (no issues/glitches).

Brian was my tech. Assigned to repair my phone. He was very respectful and helpful. My phone screen was repaired in record time and returned to me fully functional. I was truly impressed with his handeling my phone issue. He is a 5 star employee. Don't lose him. It's individuals like him that make businesses thrive because of his talent and resoect to the customer.

Honestly expected the process to be cumbersome and frustrating...I was putting off initiating a claim because I didn't want to deal with it. But...once I did finally initiate a claim, I was able to complete it through chat in less than five minutes. My favorite part was the chat agent being empowered to find an alternative solution to a special request. Nothing worse than a customer service agent saying "sorry there's nothing I can do, my system won't let me do that" etc. LOVED being able to state a problem and be met by someone empowered to provide a solution.

It was easy. You just need all the information of the product you have the claim so they can help you.

I had to file an insurance claim in my laptop for the first time ever. I believe it is worth paying for the insurance plan on all my devices. If I didn't have the plan, I would've had to pay over $1,600 to replace the device. With the insurance deductible I paid $275. That's a huge difference. Plus, they sent me a brand new laptop, not a refurbished one. Even better, I received it in the mail the next morning.

I have pass by UBreakIFix plenty of times and thought about stopping by to what type of business it was and by me having to get my phone fixed I wind up having to stop by at&t,Asurion,UBreakIFix experience was very professional and convenient for me Keep up the good work!