Costway has a rating of 3.6 stars from 1,236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway most frequently mention fast delivery, good quality, and great product. Costway ranks 4th among Furniture sites.
It's very easy and most convenient room divider you can find, easy to assemble and store,most importantly it's very easy to move around any where you need a private space, we use it for our outdoor area and works perfectly.
When I contacted them about my aircon unit breaking down they told me to fix it myself and sent me two video links with instructions how to do it. Then they offered $150 refund and asked me to get a technician to look at it. (Techs cost $165 just to come). Be very careful. I will not buy from them again.
When I contacted them about my aircon unit breaking down they told me to fix it myself and sent me two video links with instructions how to do it. Then they offered $150 refund and asked me to get a technician to look at it. (Techs cost $165 just to come).
Be very careful. I will not buy from them again.
Tip for consumers:
A warranty repair should be 100% done by AUTHORISED technicians. NOT by the customer using video instructions sent by the retailer. Electrical items Must only be serviced and rep[aired by QUALIFIED ELECTRICIANS.
Products used:
Just the air conditioning unit
The Costway Kitchen is relative smaller than the images depicts once assembled.
Measurements are accurate, however the image of the child standing next to the kitchen is deceptive, the kitchen is half the size in reality, very well photo shopped.
Some of the pieces had scratches and damaged, the finish on the edges isn't great.
If I had been more aware of the actual size, I would never purchased this and I would not purchase it again.
Overall size and quality does not reflect value for money, very over priced at $150.00.
Products used:
Children's Pretend Play Kitchen Toy with Realistic Sounds and Lights
Dear customer,
We are very sorry to hear that you received a damaged product.
We greatly value every customer's shopping experience. Regarding the size issue you mentioned, our dimension pic provides accurate length for your reference. We will take your feedback into consideration and update the product images as soon as possible. Please send your order number to cs.au@costway.com so that we can solve the issue for you. We apologize for any inconvenience this may have caused and hope you will give us another chance to provide you with better service. Thank you for your understanding!
Kind regards
Costway inc.
It's very easy and most convenient room divider you can find, easy to assemble and store,most importantly it's very easy to move around any where you need a private space, we use it for our outdoor area and works perfectly.
Products used:
3 panel movable door divider
Thank you very much for your praise.
It's fantastic to hear that you are satisfied with our product. Your support means the world to us and motivates us to continue delivering high-quality products. Welcome back to our website again.
Kind regards
Costway inc.
I have bought a few items from this shop and I have been very happy with all of them. I love my Hamptons replica bookcase and console table. The price was awesome and quick delivery.
Thank you.
Products used:
Furniture
Thank you very much for your praise!
It's fantastic to hear that you are satisfied with our product.
Your support means the world to us and motivates us to continue delivering high-quality products.
Welcome back to our website again.
Kind regards
Costway inc.
This is going to be my second purchase on castway and I would really say that my online shopping experience have been fantastic. I would recommend costway for furniture shopping.
Products used:
Baby highchair
Thank you for choosing us and for the glowing 5-star rating.
We are dedicated to providing a seamless and memorable experience for all our customers, and we are delighted to know that we succeeded in doing so for you.
Kind regards
Costway inc.
I order the "Extending Writing Desk Console Table with 2 Drawers" and "Vanity Makeup Table with 6 Drawers for Bedroom". The website is easy to order and this is the first time order with your website and I also got 20AUD for discount, that's great. Hope my order will reach my place on time. Thank you
Thank you for choosing us and for the glowing 5-star rating.
We are dedicated to providing a seamless and memorable experience for all our customers,
And we are delighted to know that we succeeded in doing so for you.
If any questions, please feel free to reach out to us at cs.au@costway.com.
Kind regards
Costway inc.
The site was easy to use and had good options for what I was looking for and reasonable prices, good discounts and reward system
Products used:
Swing
Thank you for choosing Costway and for the glowing 5-star rating.
We are dedicated to providing a seamless and memorable experience for all our customers,
And we are delighted to know that we succeeded in doing so for you.
Kind regards
Costway inc.
Got this portable air conditioner quite some time ago. Just took it out of the box and used it 4 or 5 times. First the remote stopped. No problem. Now power button won't work. Remote won't work. Cannot turn machine on at all even though it has power. Found out company will not help without several email's continuing to ask for purchase details even though I said I cannot find them and simply want to buy a new remote. In the end I got a 'we do not sell replacement parts' no sorry, no kiss my $#*!, no offer to help.
DONT SPEND MONEY WITH THIS COMPANY. READ REVIEWS. I WISH I HAD OF 10 months ago.
Disgusted
Products used:
Portable aircon
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
When buys look at buying goods it would be nice if they considered if it would be useful or needed for people with disability and / or in the aging community
Hi,
Thank you very much for your praise and we will take your suggestion into account.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
I bought the treadmill in August 22, one month later it broke. After emailing back and forth for SIX months they sent me a new motor to replace on my own and an dodgy video with no sound to teach me how to replace the motor. I have asked repeatedly for a replacement but get ignored.
Products used:
Treadmill
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
The cabinets were really nice. I found them easy to assemble. Costway did contact to ensure I'd receive d my delivery, however, it was a bit of an inconvenience that the 2 packages were delivered on different days despite being shipped off at the same time. Other than that - easy transaction and happy overall.
Competitive price compared to other companies with the same type of cabinet.
