Asurion

Unfortunately I use Asurion more than most people. Always my fault of course. I'm glad to have them taking care of me. They are always on the ball. Fast professional no questions asked. Great service and well worth the money.

I always hate going through warranties because most companies would make you jump through loops to complete it; for obvious reasons. Not Asurion! You can tell that this companies hold true to their mission and goal about warranty, super easy process to make a claim! Fast response time on results! And no additional information was needed they saw that it was within the guidelines of the warranty and reimbursed the money I spent almost three years ago! (Check with your warranty policy for specific years). I am definitely a happy camper! My first successful warranty reimbursement without having to call them directly and express my frustrations! I will definitely be purchasing warranties on my items if it's backed by this company.

Lost an iphone last week on a hunting trip! Got a new one quick enough, but had issues getting my old data installed on new phone. Jamil helped me walk through the process and I really appreciated it.

Christian was polite, patient, kind and competent. Being a senior, activating a replacement cell phone (mine was stolen) isn't exactly intuitive. But Christian guided me through each tedious step, with kindness and lots of encouragement. He is truly an asset to your Tech Team. You're lucky to have him!

I didn't know your services were enhanced. Our technician was amazing and super knowledgeable. I've been sharing with everyone what he has tag but me regarding AT&T app backing up photos and protection plans. He was great

Nice customer service. Definitely call in and speak to a real person instead of filing a claim on line. This clears up any confusion They were great when I went this route. Nice lady That helped me. Awesome!

Over the years, I've skipped some purchases and bought others with the Asurion plan. Not anymore. Perfect support, resolved to my satisfaction in 10 minutes (mostly me scrambling for basic information I found in my emails from Asurion) without any messing about. Fully intend to purchase plans on all my devices going forward.

Annie was absolutely amazing, patient and kind. I normally will do all this myself but decided to try the chat feature this time, even though there were a few hiccups because of me, we got through it and she was so very helpful and personable.

Thank you again Annie!

About time we [consumers] have a company that we can understand & that can understand our needs for our electronic devices. This world has become dependent on phones and when they break or get stolen we have to act fast & Asurion understands that. Their claim process is fairly easy to file and usually have your replacement in a day or two...
Coming from someone who has used Asurion multiple times, I Thank You!

Purchased a PlaySation4 thru Amazon and added the Asurion 3 year protection plan just for peace of mind, even thinking I would never need it.
Well, very glad I did now as I have just recently had an issue with it. I chatted with Abigail, explained the problem and she jumped right on it after I referenced her the information she needed.
Less than 5 minutes later I had a pre-paid shipping label in the email in box for the items return for repair or replacement at no further charge to me.
Now how easy is that!
Easy enough that if it needs a plan to cover issues after the manufacturer warranty runs out I won't be without one from Asurion. Well done!

Asurion has become a non-functioning company. The promised cracked cell phone screen repair where they come to you seems to no longer exist. My son & I have our AT&T phones insured through Asurion, and it used to work in past years. No longer. Try calling their service number, and you will try to speak to outsourced agents in a noisy shop who have bad phone reception, and after you give them your information, they cannot help you, and put you back on hold for someone else to pick up. Nothing at all can be accomplished except to raise your blood pressure and waste your time on hold. Hopefully a visit to an AT&T store will get this phone repaired, but after that we'll be looking for a competent phone service with real insurance.

I am the head of household with six people. Each one of us has his own laptop and iPad this home plus insurance is a life-saving to keep this devices functioning and saving money on buying new products.

I can honestly say I have never had a good computer repair experience...until now. The ease and efficiency of the entire process blew me away! We dropped my two-year-old laptop off at the UPS store Monday night and it was back in my hands - good as new with a replacement screen and keyboard -Friday afternoon! I was so very pleasantly surprised, especially after fearing the worst based on other experiences elsewhere. Thank you!

Better not need your appliance anytime soon when you call for a repair under the Asurion warranty contract. Two days of online forms and phone calls finally getting the name of an appliance repair shop to find it would be 2 weeks before they could get out. No effort to speed up the process.

Cameron was friendly and helpful in determining if my tv needed to be serviced. He offered suggestions for quick fixes that did not work, then emailed the claim forms to me to file for a service call.

I've had 2 Asurion phones and they're 2/2 on breaking within months of use. Both have been battery issues. One of their subsidiaries called "U break I fix" even told me that the Asurion batteries are far worse than the actual iPhone battery

The total experience was excellent. I've previously purchased an extended warranty on a tv from a 'club' store and had nothing but problems that resulted in a total loss because of them being customer unfriendly, demanding, and expecting the customer to spend more rather than backing up their product.
I hesitated even filing this claim due to that bad experience. What a pleasure dealing with this company. My friends and family have been notified of the differences and I highly recommended Home Depot to all. Thank you for your excellent customer friendly service.

All was handled perfectly from my first phone call to the several emails necessary to comply with needed requirements. Glad I have this policy! Thank you for the excellent service and replacement of my 42 inch TV.

The screen on our seven year old notebook failed. We dropped it off on Saturday and it was ready for pickup Wednesday afternoon, despite a three-day holiday weekend. They exceeded our expectations by updating the battery as well. No extra charge. Great service!

Nothing could have went better and I do not regret my purchase of my warranty plan at all. I usually don't get appliance warranties but did because our refrigerator was expensive but still ended up having an issue and Asurion had my back big time on this, super satisfied on the repair that had to be done.

Asurion, made filing my claim very easy, and the fact that they come out to my residence to bring my new device and help set it up is why I gave them 5 stars! It is such a convenience to be able to sit in the comfort of my home and do the switch out. I don't feel rushed or like I'm making other people wait because something isn't working during the transfer and what not. The gentleman who came out was very knowledgeable, helpful, and stayed in contact with us on when he would be there, and when he was on his way. Overall great experience.

They are deliberately unhelpful. The website is an absolute mess, the staff will sooner hang up on you then answer a simple question pertaining to the services being paid for monthly. I have been run around for 5 days now! I finally got past the review and was told a phone was sent. TWO DAYS LATER still no tracking number and never received a single email of confirmation. I will be immediately cancelling this as soon as I get my probably refurbished phone. A total waste of money.

Always a fun time when you have to contact them several times to figure out if your claim goes through... prices have went up on the deductible... and worst of all they use the worst delivery company... UPS... overnight delivery's are two plus days... and it's costs a ton... dropped this garbage this morning. Happy thanksgiving!