• Costway

Costway

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Overview

Costway has a rating of 3.6 stars from 1,236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway most frequently mention fast delivery, good quality, and great product. Costway ranks 4th among Furniture sites.

  • Shipping
    10

This company responds to reviews on average within 21 days

Positive reviews (last 12 months): 75%
Positive
9
Neutral
0
Negative
3

Instant Feedback

1,269 reviews

7
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How would you rate Costway?
Top Positive Review

“3 panel movable room divider”

corey k.
6/17/24

It's very easy and most convenient room divider you can find, easy to assemble and store,most importantly it's very easy to move around any where you need a private space, we use it for our outdoor area and works perfectly.

Top Critical Review

“They don't have a warranty. They ask you to fix it yourself”

Alfred F.
10/9/24

When I contacted them about my aircon unit breaking down they told me to fix it myself and sent me two video links with instructions how to do it. Then they offered $150 refund and asked me to get a technician to look at it. (Techs cost $165 just to come). Be very careful. I will not buy from them again.

Reviews (1,236)

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Reviews that mention popular keywords

shopping experience (40) quality product (35) customer service (33) delivery time (31) cat tree (13)
Thumbnail of user alfredothefat
Australia
1 review
1 helpful vote
  • Send Message
October 9th, 2024

When I contacted them about my aircon unit breaking down they told me to fix it myself and sent me two video links with instructions how to do it. Then they offered $150 refund and asked me to get a technician to look at it. (Techs cost $165 just to come).
Be very careful. I will not buy from them again.

Tip for consumers:
A warranty repair should be 100% done by AUTHORISED technicians. NOT by the customer using video instructions sent by the retailer. Electrical items Must only be serviced and rep[aired by QUALIFIED ELECTRICIANS.

Products used:
Just the air conditioning unit

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyl182
Nancy L. – Costway Rep

Dear customer,
We sincerely apologize for the service experience that you found unsatisfactory in our store.
We take your feedback seriously and have taken immediate action by issuing a full refund. Thank you for giving us the opportunity to improve.
We look forward to serving you again with better quality service that meets your expectations.
Wishing you a pleasant day!
Kind regards
Costway inc.

Thumbnail of user mike.cygan14
Australia
1 review
0 helpful votes
  • Send Message
November 4th, 2024

The Costway Kitchen is relative smaller than the images depicts once assembled.
Measurements are accurate, however the image of the child standing next to the kitchen is deceptive, the kitchen is half the size in reality, very well photo shopped.
Some of the pieces had scratches and damaged, the finish on the edges isn't great.
If I had been more aware of the actual size, I would never purchased this and I would not purchase it again.
Overall size and quality does not reflect value for money, very over priced at $150.00.

Products used:
Children's Pretend Play Kitchen Toy with Realistic Sounds and Lights

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyl182
Nancy L. – Costway Rep

Dear customer,
We are very sorry to hear that you received a damaged product.
We greatly value every customer's shopping experience. Regarding the size issue you mentioned, our dimension pic provides accurate length for your reference. We will take your feedback into consideration and update the product images as soon as possible. Please send your order number to cs.au@costway.com so that we can solve the issue for you. We apologize for any inconvenience this may have caused and hope you will give us another chance to provide you with better service. Thank you for your understanding!
Kind regards
Costway inc.

Thumbnail of user coreykou2
Australia
1 review
0 helpful votes
  • Send Message
June 17th, 2024

It's very easy and most convenient room divider you can find, easy to assemble and store,most importantly it's very easy to move around any where you need a private space, we use it for our outdoor area and works perfectly.

Products used:
3 panel movable door divider

Service
Value
Shipping
Quality
Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
It's fantastic to hear that you are satisfied with our product. Your support means the world to us and motivates us to continue delivering high-quality products. Welcome back to our website again.
Kind regards
Costway inc.

Thumbnail of user juliasimpson1969
Australia
1 review
0 helpful votes
  • Send Message
May 24th, 2024

I have bought a few items from this shop and I have been very happy with all of them. I love my Hamptons replica bookcase and console table. The price was awesome and quick delivery.
Thank you.

Products used:
Furniture

Service
Value
Shipping
Quality
Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise!
It's fantastic to hear that you are satisfied with our product.
Your support means the world to us and motivates us to continue delivering high-quality products.
Welcome back to our website again.
Kind regards
Costway inc.

Thumbnail of user sangam.dubey21
Australia
1 review
0 helpful votes
  • Send Message
May 28th, 2024

This is going to be my second purchase on castway and I would really say that my online shopping experience have been fantastic. I would recommend costway for furniture shopping.

Products used:
Baby highchair

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you for choosing us and for the glowing 5-star rating.
We are dedicated to providing a seamless and memorable experience for all our customers, and we are delighted to know that we succeeded in doing so for you.
Kind regards
Costway inc.

Thumbnail of user parryp7
Australia
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

I order the "Extending Writing Desk Console Table with 2 Drawers" and "Vanity Makeup Table with 6 Drawers for Bedroom". The website is easy to order and this is the first time order with your website and I also got 20AUD for discount, that's great. Hope my order will reach my place on time. Thank you

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you for choosing us and for the glowing 5-star rating.
We are dedicated to providing a seamless and memorable experience for all our customers,
And we are delighted to know that we succeeded in doing so for you.
If any questions, please feel free to reach out to us at cs.au@costway.com.
Kind regards
Costway inc.

