The agent helped me discern what type of foreclosure the property being auctioned off was. He was very quick to respond to my inquiries.
I'm rating the buying experience, not the company (their agents were always helpful). STAY AWAY! I won a bid 10/4/14 and submitted the deposit and signed papers on time. I am still waiting to close. Nationstar Mortgage is the owner of the foreclosed house and their closer hasn't contacted me once to let me know what is taking so long. The settlement co. Just said they are waiting for title co.(Solutionstar) to send the lien certificate but I don't believe that story... I got the lien certificate in 5 business days. They e-mailed me a closing date extension form two times which I signed and I still did not close on the house on the proposed date. My money is tied up and I could of bought other properties by now. In the dark and very frustrated. I hope I get my money back if the bank tries to cancel the sale.
Update #1: I finally did the online settlement two months late. I had to go haggle the state and city sales and recording taxes and fees because they were too high. Got inside the house and there was major water damage, stolen HVAC unit, and stolen pipes throughout. Neighbors said the bank's assigned contractors looked suspicious.
Update #2: Unbelievable! I found out in a difficult way that the house is not in my name yet after two months. My electrician went to get a permit on the house and was told he couldn't. He was so annoyed for wasting his time and money. I went to the city permit office and found out why. I had to call the closing company back and ask why they hadn't submitted the settlement papers. Apparently the settlement papers were rejected by the recording office because the lien certificate had expired by the time it got there. No one had bothered to let me know and I don't think anyone from their office did anything about it. I had to call the office manager to complain and ask them to get the problem rectified ASAP. Four weeks later and I'm still waiting for the house to be recorded in my name. 3/3/14
Service was great helpful and prompt very good job, Tyler was great and answered all my questions to the best of his ability.
Auction.com is not an auction site, the owners are bidding up the price in contact with the sellers,
Had a few questions and used live chat. Brenda H was extremely helpful and answered all my questions.
Used online chat to obtain an answer to a question. I received a prompt, courteous, response. Thank you!
I was helped by tyler, he answered all my questions, he was very patient. Thank you, great experience.
Auction.com is a scam, I created a computer model and watched the auction.com auction's. I fall in their trap sever times. Every auction they keep as reserve price, they keep increasing the bid to make it seems like people are bidding, their agent keep calling all register bidder to ask if they are going to bid. They keep increasing the time and reducing the bid increment. They take it to 90-95%of reserve price hoping someone will bid. Now two scenario comes, if you get in their trap and win by bidding and second is, no one bids.
First scenario, they force you to deposit money in two hours... then start contacting all other interested party outside auction to see if some one pays more, if they found one, they reject your bid and if you increase more than other, they sell you otherwise you are out of luck.
In second case, they will contact you telling the reserve price, which is very close to auction winning bid and telling you that seller is expecting better bid. Hoping you will think, the price is good thinking its market value as there was a lot of bid and you can get the property just by paying little more (2 to 5%). If you are not willing to pay that, they will say deal fall apart, seller is motivated, what will you be willing to pay. It's just scam. Just watch few auction and compare with this, it's scam, stay away. You will burn yourself... they also contact your broker to find out how much you are willing to pay and what your broker suggested the property value to you. I have emailes from Asst. VIce PResident of auction.com to prove it all. I am thinking of filing a complain to attorney general to investigate this scam. If you all have similar experience please respond.
I asked them but they didn't explain to me. My first time bidding. If I know or understand how to bid and how can I win, I don't have to ask them.
Hi Tra, thank you for your review. We would be more than happy to assist you with your first time bidding on our site. Please call Customer Care at (800) 793-6107, and we would love to walk you through the process. Or you can visit our Help Center, which has tutorials, instructions, and a glossary.
Was a surprisingly pleasant experience... short and sweet. My question was answered professionally and directly. Thank you
I got my questions answered quickly and they were vary helpful! Brenda was the name of the person helping me and they were vary nice.
Thank you for your review, Jamie.
I have seen a few houses now, one I had a bid on, they are currently STILL on the "available" list. With all the negative comments I will NOT bid on a house they list.
I was please with the answers I received. I will be looking into placing bids on property with auction.com in the future.
They state registration is at 9 am, Auction is at 10 am. The guards say they usually arrive at 11 am!
It's currently 10 am and no one is here!
I had all my questions knowledgeably answered. Would recommend this auction site and moving forward will find property through them.
They have no intention (months at a time) of selling below their reserve. Which turns out to be more than the property is worth.
Thank you, Mike, for your review. We understand you have concerns with a properties Reserve Price, and we would like to clarify how this works. As per the Auction Participation Terms and as disclosed on each property display page, unless advertised differently, all properties in auction events have a minimum selling price established by the seller known as the reserve price. The starting bid is not the reserve price. If the reserve price is not met, the seller is under no obligation to sell the property however at their sole discretion may consider a bid below the reserve subject to their consideration and approval. Please let us know if you have any questions.
Tyler K is always helpful! Very cordial and professional! I get better service from him than calling in!
Terrible communication and customer service. This company makes transactions almost unbearable. Please try to get your act together.
Answer: I believe that the average potential buyer does not do their DUE diligence AHEAD of time. I first, read all the documents attached to the property I was interested in. Second, I drove by the property to check things out. Third, I went to the county recording office to see if there were any liens against them. Fourth, I ran the comps for the houses in the neighborhood and look at the rating for the schools within the district. Fifth, know what your limit is on what your final bid will be and do not bid over that amount just to win the auction. Other tips, try to get ahold of the agent that is representing the property and just ask them if they are willing to let you see the property inside, all they can say is no, right? I hope this helps. Wait, miscellaneous stuff, It is true, all auctions on this site are STRICKLY in favor of the seller... Negotiating is near to none.
Answer: The bank can and will bid against you to get a higher price (shilling). Read the web site. This practice is illegal everywhere else. But get the banks a higher price.
Answer: If you win the auction it is a binding contract. Contracts are to be E signed within like 2hrs I think. Most are sold as is. Due your homework before you buy! Mark
Answer: Have your real estate agent search title. If the property is occupied, you will have to get the people out yourself.
Answer: May we please have the property address you are inquiring about?
Answer: It means that the sale did not go though, there could be many reasons. And they are so opaque you will never find out what the reason was... maybe no financing, maybe spam bidding, maybe the seller backed out...
Auction.com has a rating of 1.9 stars from 434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Auction.com most frequently mention real estate, earnest money and customer service. Auction.com ranks 174th among Auction sites.
Counter Bidding is a common practice used by all major auction houses. Auction.com will counter bid on behalf of the seller in order to move the price closer to the Reserve Price, or minimum price that a seller will accept. We stop placing counter bids once the reserve is met.