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Auction.com

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Texas
1 review
4 helpful votes
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Time and money waster.
July 5, 2023

I bought a home In Jan 2016 through Auction.com it was a smooth transaction.
I have wasted almost a whole week traveling over a thousand miles and doing my due diligence on 5 different properties listed on Auction.com this past week, only to have them cancel the auction on the day it was scheduled. If their policy is that poor with the people they list for don't expect them to work for you. They work only for the seller you are just a pawn as a buyer.

Date of experience: July 5, 2023
California
3 reviews
12 helpful votes
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These occupied properties should be bid on with expectations that the interior is gutted to the studs, but auction.com will relist these auction multiple times bidding on their own properties and trying to get above retail for a trashed property?!

Date of experience: January 15, 2023
Pennsylvania
1 review
1 helpful vote
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What not to do
June 6, 2024

I took a bunch of things to Gehman Auctions on 564 North of Reading Pa. I sent them pictures of what I wanted to sell. They said they would take it. When I arrived with my stuff they wanted to pick through it to take what they wanted to sell. Do not waste your time going there.

Date of experience: June 6, 2024
Illinois
1 review
9 helpful votes
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Possible scam
April 21, 2023

The auction company gave me a strict time frame to send earnest money. I was fine with that and ready to send but the phone number and email to the title company was not correct. I called them and emailed multiple times a day with no reply, so I went online and found another number to call just to find out the company does not work for them. I am not sure what's up and why auctions.com would give me wrong information. I also kept calling auctions.com to tell them the problem with no action until they cancelled the sale saying I didn't meet the requirement to send the earnest money on time. Plus they suspended me from bidding for 8 days when the error was theirs. How frustrating.

Date of experience: April 21, 2023
Tennessee
1 review
4 helpful votes
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First Look is a scam
November 21, 2023

For those of you, like me, trying to buy a house, be aware of the First Look scam they use. First Look - for 30 days is supposed to allow regular people to buy and live in a house before investors are allowed. What they do is put a reserve price on the house so high nobody in their right mind would buy it. This allows the 30 days to pass so it can be auctioned again when investors can bid, allowing them to get more money.

Date of experience: November 21, 2023
Georgia
1 review
15 helpful votes
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Scammers
November 8, 2022

They sold a property to me. They said it was occupied by the owner or tenant. Was told all information will be made known once closed. Come to find out the place was illegal occupied by multiple unknown persons. The whole house was not in leave-able condition. It was a total scam. They bid against you to get the most out of you. Didn't mind that, but deceiving information. They need to be sued and out of business.

Date of experience: November 8, 2022
Maryland
2 reviews
6 helpful votes
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Kinda scam to me
September 20, 2023

I dont understand its online auction but why so called seller increases the bid without any interaction from other buyers. If reserve is not met, it should end the acution with higher bidder, instead seller keep on bidding and jacking the price up. Running the same property for 10 times in acution will not increase the value of the property or buyers point of view. Also the auction ending timer runs for 10 mins extra after the auction runs out. Thats absurd.

Date of experience: September 20, 2023
California
1 review
1 helpful vote
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If you place the opening bid, you will be immediately informed that isn't high enough. They tell you immediately the "Reserve Price" (the real opening bid) has not been met. If you read their rules - they do disclose they do this.
They tried doing this when handling foreclosures in Calif. The authorities cracked down on this scam like practice. They still do it in Calif. When handling bank owned properties. They will keep relisting properties if no one bids the real opening bids. I have bought a few Calif. Foreclosures they coducted but not wasted time with bank owned properties.

Date of experience: July 7, 2024
Texas
1 review
9 helpful votes
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I have had issues with auction.com not putting pictures on their website that are accurate in the description of their homes. They also over inflate the value of their homes. I was currently suspended because I did not sign a contract after winning a bid that I actually did not win but they dropped their bids and the reserve and then declared me the winner. I then decided I should verify the information on the website. Nothing was accurate. Because I didn't go thru with the deal I was retaliated against and suspended.

Date of experience: June 9, 2023
Massachusetts
1 review
17 helpful votes
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DONT WASTE YOUR TIME!
September 23, 2022

I won an action. I went over the reserve. 2 months after winning I finally get word that the seller rejected by winning bid because it was too low. I was told that the mortgage insurance company thought my bid was low. This property was on auction.com for a year and I was the first person to meet the reserve. What a waste of time.

Date of experience: September 23, 2022
Pennsylvania
1 review
1 helpful vote
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Very unprofessional team
December 5, 2023

I have very bad experience with this company they don't care about their customers specially if you are a buyer they treat you very unprofessional and rude team no respect at all any one out there trying to do business with companies I suggest to stay away you from this business will end up sorry what a bad experience I have with them if I have a power I shut down this scammer over night for sure!

Date of experience: December 5, 2023
Texas
1 review
2 helpful votes
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You like the deal.? Well you need to put some thought into it. Auction. Com is legit company, posting property for bank, owner, investor who can ALWAYS change their mind. Your job is to find property, if possible look at it and bid.Sign contact and follow the process and HOPE for the best. You need to know that sometimes your point of contact is man in Chicago and you are buying in Texas. Different law, marketing etc... Auction.com will answer EVERYTHING and discuss what they can see but AGAIN it's up to the bank to SAY last word. Please use it I did in 2007 and was THE BEST DEAL EVER.

Date of experience: October 31, 2022
Alabama
2 reviews
3 helpful votes
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We won our bid with Auction.com but it is not a user friendly platform. It is strictly buyer beware, and a lot of the information Is confusing.
I'm Sandra Brazelton, a 30 Year CEO, real estate broker, instructor, mortgage professional, and online real estate consultant.