Thumbnail of user rachel.kathleen
Australia
1 review
0 helpful votes
  • Send Message
April 6th, 2024
Verified purchase

The site was easy to use and had good options for what I was looking for and reasonable prices, good discounts and reward system

Products used:
Swing

Service
Value
Shipping
Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you for choosing Costway and for the glowing 5-star rating.
We are dedicated to providing a seamless and memorable experience for all our customers,
And we are delighted to know that we succeeded in doing so for you.
Kind regards
Costway inc.

Thumbnail of user sashas183
Australia
1 review
0 helpful votes
  • Send Message
January 31st, 2024

Got this portable air conditioner quite some time ago. Just took it out of the box and used it 4 or 5 times. First the remote stopped. No problem. Now power button won't work. Remote won't work. Cannot turn machine on at all even though it has power. Found out company will not help without several email's continuing to ask for purchase details even though I said I cannot find them and simply want to buy a new remote. In the end I got a 'we do not sell replacement parts' no sorry, no kiss my $#*!, no offer to help.
DONT SPEND MONEY WITH THIS COMPANY. READ REVIEWS. I WISH I HAD OF 10 months ago.
Disgusted

Products used:
Portable aircon

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyl182
Nancy L. – Costway Rep

Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Thumbnail of user williamson.juliea
New York
1 review
0 helpful votes
  • Send Message
March 2nd, 2024

When buys look at buying goods it would be nice if they considered if it would be useful or needed for people with disability and / or in the aging community

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Hi,
Thank you very much for your praise and we will take your suggestion into account.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Thumbnail of user jodiem160
Australia
1 review
1 helpful vote
  • Send Message
March 10th, 2023
Verified purchase

I bought the treadmill in August 22, one month later it broke. After emailing back and forth for SIX months they sent me a new motor to replace on my own and an dodgy video with no sound to teach me how to replace the motor. I have asked repeatedly for a replacement but get ignored.

Products used:
Treadmill

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyl182
Nancy L. – Costway Rep

Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Thumbnail of user thin48
Australia
1 review
0 helpful votes
  • Send Message
August 7th, 2023
Verified purchase

The cabinets were really nice. I found them easy to assemble. Costway did contact to ensure I'd receive d my delivery, however, it was a bit of an inconvenience that the 2 packages were delivered on different days despite being shipped off at the same time. Other than that - easy transaction and happy overall.

Reason I chose this business:

Competitive price compared to other companies with the same type of cabinet.

Thumbnail of user tipsudas
Australia
1 review
0 helpful votes
  • Send Message
January 18th, 2023
Verified purchase

Delivery one day earlier than schedule, fantastic. Treadmill is perfectly suitable for my purpose. Received prompt responses from customer services with all my enquiries. I'm a very happy Costway client. Thank you.

Reason I chose this business:

It has the product i want.

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Thumbnail of user louised298
Australia
1 review
0 helpful votes
  • Send Message
December 23rd, 2022
Verified purchase
• Updated review

Very good walker, large and steady and excellent price. Customer service prompt and helpful with an inquiry about its dimensions. Only minor drawback was that the site kept flashing coupons at me then telling me they didn't apply to this purchase.

Reason I chose this business:

It was the brand of the walker I was buying.

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Hi,
Thank you very much for your praise.
Please note that the $20 sign-up coupon can only be used when the product is over $200.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Coupons keep flashing up on the screen but don't apply...
December 13th, 2022
Verified site experience
• Previous review

Coupons keep flashing up on the screen but don't apply to this purchase, which is disappointing, but otherwise so far so good. Very good price for the walker.

Reason I chose this business:

It was the brand of the walker I was buying.

Thumbnail of user laurat1539
Australia
1 review
0 helpful votes
  • Send Message
January 5th, 2023
Verified purchase

User friendly website, reasonable price, good reviews, delivery in efficient time
However parts broken when arrived onsite and the make was missing holes to connect the furniture together. Seemed cheap make

Reason I chose this business:

Great reviews and from
Social media better quality than other sites

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Thumbnail of user joanner428
Australia
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

Cot came quickly, took a while to decipher instructions but then was easy. I need to buy an additional mattress as the included base is way too thin to be comfortable but otherwise happy with product.

Reason I chose this business:

I just googled portable cuts and the reviews were good

Thumbnail of user cherief57
Australia
1 review
0 helpful votes
  • Send Message
February 12th, 2023
Verified purchase

Found it online, therefore very easy shopping from my armchair. I could also easily access the whole range, which allows for forward planning.
The range is imaginative for kids, affordable and simply adorable.
Thank s heaps.

