Asurion

It was great, Dustin at the AT&T store was great helped us out with options we could do for my phone.

Shane came out fixed my phone and was very nice and professional and made it so easy. He was great.

This beet any expectations I may of had. It couldn't have been an easier process. I lost my phone while hiking, I submitted a claim, and the next day I had gotten my replacement phone and had everything set up. I would absolutely recommend this insurance coverage. This was my 2nd time within the year I needed a replacement. Thank you.

I recently used the chat feature at Asurion. Monica was very helpful and made the experience very user friendly and helpful. She was able to resolve all my issues very quickly and efficiently. She was also very friendly.

I ordered a NEW phone. I suspected it was not new as it had been acting up after a year. I went to trade it in, and it is STILL listed to the first owner! They cannot figure out how to change to my name so they told me I have to file a new claim and CHARGED ME $99.00 for THEIR MISTAKE

Run from this company

I bought new phones, one of them the Sim card just refused to be recognized in the phone. Jessamae did everything from making an eSIM to trying to activate the physical card. This really was a pain but also not to stressful with Jessamae handling my issue.

I am about to go overseas and needed to have the security on my phone checked. I mean, I don't even know what I need, but my Tech Coach did and wasted no time in getting everything set up. Thank you SO much!

This was the best/easiest/most comprehensive experience. The staff was extremely knowledgeable and walked me through the steps to get my phone repaired. Extremely professional and courteous! I highly recommend!

I reached out via chat just to get help finding my insurance so I could file a claim on my own. Not only did they easily find it but they filed the claim for me and had it approved. All in under 10 minutes. I'm grateful I was able to get it figured out via chat and didn't have to make a call with 3 kids running around.

This place was very clean and friendly and was fast and good quality service my son iPhone screen cracked and they were amazing on helping me if need to I will go again

I purchased a Whynter portable A/C in 2020 which was my second unit. The first on lasted about 3 years and quit. I choose to purchase the Asurion 4 yr protection on the second unit. 3yrs and 11 months later my second unit went out. I figure i would be in for a fight and have to jump thru a ton of hoops. The whole process took about 10 minutes and went seamlessly. The person on the other end was extremely helpful. I felt that they were focused on how they could help me rather than how to avoid covering the warranty. I would highly recommend Asurion for warrantly coverage on any product. Thank you Asurion.

Thank you for the excellent customer service! It was easy to get my gift card back in the amount I purchased my item, and I painlessly replaced it immediately. Overall, your service gives me peace of mind when shopping online. Though I have many items insured, I've only had to put in one claim, and it's been worth it! Thank you, Asurion!

I've had a really rough patch of experiences with my fishing rods breaking by accident. I'm careful but on Kayaks as opposed to fishing hard on a bass boat it's just part of the process and things happen quickally on these little boats and accidents happen. Although I don't like to spend the extra money after purchasing a $79.00 to $200 dollar fishing Rod, it sure is worth it that I did! I had three rods replaced in 4 months and the process was almost painless! Asurion quickly resolved my issues and the gift card replacement funds came fast! I was able to fish my new products without missing a beat! Customer Service either via Text or by App on phone was Excellent! The process is smoothe and the Service Reps are professional! Thank you Asurion! I recommend this company and that others should use it to protrotect your investments in Fishing Gear and other products!

My phone stopped working on a Saturday. Sunday it still wasn't working. So I submitted a claim. By Wednesday I had my new phone. It was seamless. Really appreciate and value being a client of Asurion. Thank you

Knowledgeable compassionate and simple. Worked with my schedule and easy to set up. Kept me informed on when they would arrive and the progress

The, experience was easy and fast they did a great job on fixing my device 👍🏻 I wouldn't gone anywhere else. Great customer service 👏🏼

Not happy with the service fee
Not sure if I will be required to pay more once it's fixed
However the chat support always responds quickly and efficiently
They will even file a claim for you if the app isn't responsive

Mhabel was able to resolve the issue I was having immediately. In addition, she (assumption based on name) introduced me to the Verizon Home Device Protection plan. She exhibited very professional skills presenting the plan, although I didn't purchase since I don't have any 'smart' devices. She was very professional, kind, and understanding.

My wife and I are going on an overseas trip and our grandson asked "We will still be able to FaceTime right?" Not finding an answer to confirm that we could, my recourse was use the virtual tech. It was a great experience and she answered guestions I did not even have. Great Job. Definitely worth using, thank you

My Chat Tech Support contact was Nicole. She was absolutely amazing. I want to hire her to work for me, she was so good. In spite of my phone carrier having a terrible automated system in place to help activate my new phone, she was able to work through each issue over chat with clear and easy to follow instructions. Nicole really showed that she cared about helping me and followed through until the issues were resolved. She needs to have an opportunity to train her peers on how to engage with your customers, as she clearly is a rock star at it herself.

I was hesitant about starting my claim due to the time frame I was going to be without my phone. When the option of at home convenience was given I was definitely hesitant. I thought there was no way they could repair my phone outside of an office, just like that. So the day of my appointment I did a tad bit of spring cleaning since I figured there was going to be a need for a work area and patiently waited. I received a phone call from the agent that gave me the time of when he were going to arrive and guess what? At the time given he arrived, he introduced himself, stated that there was no need for him to come inside my house because he was going to make the repairs inside his car. I thought...what? There was no way, so I let him see my phone expecting the worst. He looked my phone over and said okay it's going to be about 45 minutes and you also get a new battery. And so I waited...and approximately 45 minutes later I hear a honk, I go outside and to my surprise my phone was fixed...just like that.

I highly recommend to have insurance on any device, my problem was resolved in 1 day. And costumer service was excellent 👌🏻

They honor the warranty with fast and smooth with no complaints. I told what happened and they took care of right away. I rate a A+ and they're representative was friendly and took care of me without hassle.

My phone was broken front screen back and the camera lenses. I made a claim brought it to the repair tech went and watched a movie while he worked his magic and when the movie was done my phone was ready and looks brand new.