Delivery one day earlier than schedule, fantastic. Treadmill is perfectly suitable for my purpose. Received prompt responses from customer services with all my enquiries. I'm a very happy Costway client. Thank you.
It has the product i want.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Very good walker, large and steady and excellent price. Customer service prompt and helpful with an inquiry about its dimensions. Only minor drawback was that the site kept flashing coupons at me then telling me they didn't apply to this purchase.
It was the brand of the walker I was buying.
Hi,
Thank you very much for your praise.
Please note that the $20 sign-up coupon can only be used when the product is over $200.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Coupons keep flashing up on the screen but don't apply to this purchase, which is disappointing, but otherwise so far so good. Very good price for the walker.
It was the brand of the walker I was buying.
User friendly website, reasonable price, good reviews, delivery in efficient time
However parts broken when arrived onsite and the make was missing holes to connect the furniture together. Seemed cheap make
Great reviews and from
Social media better quality than other sites
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Cot came quickly, took a while to decipher instructions but then was easy. I need to buy an additional mattress as the included base is way too thin to be comfortable but otherwise happy with product.
I just googled portable cuts and the reviews were good
Found it online, therefore very easy shopping from my armchair. I could also easily access the whole range, which allows for forward planning.
The range is imaginative for kids, affordable and simply adorable.
Thank s heaps.
The product was exactly what I had in mind.
As soon as I saw it, I had to have it.
My grandson will love it.
He's too young yet, but he'll grow into it.
Thank you
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Easy to use site, prompt reply to emails and quick delivery/courier of my item. Though it (twin pram) did fall apart twice in a week (due to cheap wheel bolts)and has needed to be repaired, I'm happy with the quality I received for the price I paid.
Liked the product I got and the price was ridiculously cheap.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Hi bought a Kitchen Island bench. This was my first purchase. I had no problems, and It was prompt, In delivery. So I have just made another order For a desk. And the prices appear to be very reasonable.
Regards
Sharon Mason
I just came by this website when looking for a kitchen Island bench. And upon looking I found all that I need In this product, at a good price.
The Isla kitchen is so so cute. My 2 granddaughters just love making meals with play dough and Kinetic sand. The directions for construction were very good. The only problem was the pin prick sixes holes and cylindrical small parts to attach the rack in the oven section… I gave up and pushed in pins for cork boards instead. These could be included already in the place, which would have helped the time and effort.
You had the play kitchen I liked the most.
This item is very heavy and even though i included a request to bring the item to the front door of my apartment, stating that i would be home, they did not. I made plans to ensure i was home and my door bell was not even rung. Massive security issue and poor service. I paid a large amount in shipping costs and am disappointed! Item became wet in rain and damage is evident.
Won't again.
Hi,
Sorry for the inconvenience.
We cannot ask the delivery driver to deliver to the specified location or go upstairs. If you need it, please contact the logistics company yourself.
If your items have any quality problems, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
My order coming fast but the toy kitchen has some dent on and the microwave frame was broken,
I got little make up table with pink colour, but the colour comes so different from the page I saw, and one of the leg of chair was broken.
Because has lots of thing to choose in good price, but now I’m not happy of my purchase.
I was sold a coffee table with 3 very visible chips and scratches. It was disappointing that I wasn't able to call them, but managed to email them with a request for return and full refund. Several days passed before they responded offering to reduce the price. More than 3 weeks later they picked up the item and I am yet to receive the refund.
The coffee table size was perfect and didn't look that bad.
Sorry for the bad shopping experience for you. We have already refunded you after we received your returned package.
I order 4 Pieces Wicker Conversation Set with Cushion for Patio but package missing one box. Mailed them multiple time but didn't receive any response yet.
Tip for consumers:
If possible please tell them to contact .
Products used:
4 Pieces Wicker Conversation Set with Cushion for Patio. But item missing so not able to use. Don’t know what to do
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
It took about 10 days to get to us, went together easily and my father-in-law is thrilled with it... particularly the lovely blue colour. It works well so far - it was only assembled today!
I liked the design and price of this walker when I did my research for an indoor walker.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Costway sent me updates on shipping and delivery and also was prompt on responding to queries about any issues or if delivery failed. I did not get additionally charged either and staff were courteous and helpful.
Only issue I had was with the delivery company and difficulties handling receipt of items while at work specially due to the size and weight of products and being informed only on the day that it may arrive without a certain time or a proper tracker. However managed to speak to someone at the call centre who was helpful and got it redirected to my work place.
Overall good experience apart from usual issues to be aware of
It had the product I was looking for and at a reasonable rate with delivery
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
Costway was established in 2015 after decades of unwavering commitment to the global furniture industry. We believe that being accessible and affordable is not enough for a furniture company. We understand that a home is more than just a physical space for living - it is a sanctuary that continually recharges people's emotional batteries with happiness, security, and love.
As a global furniture brand, Costway has connected with over a hundred million customers across more than 10 countries. Our focus on timely deliveries and efficient logistics results in greater customer satisfaction and competitive pricing. To this end, we have established over 20 overseas warehouses in 8 countries, including the United States, Canada, Germany, Australia, and Poland.
Dear customer,
We sincerely apologize for the service experience that you found unsatisfactory in our store.
We take your feedback seriously and have taken immediate action by issuing a full refund. Thank you for giving us the opportunity to improve.
We look forward to serving you again with better quality service that meets your expectations.
Wishing you a pleasant day!
Kind regards
Costway inc.