website thubmnail of Auction.com

Auction.com

How would you rate Auction.com?
grey star
grey star
grey star
grey star
grey star
Oregon
1 review
0 helpful votes
Follow Hailey Z.
Unfollow Hailey Z.
Send Message
Share Review
Report Review

Very helpful
July 28, 2019

The agent helped me discern what type of foreclosure the property being auctioned off was. He was very quick to respond to my inquiries.

Date of experience: July 25, 2019
Virginia
2 reviews
33 helpful votes
Follow Keryn A.
Unfollow Keryn A.
Send Message
Share Review
Report Review

I'm rating the buying experience, not the company (their agents were always helpful). STAY AWAY! I won a bid 10/4/14 and submitted the deposit and signed papers on time. I am still waiting to close. Nationstar Mortgage is the owner of the foreclosed house and their closer hasn't contacted me once to let me know what is taking so long. The settlement co. Just said they are waiting for title co.(Solutionstar) to send the lien certificate but I don't believe that story... I got the lien certificate in 5 business days. They e-mailed me a closing date extension form two times which I signed and I still did not close on the house on the proposed date. My money is tied up and I could of bought other properties by now. In the dark and very frustrated. I hope I get my money back if the bank tries to cancel the sale.

Update #1: I finally did the online settlement two months late. I had to go haggle the state and city sales and recording taxes and fees because they were too high. Got inside the house and there was major water damage, stolen HVAC unit, and stolen pipes throughout. Neighbors said the bank's assigned contractors looked suspicious.

Update #2: Unbelievable! I found out in a difficult way that the house is not in my name yet after two months. My electrician went to get a permit on the house and was told he couldn't. He was so annoyed for wasting his time and money. I went to the city permit office and found out why. I had to call the closing company back and ask why they hadn't submitted the settlement papers. Apparently the settlement papers were rejected by the recording office because the lien certificate had expired by the time it got there. No one had bothered to let me know and I don't think anyone from their office did anything about it. I had to call the office manager to complain and ask them to get the problem rectified ASAP. Four weeks later and I'm still waiting for the house to be recorded in my name. 3/3/14

Date of experience: November 25, 2014
New York
1 review
0 helpful votes
Follow Emil I.
Unfollow Emil I.
Send Message
Share Review
Report Review

Great service
July 3, 2019

Service was great helpful and prompt very good job, Tyler was great and answered all my questions to the best of his ability.

Date of experience: July 2, 2019
Nevada
1 review
27 helpful votes
Follow amit k.
Unfollow amit k.
Send Message
Share Review
Report Review

Its a scam
September 22, 2015

Auction.com is not an auction site, the owners are bidding up the price in contact with the sellers,

Date of experience: September 22, 2015
Texas
1 review
0 helpful votes
Follow David P.
Unfollow David P.
Send Message
Share Review
Report Review

GREAT help
June 17, 2019

Had a few questions and used live chat. Brenda H was extremely helpful and answered all my questions.

Date of experience: June 14, 2019
Idaho
1 review
0 helpful votes
Follow SHARON W.
Unfollow SHARON W.
Send Message
Share Review
Report Review

Nice people
July 19, 2019

Used online chat to obtain an answer to a question. I received a prompt, courteous, response. Thank you!

Date of experience: July 19, 2019
California
1 review
0 helpful votes
Follow ilyas D.
Unfollow ilyas D.
Send Message
Share Review
Report Review

Online help
September 16, 2019

I was helped by tyler, he answered all my questions, he was very patient. Thank you, great experience.

Date of experience: September 13, 2019
Texas
1 review
0 helpful votes
Follow Aziz K.
Unfollow Aziz K.
Send Message
Share Review
Report Review

Awesome
November 20, 2020

I liked to bid the auction. Very easy auction and very convenient, will be held next time I hope. Thanks you awesome.

Date of experience: November 20, 2020
Florida
1 review
5 helpful votes
Follow Lou M.
Unfollow Lou M.
Send Message
Share Review
Report Review

Un happy
July 9, 2020

Auction.com is the site to go for the refuse on real state. Misleading and deceiving. They bid on properties to raise prices and fool consumers.

Date of experience: July 9, 2020
diane n. Auction.com Rep
over a year old

Counter Bidding is a common practice used by all major auction houses. Auction.com will counter bid on behalf of the seller in order to move the price closer to the Reserve Price, or minimum price that a seller will accept. We stop placing counter bids once the reserve is met.

