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Asurion has a rating of 4.6 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
JOHANA IS AMAZING very kind and helpful. Please recognize her as a fantastic employee who gives superb customer service support :) :) THANK YOU JOHANA <3 <3
Usually this service is fantastic. However, my latest encounter was less than that. I was told my phone would be delivered same day. Was transferred to the automated payment part of the deal. It wouldn't accept my card. It acted like I wasn't entering anything and was transferred again to a person. Who then told me my phone was on back order and they didn't know how long it would be until the phone would arrive. That was a period of maybe 5 minutes of being told two completely different things. I also can't check the status. Every time I try it gives me an error message.
I had a great experience. From the moment I started my claim, it was so easy to get everything done. Fantastic results, very pleased.
Sarah went above and beyond resolving my issues setting up my new phone. She made sure everything was perfect. Excellent job thank you so much
When my carport got destroyed by the wind, I was expecting issues with the claim so I was prepared with pictures and everything. I was pleasantly surprised that it was painless. Thank You
If you get multiple devices stolen at the same time they don't cover your stuff! Probably the worst part is I've had this insurance for probably 5 or more years and never used it. Now that I actually need it they don't come through. After you jump through a bunch of hoops.
Can't say enough good things about my experience. My phone is like new again! The technician was very nice and helpful. The repairs were finished in about an hour which was even faster than I expected considering the number I did on my phone screen.
My experience with the company is good. The only problem I have with the broken iPad is the place to send it.
This is the first time I used asurion and I wish I have used them sooner. I have often times tried to fix simple things myself such as broken screen or cleaning my charging port but this was so much easier and convenient.
Bought an Asurion 2-yr warranty for a new laptop in Dec 2019. About 22 months later, I registered a claim on their website for a small hardware problem. Automated response was: 'We're mailing you a box with... a prepaid shipping label. Look for it in the next 5 business days.' It showed my correct address. No box, no communication = scam.
Tip for consumers:
save your money
Products used:
warranty
Gracias, hice el reclamo en la noche, a los 5 minutos tenía la dirección donde debía llevar el aparato al día siguiente, lo lleve y duraron 1 hora para devolverlo perfecto
Our portable sauna malfunctioned and for some reason did not appear in the claims section. I went to the chat and the associate quickly resolved the problem and refunded me. Very easy process
I kept runnning in to a trouble loading issue while trying to file a claim. However, as soon as I connected to chat (Pablito), my claim was taken care of extremely quickly. Great experience!
They fixed my laptop for such a good price. I originally went to Apple and their quote was $458 whereas with Asurion, I paid less than $110. The price is flat rate for anything that may suddenly break and as soon as you submit your claim, they get back to you real quick. I totally recommend this to anyone with a lot of electronics or appliances!
Tip for consumers:
Just get the subscription, it’s too good.
Products used:
A laptop
Had an incredibly friendly chat-based support experience with Annie at Asurion! Thank you for helping me activate a replacement phone through chat!
I went online to submit a claim for a 6th Gen. IPad. Got a fair price claim, got 2 business days and went online and had professional help to setup the service. A+++
The Gentlemen that arrived to help with my cracked screen was very polite respectful and promptly. Very satisfied with this service. The process was very easy.
The associated was educated and considerate of my concerns.
Excellent helpful the best for help and good conversation
Thank you for making it easy to submit my report for my claim on my iPhone. I'm glad a real person came on and I was able to take care of it in one call. I was very impressed how quickly my phone came. Thank you, Coni
The Tech from the beginning to the end was very professional and informative. I wasn't unsure about his performance of doing the repair, as with other services from past cell providers left a bad experience. I will definitely recommend this site for repairs
A technician was supposed to deliver my device to my home between 7-9 pm on Thursday. No call/no show. No communication whatsoever. I had to call Asurion the following morning. They told me the device would be delivered via FedEx by Monday. Not great customer service!
Hello. We are sincerely sorry for this delay. We understand the importance of having your device. Please let us know if your device does not arrive or if you need further assistance. -Rue
I had never heard of Asurion in my life before I got my "welcome kit" from them and discovered they'd already signed me up for $30/month coverage (including taxes, which are real $$) that had already taken effect and which I'd already been billed for. To cancel you have to phone them (no other alternatives) and wait on hold an unconscionable time
The automated phone system is the most annoying system you will ever interact with, it will literally make your blood boil. I spent an hour just trying to get through the phone system, the first time I got through it I was told they were closed and the call ended. So not only did I have to deal with this once but twice!
I had to file an insurance claim for my phone which you should be able to complete online but that is only if you have one of the two phones that are listed online, which mine was not. Who comes up with this!?
Why as customers have we come to accept the norm of annoying, non user friendly automated phone systems? How do we make a stand? I dont pay for a monthly service to talk to robots every time I need to act on my service. Stop being cheap!
Products used:
Phone insurance claim
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello. We are definitely sorry to hear about your devices being stolen. We are here for you. You can file a claim directly at www.phoneclaim.com or calling us at 888-881-2622. -Rue