Asurion

Asurion is legitimate and trust worthy //Insurance Company, the claim process and replacement was efficient and easy. I recommend Att Customers to take the insurance,.

My husband lost his phone and I was able to file a claim on my phone same day and in 2 days my husband had his replacement. Minimal business interruption.

I had such an amazing experience with my customer service representative Maryhoneyleen aka Honey. She honestly restored my faith in humanity. She definitely restored my faith in Asurion and other consumer insurance plans. I was listened to, met with understanding, and my issue was resolved promptly and without frustration or tears. Thank you to Honey for making a stressful situation enjoyable, fair, and an experience that would make me use Asurion again in the future. Be nice to your customer service reps. They have such a hard job, with little to no thanks. And as today reminded me, we are all just people trying to get through the day and connect with each other on a personal level. With gratitude, Grace

I had a nightmare of a phone problem that I sat in the apple store working on for 2 hours. They couldn't help me without a potential service fee of $400 and couldn't guarantee that I wouldn't need a new $800+ phone even after that. I filed a claim and went to the At and T store off of Lindbergh to meet with an Asurion agent. I had the most exceptional service from Chantay and TJ. I didn't have to ask for anyone else. They were patient, thorough, and I literally took a selfie so that I could share with my social media followers and friends that they were awesome. I'm not good with technology. This phone problem was a doozy. They jumped all the hurdles, and I was able to walk out with my phone not having lost any pictures, information, contacts, or anything else...for free. I've never been so thankful. Their customer service was refreshing.

The cost is very minimal. The claim process is extremely easy. The claim process is pretty fast. The resolution of a refund was quickly completed. If you buy Amazon's China made stuff, it's worth a few bucks to have this protection!

Andi was awesome, and was very helpful, professional, and courteous, patient to explain my coverage and what was necessary to convey that there was coverage available for my home devices and sold me on the coverage

Everything was great. I understood the representative, he told the time frame to get the job done. And was professionally on time and described my electronic device that needed repair.

I've been getting the Asurion protection plans for my small electronics for upwards of about 4 years now and it is pretty easy each time to start a new claim and have it addressed. It's a good investment to make if you can, and during my first time using the chat, I had a good experience.

I was having an issue with my iPhone battery life. I reached out via text and was connected immediately with a tech. He was very helpful, to the point, and gave great advice on how I can address the issue I was having. Totally recommend using this service.

Went in and was able to get my phone screen fixed the same day. Alan and Nick were super friendly and helpful! Thank you for your help today!

My live chat agent was named Honey, and she went above and beyond. She gave me the best help I've ever received for anything I've purchased anywhere, and I walked away from our conversation with my issue fully resolved and no lingering questions. She was perfect! I wish all customer service workers were more like her!

No matter what my issue has been every time that I call their customer service I have the best experience with the least amount of stress Or confusion. I feel like everybody of all Ages, elderly or the youngest child can appreciate this company because they are so easy to talk to explain about whatever issue you may have. Maybe you don't know what the issue is, They'll help you figure it out with whatever as far as your home tech goes anyways.

Passing up all the voice bots and auto answering functions my experience in using this service is well beyond expectations and easly able to resolve issues!

Richard was very helpful in streamlining the protection reimbursement process, helping me when manually uploading a receipt wouldn't work. It was simple and efficient through the chat, and I got everything I needed in a reasonable amount of time.

I had 3 new phones to activate from home and was having issues. I chatted online with Benjie in tech support and he patiently hung in there and worked through each phone one by one. I had 2 very cranky teenagers for a few moments. I can't thank him enough for saving me a trip back to the store.

Very often, when trying to deal with warranties or companies that offer a household warranty, it can be a pain. But I was surprised by Asurion. They were quick, and easy and left me very satisfied with the experience.

Was sooo. Good star in a front desk Amber she is so great courtesy and knowledge sometimes that every company need and the job the tech they do a great job they have the knowledge and experience for this job
Thank You for have a person's like that

My technician kept a great line of communication on his arrival and when to expect him. I loved my experience with my technician, he was very friendly and polite and answered all my questions.

Took a total of 2 frustrating hours to get an appointment with a tech at my house.
A tech. Visit was set up and the technician did not show up.
When a tech finally did show up, she didn't know how to set up an Amazon stick to my t.v. When she left, I set it up by myself! This service is a total waste. Wish I could give zero stars!

When my phone screen cracked, I was grateful to have Asurion there to help. Initially, they scheduled a technician to come to my house for the repair, but unfortunately, the mobile tech had a vehicle breakdown. Despite this setback, Asurion promptly informed me of the situation and offered to reschedule. However, they also mentioned an opening at a nearby location that could fix my phone that same day.

I opted for the nearby location and was able to get my phone repaired quickly. I truly admire how swiftly they communicated the issue and provided alternative solutions to ensure my phone was fixed without delay. Their promptness and efficiency were outstanding. A++ customer service! I am a very happy customer.

The guys were busy so asked if could wait a minute and they would be right with me. Sire enough they were. Another gentleman came from the back and helped another customer and when done asked me if he could help. He asked my name and said he'd be right back and then said ya your good and said return before close and they would be done. It was done before that and on my way in no time.

My son cracked his phone screen and walked into local fix shop. They quoted him $400. When he called me I told him we had insurance. Best money spent. They fixed it, Checked it out and cleaned it inside and out. BEST INSURANCE EVER

Overall I'm very happy with my experience at the location in Mission Center Rd in San Diego. My husband phone was in bad shape. The guy explain in detail what they were going to fix. Two hrs later I got the phone back looking like new. Employees are very friendly and knowledgeable. I rate them a 10/10 😊