As a subject matter expert with auction.com.
I work with a lot of investors, and I see a lot of the horror studies with auction.com.

I have attached the link in the description to the video on my YouTube channel that guides you through the site and helps you avoid some of the landmines that can wipe you out.

https://youtu.be/TWSwLsaduYE

You will not learn this from auction.com site.

In this new economy, thousands of foreclosures are online and we did not want to miss out or lose our hard earned money. You don't have to either. I welcome any comments or questions

https://youtu.be/TWSwLsaduYE

Date of experience: July 12, 2023
Connecticut
1 review
4 helpful votes
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I recently purchased a vacant bank foreclosure on Auction.com and got a very good deal and had a quick, easy and enjoyable experience from bidding to closing. If you do your research and know what to expect it's hassle free and actually is much easier than dealing with non responsive brokers or fussy sellers. Tips: Don't place proxy bids, the site will just bid it up to the reserve, as is disclosed. Don't fight the form contracts, yes they are silly one-sided but you are getting a good deal or otherwise move on. Supply all the required info immediately after you win. Yes you have to pay a 2500$ deposit to bid to keep the fakers out of the bidding. Got it back in a day. Do use a buyers broker as you are paying for the agents anyway and Most importantly do opt to use your own title
Company for the closing.

Date of experience: August 9, 2022
New Jersey
1 review
0 helpful votes
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I purchased from Gehman auctions on the Hibid platform, An antique Bible from the late 1800's. On the photo of the item when it was up for bid had no crack in the hinge of the front cover. When they shipped it whoever packed the bible must have handled it carelessly because when I received it, it was cracked along the hinge of th cover about 5 inches long, obviously effecting the value of the bible. I would not recommend purchasing any item of antiques from these people.

Date of experience: November 28, 2023
Maine
1 review
30 helpful votes
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I have bid on several homes over the years and never purchased a home even though on some I was high bidder in excess of the reserves. The latest auction is for a house that is already under contract from a previous auction. In other words it isn't even for sale. I arranged for a realtor to get me inside so as to increase bid but he can't as it is under contract. Yet they have you go through all the processes only to find that it can't be bought at any price. I'm an investor with 100+ deals done through many auctions but this one is a waste of time as the internal communication seems to be nonexistent.

Date of experience: May 6, 2020
diane n. Auction.com Rep
over a year old

We’re sorry to hear you didn’t have a great experience. The Reserve Price is disclosed in certain instances. It’s up to the sellers to decide whether to disclose the Reserve Price (or minimum amount that they will accept for a property). The sellers have the option of accepting an offer that is less than the Reserve Price, but once the Reserve Price is met, the sellers should be agreeable to sell the property. When the Reserve Price is disclosed, you can find it on the property webpage near the property photos. You can also search the site to find properties that disclose the Reserve Price.
We’d like to speak to you about improving our performance in the future. Please call our Customer Care team at 800-793-6107 Mon–Fri 7am-7pm CST, and let the rep know you’re responding to a feedback request from a supervisor. Or you can email us with your contact info at customerservice@auction.com.

Arizona
1 review
32 helpful votes
Follow V T.
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BEWARE SCAM! Worse transaction ever! Have my $2,500 to bid plus a $3,850 earnest deposit. I won and met reserve price signed a 65 page contract due back within 2 hours. Then they held everything for 7 days before cancelling transaction today!

Date of experience: September 1, 2016
Illinois
1 review
19 helpful votes
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They made my life!
August 5, 2014

A year after winning my house on here, I'm sitting here, so comfy, nicest house in town, dream home, and can't believe the horrible reviews and saying its a scam. I'm thankful for these people every single day. Bad reviews must just not have won or didn't get what they expected, which is not auction.com problem. These are foreclosed houses. Never in my dreams would I be able to afford this house, now can add another kid, so much room, if I had a lot of money I would buy so many off of here and fix them up if needed. **************% NOT A SCAM in any way shape or form! Would do it again in a heartbeat!

Date of experience: August 5, 2014
Ohio
1 review
2 helpful votes
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I went into contract on a property at the beginning of December 2020. It is February 17,2021 and we still haven't closed. This is a cash deal. It should be easy. I was just told that the closing has been pushed to March 15,2021 because the seller (the bank) needs to sign an addendum. Since when does a signature delay closing one month. And what bank doesn't want a fast closing? I am lucky if I can get someone on the phone. And the person that takes the car never has the answer to any of my questions. They have been holding my deposit for three months and providing no information. Unprofessional and unethical. Beware and do your homework.

Date of experience: February 18, 2021
diane n. Auction.com Rep
over a year old

We’re sorry to hear you didn’t have a great experience. We’d like to speak to you about improving our performance. Please call our Customer Care team at 800-793-6107 Mon–Fri 7am-7pm CST, Or email us with your contact info at customerservice@auction.com

Pennsylvania
1 review
18 helpful votes
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A Nightmare
November 21, 2016

My home was placed on this site Auction.com from previous Lender Nationstar and my loan investor Freddie Mac. None cared! I complained to everyone even court system and today my home is owned by someone else and we are being harassed 5 days a week with numerous people knocking. If it's happened to you please make arrangements it's a stressful headache

Date of experience: November 21, 2016

Overview

Auction.com has a rating of 1.9 stars from 434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Auction.com most frequently mention real estate, earnest money and customer service. Auction.com ranks 174th among Auction sites.

service
48
value
44
shipping
13
returns
18
quality
37