Minnesota
1 review
35 helpful votes
Follow Shyam G.
Unfollow Shyam G.
Send Message
Share Review
Report Review

Auction.com is a scam, I created a computer model and watched the auction.com auction's. I fall in their trap sever times. Every auction they keep as reserve price, they keep increasing the bid to make it seems like people are bidding, their agent keep calling all register bidder to ask if they are going to bid. They keep increasing the time and reducing the bid increment. They take it to 90-95%of reserve price hoping someone will bid. Now two scenario comes, if you get in their trap and win by bidding and second is, no one bids.
First scenario, they force you to deposit money in two hours... then start contacting all other interested party outside auction to see if some one pays more, if they found one, they reject your bid and if you increase more than other, they sell you otherwise you are out of luck.
In second case, they will contact you telling the reserve price, which is very close to auction winning bid and telling you that seller is expecting better bid. Hoping you will think, the price is good thinking its market value as there was a lot of bid and you can get the property just by paying little more (2 to 5%). If you are not willing to pay that, they will say deal fall apart, seller is motivated, what will you be willing to pay. It's just scam. Just watch few auction and compare with this, it's scam, stay away. You will burn yourself... they also contact your broker to find out how much you are willing to pay and what your broker suggested the property value to you. I have emailes from Asst. VIce PResident of auction.com to prove it all. I am thinking of filing a complain to attorney general to investigate this scam. If you all have similar experience please respond.

Date of experience: November 8, 2014
Georgia
1 review
2 helpful votes
Follow Tra P.
Unfollow Tra P.
Send Message
Share Review
Report Review

Not explain that much.
October 15, 2019

I asked them but they didn't explain to me. My first time bidding. If I know or understand how to bid and how can I win, I don't have to ask them.

Date of experience: October 15, 2019
diane n. Auction.com Rep
over a year old

Hi Tra, thank you for your review. We would be more than happy to assist you with your first time bidding on our site. Please call Customer Care at (800) 793-6107, and we would love to walk you through the process. Or you can visit our Help Center, which has tutorials, instructions, and a glossary.

Florida
1 review
0 helpful votes
Follow Joe L.
Unfollow Joe L.
Send Message
Share Review
Report Review

Quick Chat to answer a few questions
August 23, 2019

Was a surprisingly pleasant experience... short and sweet. My question was answered professionally and directly. Thank you

Date of experience: August 22, 2019
Kansas
1 review
0 helpful votes
Follow jamie K.
Unfollow jamie K.
Send Message
Share Review
Report Review

Good
June 26, 2019

I got my questions answered quickly and they were vary helpful! Brenda was the name of the person helping me and they were vary nice.

Date of experience: June 24, 2019
diane n. Auction.com Rep
over a year old

Thank you for your review, Jamie.

New York
1 review
23 helpful votes
Follow Donald M.
Unfollow Donald M.
Send Message
Share Review
Report Review

I have seen a few houses now, one I had a bid on, they are currently STILL on the "available" list. With all the negative comments I will NOT bid on a house they list.

Date of experience: January 28, 2018
Maryland
1 review
0 helpful votes
Follow Joyce E.
Unfollow Joyce E.
Send Message
Share Review
Report Review

Information on biding at the auction
July 17, 2019

I was please with the answers I received. I will be looking into placing bids on property with auction.com in the future.

Date of experience: July 16, 2019
California
1 review
1 helpful vote
Follow Perry H.
Unfollow Perry H.
Send Message
Share Review
Report Review

They state registration is at 9 am, Auction is at 10 am. The guards say they usually arrive at 11 am!
It's currently 10 am and no one is here!

Date of experience: June 24, 2020
GB
1 review
0 helpful votes
Follow koby Q.
Unfollow koby Q.
Send Message
Share Review
Report Review

Very helpful
August 7, 2019

I had all my questions knowledgeably answered. Would recommend this auction site and moving forward will find property through them.

Date of experience: August 7, 2019
Texas
1 review
14 helpful votes
Follow Mike j.
Unfollow Mike j.
Send Message
Share Review
Report Review

Scam
October 9, 2018

They have no intention (months at a time) of selling below their reserve. Which turns out to be more than the property is worth.

Date of experience: October 9, 2018
diane n. Auction.com Rep
over a year old

Thank you, Mike, for your review. We understand you have concerns with a properties Reserve Price, and we would like to clarify how this works. As per the Auction Participation Terms and as disclosed on each property display page, unless advertised differently, all properties in auction events have a minimum selling price established by the seller known as the reserve price. The starting bid is not the reserve price. If the reserve price is not met, the seller is under no obligation to sell the property however at their sole discretion may consider a bid below the reserve subject to their consideration and approval. Please let us know if you have any questions.

California
1 review
0 helpful votes
Follow Sara O.
Unfollow Sara O.
Send Message
Share Review
Report Review

Tyler K is always helpful!
August 28, 2019

Tyler K is always helpful! Very cordial and professional! I get better service from him than calling in!

Date of experience: August 27, 2019
New Jersey
1 review
5 helpful votes
Follow Jessica D.
Unfollow Jessica D.
Send Message
Share Review
Report Review

Horrible customer service
August 11, 2019

Terrible communication and customer service. This company makes transactions almost unbearable. Please try to get your act together.

Date of experience: August 8, 2019

Overview

Auction.com has a rating of 1.9 stars from 434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Auction.com most frequently mention real estate, earnest money and customer service. Auction.com ranks 174th among Auction sites.

service
48
value
44
shipping
13
returns
18
quality
37