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Asurion has a rating of 4.6 stars from 10,717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
This was my first time visit this store, Brandon was very kind, and patience. He explained to me step by step the process, and other things that the company offers. So I do recommend this store. Tell a friend.
This is now day 3 of trying to make a claim. This website kept glitching or telling me my info was wrong. I would call Verizon and they would say "no, all info is correct." I'd call asurion and be told no the info is incorrect go change it with Verizon and call us back, then we can fix it, so I did. Now I have to wait 48 hrs for the change to get to asurion. This will make it 5 days to do 1 claim for 1 phone. I'm beyond frustrated, this is anything but simple and easy. This is a nightmare.
Tip for consumers:
There is no such thing as customer service anymore
Products used:
Broken phone
Bianca was fast and friendly from start to finish. Turned an hour of frustration on the website to a smooth resolution done in minutes. Thank you
I goofed up registering a sports tracking watch. Put the coverage on the screen protector instead of the watch… I thought it would be a hassle to correct the problem. It wasn't. Service agent totally took care of the problem - quickly. Thank you for the great service!
I brought my phone in because the outter screen on my Z-fold was shattered. I spoke with Jennifer in tge Grand Prairie, TX location. She was extremely helpful, efficient, and professional. She kept me updated when they ran into an issue with the screen and it needed to be ordered. Once the part was in, it was fixed in no time. The phone looked brand new.
I texted the chat support to find out why the online system wasn't allowing me to finish processing a claim for my guitar. The chat support representative was immediately available and responded to my answers/questions immediately. Consequently, my problem was resolved very quickly. They completely exceeded my expectations. Very pleasantly surprised.
My experience at AT&T was very good the service was excellent and the service was really really nice and they take care of my problem really quick and safe everything works excellent I would recommend people to do that always get insurance on your phone
They fixed my phone really fast and quick. Customer service in store was awesome as well. Thanks job well done!
Asurion was great to navigate my claim process. It was quick and easy and my replacement device was literally delivered the very next day. Outstanding!
With my lack of new fangled devices I was walked through step by step so zI even did it. The service assistance was very helpful,
Personable, and polite. A complete joy!
Overall it was not to to bad an experience, thank you
Fast, easy-to-use with no issues for replacement. Will buy the insurance again considering how fragile ghost bats can be
It was a quick fix. A short time and I had my phone back
Agent addressed my security issue and provided information on steps for ongoing security, as well for as information on my insurance and eligibility for a phone upgrade if I so desired due to current phone functionality issues.
The young man was very nice. Asked if I had any questions. Didn't take long to do the repair. Very pleasant experience.
I had a technical issue & this was taken care of by a very helpful representative named Ernesto Jr & Lorlyn.
Very satisfied as usual with my Verizon services. Thank you for all the help
It was grt. I had confidence that there r still honest hearted people out there and this page proves it, individual r coming up with pages like the sort to help people keep there privacy, private. Thks
Great company easy to file claim. Hassle free solution for your devices.I will recommend anyone to protect their devices.
I've used a Asurion for years and it never fails. If your Phone breaks, it will cost you immensely less than paying for a new phone. It's not an up front cost and you get a new phone within 24 hours.
I had a Wonderful Experience at the Huebner Oaks store herein San Antonio! The custoner Service was Excellent!
The Screen was repaired like New in less than 2 Hours.
I would Highly Recommend This Facility!
The Customer Service/Repair Person was Extremely Nice and Helpful!
As a Realtor, I know a bit about Excellent Customer Service and how Important it is!
Sincerely,
Anthony Lozano
Orion Realtors, Inc.
I dropped my phone a few times (once is too many), and I needed to repair or replace it. I needed to file an insurance claim, the deductible I think was quite spendy, however, it was less expensive than replacing it. The techs at UBREAKIFIX, are absolutely awesome 👌 what an exceptional group of young men, I believe they were Bryce & John. They had a plethora of information. I would truly recommend them and the company to any and everyone. I am completely pleased with the finished product. Excellent job young buckaroo. I give kudos to them. My thoughts are that their competitors actually recommend their customers to go to UBREAKIFIX, yippieeeee
I had a operator on the phone named Dan. He was very polite and understanding and he took his time with me. I truly appreciate it. Thank you, Dan.
I spoke with Amy from Ausrion and she found my claim and Ipad. It truly alleviated my concerns. She was very helpful and kind.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Good morning. We are sincerely sorry for the trouble you have experienced so far. We are here to help. I will reach out via private message for some details. -Rue