Reason I chose this business:

The product was exactly what I had in mind.
As soon as I saw it, I had to have it.
My grandson will love it.
He's too young yet, but he'll grow into it.
Thank you

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Thumbnail of user sarahl2002
Australia
1 review
1 helpful vote
  • Send Message
January 9th, 2023
Verified purchase

Easy to use site, prompt reply to emails and quick delivery/courier of my item. Though it (twin pram) did fall apart twice in a week (due to cheap wheel bolts)and has needed to be repaired, I'm happy with the quality I received for the price I paid.

Reason I chose this business:

Liked the product I got and the price was ridiculously cheap.

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Thumbnail of user sharonm2779
Australia
1 review
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

Hi bought a Kitchen Island bench. This was my first purchase. I had no problems, and It was prompt, In delivery. So I have just made another order For a desk. And the prices appear to be very reasonable.

Regards

Sharon Mason

Reason I chose this business:

I just came by this website when looking for a kitchen Island bench. And upon looking I found all that I need In this product, at a good price.

Thumbnail of user angelac2476
Australia
1 review
0 helpful votes
  • Send Message
August 10th, 2023
Verified purchase

The Isla kitchen is so so cute. My 2 granddaughters just love making meals with play dough and Kinetic sand. The directions for construction were very good. The only problem was the pin prick sixes holes and cylindrical small parts to attach the rack in the oven section… I gave up and pushed in pins for cork boards instead. These could be included already in the place, which would have helped the time and effort.

Reason I chose this business:

You had the play kitchen I liked the most.

Thumbnail of user emmah725
Australia
1 review
1 helpful vote
  • Send Message
April 13th, 2023
Verified purchase

This item is very heavy and even though i included a request to bring the item to the front door of my apartment, stating that i would be home, they did not. I made plans to ensure i was home and my door bell was not even rung. Massive security issue and poor service. I paid a large amount in shipping costs and am disappointed! Item became wet in rain and damage is evident.

Reason I chose this business:

Won't again.

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Hi,
Sorry for the inconvenience.
We cannot ask the delivery driver to deliver to the specified location or go upstairs. If you need it, please contact the logistics company yourself.
If your items have any quality problems, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Thumbnail of user faris5
California
1 review
1 helpful vote
  • Send Message
May 17th, 2023
Verified purchase

My order coming fast but the toy kitchen has some dent on and the microwave frame was broken,
I got little make up table with pink colour, but the colour comes so different from the page I saw, and one of the leg of chair was broken.

Reason I chose this business:

Because has lots of thing to choose in good price, but now I’m not happy of my purchase.

Thumbnail of user anam895
Australia
1 review
2 helpful votes
  • Send Message
October 15th, 2022
Verified purchase

I was sold a coffee table with 3 very visible chips and scratches. It was disappointing that I wasn't able to call them, but managed to email them with a request for return and full refund. Several days passed before they responded offering to reduce the price. More than 3 weeks later they picked up the item and I am yet to receive the refund.

Reason I chose this business:

The coffee table size was perfect and didn't look that bad.

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Sorry for the bad shopping experience for you. We have already refunded you after we received your returned package.

Thumbnail of user ritamb3
Australia
1 review
1 helpful vote
  • Send Message
September 18th, 2023
Verified purchase

I order 4 Pieces Wicker Conversation Set with Cushion for Patio but package missing one box. Mailed them multiple time but didn't receive any response yet.

Tip for consumers:
If possible please tell them to contact .

Products used:
4 Pieces Wicker Conversation Set with Cushion for Patio. But item missing so not able to use. Don’t know what to do

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyl182
Nancy L. – Costway Rep

Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Thumbnail of user janei77
Australia
1 review
0 helpful votes
  • Send Message
March 25th, 2023
Verified purchase

It took about 10 days to get to us, went together easily and my father-in-law is thrilled with it... particularly the lovely blue colour. It works well so far - it was only assembled today!

Reason I chose this business:

I liked the design and price of this walker when I did my research for an indoor walker.

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Thumbnail of user samt780
Australia
1 review
0 helpful votes
  • Send Message
June 9th, 2023
Verified purchase

Costway sent me updates on shipping and delivery and also was prompt on responding to queries about any issues or if delivery failed. I did not get additionally charged either and staff were courteous and helpful.
Only issue I had was with the delivery company and difficulties handling receipt of items while at work specially due to the size and weight of products and being informed only on the day that it may arrive without a certain time or a proper tracker. However managed to speak to someone at the call centre who was helpful and got it redirected to my work place.
Overall good experience apart from usual issues to be aware of

Reason I chose this business:

It had the product I was looking for and at a reasonable rate with delivery

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From the business

Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.

Business History

Costway was established in 2015 after decades of unwavering commitment to the global furniture industry. We believe that being accessible and affordable is not enough for a furniture company. We understand that a home is more than just a physical space for living - it is a sanctuary that continually recharges people's emotional batteries with happiness, security, and love.

As a global furniture brand, Costway has connected with over a hundred million customers across more than 10 countries. Our focus on timely deliveries and efficient logistics results in greater customer satisfaction and competitive pricing. To this end, we have established over 20 overseas warehouses in 8 countries, including the United States, Canada, Germany, Australia, and Poland.

Company Representative

Thumbnail of user nancyl182
Nancy L.
Typically responds within 21 days

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3.6
1,236 reviews
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