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Asurion has a rating of 4.6 stars from 10,717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
Easy and Friendly. The phone was activated and ready for use in less that 30 minutes, pleasant experience.
Claim is east shipping is super fast and return of your old phone is explained and easy.
Very easy to file a claim, no questions asked. This service is worth every penny. It is nice not to worry when there is a problem, because it will be taken care of.
The tech put a lot of time and effort into resolving my problem. While the only solution is for me to delete a number of contacts and re-enter each one, the tech did everything he could to find a quicker and easier solution. That's quality tech support!
My phone unfortunately got damaged and I didn't have insurance on it which I'm the blame for. After contacting Verizon they were very helpful and explained my best options and I was very pleased with the service I received.
They came to fix our washer and it worked great. Tech said you have high end appliances you really need a warrant contract. I told him we just spent $9,000.00 on a replacement refrigerator from Viking and he said doesn't matter how old they are Asurion will take care of them just call us and we will send a tech right out. Found out even though our Viking stove was 22 years old and looked new they walked away after paying them for over a year. Crooks.
Its more then just insurance. It is peace of mind that you will have someone to walk you through every step of the way when it comes to fixing a damaged or broken device. It is the comfort of knowing that every rep you talk to will take their time, be patient and explain every step of the process. AND! If there is any issues on your part of theirs, they will make sure to help make it right every time! This is above and beyond your normal replacement plans. This is the GOLD standard for device protection! Great job to everyone that is a part of this amazing team!
It seems easy- I'm a little Leary I need to find out about my data - is it safe.
Excellent customer service and support and very helpful and understanding
Purchased a pair of SAFEYEAR Safety Glasses which was damaged by spray paint overspray. Asurion was contacted and quickly processed a claim for a replacement set.
Reactivating my new device was fast and easy! Thank you for the great experience!
He provided great customer service. Quick and easy.
Quick and knowledgeable chat. Talked me through the process in 10 minutes.
Trace was every helpful and experience in what he do
They sell you on a great PLAN, that leads to hours of submitting paperwork over and over and then once approved hit you with $100+ filing fees. To top it off,before even filing a claim, they try to pressure you into upgrading for all household appliances. Someone should get the FTC involved
Products used:
Never use assurance. They are thieves and charge more with the insurance and filing fees than out of pocket
Hi Stephan, I am sorry to hear about your most recent claim experience, we do appreciate your patience. Please know we are here and more than happy to help. If you find you need additional assistance with this, feel free to reach out to us directly. -Ari
Took a few seconds to start the process and phone arrived two days after I submitted the insurance claim.
Rachelle was an awesome support to me in helping with my concern. She was so thorough and responsive to my needs. It is such a blessing when you have representatives who are dedicated to supporting customers and wanting to meet their needs. Big Shout Out To Rachelle!
THE ASSISTANCE WAS GREAT, PROFESSIONAL AND FRIENDLY, NOT TO MENTION FAST AND WITH POSITIVE RESULTS. I'M VERY GRATEFUL.
I have completed two claims for company phones that needed fixing/replacing. The phone claim website was step-by-step and the emailing system for updates during the claim was super helpful. They understand how to help you and do not fret when they don't find what you're looking for the first time. Although calling can lead to long wait times (didn't happen most times I called), the help is worth it. They are quick, guide you through the entire process, and send frequent updates to remind you where your claim stands!
Very courteous and professional personnel. Shop was very clean. Explained the reason for our problem and immediately went to work to fix the phone. Highly recommended.
Honestly the worst experience ever. I recommend not to get a plan with them. I pay insurance and they refuse to replace my IPhone 13. I've had to go back and forth to get a replacement and they keep declining it. I'll be on the phone with them for hours and suddenly get disconnected and they won't call back. I just got off the phone with a guy who told me if I keep going through the same process he doesn't know what to tell me that it's just going to keep happening it's honestly so frustrating. How is it that I'm paying for the service but they can't help me. Honestly so frustrating
Hi Estefany, I am sorry to hear about your experience with trying to file a claim. I understand the frustrations and I want to ensure this is resolved. I will be happy to private message you so I can obtain additional details about your claim. - Ari
Very friendly and the top in the line service professional attention
My LED screen had damage, I made claim, went to the store for repair and got my device back within an hour. Did not need to stress about not having access to my phone for an extended time period. They did a super good job, phone is basically brand new. The price was also reasonable. Satisfied and will use them again.
Logan was a great technician and fixed my phone in 20 minutes! He called me when he was on his way to my home and was excellent!
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello. We are sincerely sorry for the trouble. We will love the opportunity to look into this for you for further review. Please call us directly to assist. -Rue