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Auction.com

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Colorado
1 review
40 helpful votes
Follow Terrance P.
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Dear Auction.com
June 9, 2016

I spent much time reviewing their properties, and considered to buy multiple homes with over xxx, xxx cash. After reading about the shill bidding, poor customer service, and many other issues I am extremely hesitant to even place a bid. Most likely I will not be using your service, unless I see someone step in and address these complaints. As of now, there is not even one person defending your company, and tons of legitimate complaints from people who have used your service, and even a complaint from someone who worked for you. This is frustrating to see, especially after registering and spending much time on your site.

Date of experience: June 9, 2016
Michigan
2 reviews
30 helpful votes
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Amazingly poor experience that's now extending past 5 month.
No property, no refund, no support. After calling them today and talking to supervisor Jason who was in extreme rush and even can't talk straight, after I explained my situation and asked for the property or a refund he stated he doesn't know what I need.
Then of course a very quick bye and click... sad man and can't handle the job.

Date of experience: February 14, 2017
Kentucky
1 review
22 helpful votes
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SCAM?
September 12, 2016

I read all the reviews and only 1 good review in the bunch. I am starting to believe that this is really all about taking our 2500 deposit and making interest on it. I have bid several times and the next thing I know its up for bid again a week or so later. Why not just list it on MLS if this isn't so. Not happy with whats going on here. Sounds like a scam to me.

Date of experience: September 12, 2016
California
3 reviews
44 helpful votes
Follow Behr P.
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This company is very unscrupulous and anyone wanting a good deal on a house should not be tempted. Ever hear the saying "too good to be true"? Well, that's what auction.com is. The prices they show are fake you will never get a house for what they post. Bids get erased or "outbid" by their fake computer program, not by real bidders. They are also posting listings on Zillow but if I see the listing is associated w/ auction.com I run the other way. Scam artists, 100%. If you do business w/ them you will regret it.

Date of experience: August 4, 2015
New York
1 review
17 helpful votes
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Waste of time
October 25, 2016

Listed an auction at the county center that I was interested in. Was supposed to be at 10.30. There were two other auctions for different houses at that time there but not for this one. I came back home and checked online. At 12.00 pm the website still said that the auction was on at 10.30 am. Only the next day did the site say it was cancelled. Also, many of their 'online auctions' never go through as the reserve is not met and keep on popping up, but you do not know that if you follow up on their site- unlike ebay, they never show the end result the listing just disappears, only to appear later again as a new auction. Not serious

Date of experience: October 25, 2016
Oregon
1 review
4 helpful votes
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We bought a foreclosure home through Auction.com recently. The entire process went smoothly. Our transaction closed in 36 days. I was impressed with how professional our contact was with Auction.com, and also with the title company they chose.

Only advise is to be careful about what property you bid on, and decide beforehand what you are willing to pay. Some of the foreclosure banks may be easier to deal with than others. Auction.com doesn't own the homes; they are selling them on behalf of a bank or lender. Ours foreclosure was owned by Bank of America. Everything went smoothly, but took a little longer than buying a cash purchase from a private party.

Date of experience: September 27, 2016
Michigan
1 review
8 helpful votes
Follow JeJe J.
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WHAT A CROCK OF BS!
October 27, 2022

WHAT A SCAM! The site itself is legitimate as I found out from doing days of research, several calls directly to them and online chats; however, I also did tons of online research, calls to realtors, treasurers, and county clerks, etc. and driving to homes for auction, county clerks office, etc. My due diligence, and was ready for auction day! I then find out half of the information wasn't even correct on the listing; house was listed as a 2 bedroom, 750 sq. Ft. And built in 1952. When I spoke to the bank who got me in touch with the realtor, she said it's 1 bedroom, 608 sq. Ft. And built in 1942. Makes a HUGE difference in what I'm willing to bid, or pay! Finally, I am waiting until right before the auction ends, like 10 seconds before, and I place my bid, so, either I should be the winning bid, or, just beat out by someone who bid after me in that 10 seconds, right? Wrong! I could accept that if my bid was beaten and I didn't win, BUT, Auction.com decides to add 3 minutes onto the clock! At the last few seconds! In all the years I've been in auctions, this was a first! And the website itself will also bid against you to get the price up to the reserve. WHAT A SCAM! I'm done with these scammers taking advantage of me! See ya!

Date of experience: October 27, 2022
Pennsylvania
1 review
32 helpful votes
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I bid on a property and someone from auction. Com called to say the lender needed a little higher offer to make the deal work. I agreed to the increased amount and we filled out a contract. I was told i needed to be ready to close quickly. I have been in touch with the attorney office several times since then. It has been two months and now auction.com calls and says that they cannot get the power of attorney letter from the bank so that we can close. It seems like they would have had that document in hand before they held an auction. Extremely poor communication and also a poorly run company. You have been warned.

Date of experience: June 17, 2014
Tennessee
1 review
30 helpful votes
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False Advertisement
January 7, 2016

They advertised that an estimated opening bid on a home was $27,500. Several of us were prepared to go to $30,000 or $31,000, but they started the bid at $41,300. That was $13,800 more than advertised. We are going to see if there is anything legally we can do for the false advertisement or possible bank manipulation.

Date of experience: January 7, 2016
Illinois
1 review
7 helpful votes
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I only give this site one star because there is no option to give it zero. They talk about transparency because they tell you up front that they can rip you off by bidding on behalf of the seller to increase the bid price up to the reserve. Just because they tell you doesn't make it right. Somebody with a gun may tell me they are going to rob me but they still should go to jail. These people should go to jail! Beware of their accuracy of listings. I was looking at a house that was extremely damaged by a foreclosed owner. Nothing was mentioned in the description besides that it would be great for any buyer. I notified them of the inaccuracy but nothing showed up and bidding went on. Some state's attorney will have a field day with them one of these days!

Date of experience: November 7, 2013

Overview

Auction.com has a rating of 1.9 stars from 411 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Auction.com most frequently mention real estate, earnest money and customer service. Auction.com ranks 174th among Auction sites.

service
48
value
44
shipping
13
returns
18
quality
37