website thubmnail of Auction.com

Auction.com

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Washington
2 reviews
60 helpful votes
Follow GREG R.
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Some of these reviews are hilarious. My favorite is how auction.com apparently makes a lot of money off the deposit... i know for a fact they have never once charged my credit card the $2500 fee. They put a pending $2500 charge on my Amex, but it never goes through. So there is NO way for them to have money in their account making interest. They do this to make sure the people bidding actually have money and are serious about bidding, not because they make magical interest from non-existing charged. Like who really believes those dumb posts?

I have purchased 5 properties via auction.com this year already. Some thoughts:

1 - YES, they use fake automatic bidding they call "Counter Bid". Hell, they literally state the fact on auctions. So why would anyone be shocked at this? If you are posting a review saying its shady, maybe look in the mirror and realize, you are not intelligent enough to read and should stay off the internet.

2 - Auction.com is a middle man. They are not bank, title holder, escrow company or anything else. They provide a marketplace to buy foreclosed homes from banks, nothing else. Banks suck. Banks are slow. Banks don't care about your timeline, they care about their internal process. If you want to deal with houses owned by people and have a more smooth process, check you local MLS and work with an agent. Buying from banks SUCKSSSS, but there is so much more upside if you are willing to do the work.

3 - Auction.com does not force you to bid. Figure out what you think the value of the house is, and don't bid above it. The reviews that say the reserve is too high, well again, the banks are dumb and slow. The house will not sell and it will just continue to be listed and relisted until they find a dumb buyer or they lower their reserve. This is NOT auction.com's fault. They do not own the house.

I only gave a 4 star because I am sure auction.com can do a better job communicating during the process, as needed. They also could do a better job providing access to homes if unoccupied. And finally, they will call you and try and engage with you to encourage bidding. I dont need this call. I respond the same way every time, I will bid what I think its worth and if the bank has a reserve higher than that, they should either a) hope for a stupid uniformed buyer to come along or b) expect to not sell the property and continue to have holding costs until they wise up and lower their reserve.

Good luck house hunting!

Date of experience: April 6, 2017
Arizona
1 review
15 helpful votes
Follow Angela G.
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AWFUL
September 9, 2016

They have false information on their site, and their live chat employees are Rude.

Date of experience: September 9, 2016
New York
1 review
0 helpful votes
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Real Estate Salesperson
October 17, 2019

Was on with support via chat and they solved issue right away. Excellent support.

Date of experience: October 14, 2019
New York
2 reviews
0 helpful votes
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Quick Questions
February 14, 2020

I had very good experience with Tyler. He was very responsive to my questions.

Date of experience: February 11, 2020
New York
1 review
0 helpful votes
Follow William O.
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Where can I find name of Referee
November 11, 2019

Just ok. Mary ask me to call foreclosure team to find out.

Date of experience: November 8, 2019
Georgia
1 review
21 helpful votes
Follow Megan K.
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If you buy from auction.com, you are dealing with devil! Stay away! They are corrupt

Date of experience: March 11, 2015
Florida
1 review
7 helpful votes
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Wright auction house are dishonest, disreputable and sells paintings in poor condition.

Date of experience: November 14, 2014
Florida
1 review
12 helpful votes
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Short sale department, No response, its wasting time and money

Date of experience: May 7, 2014
Alabama
1 review
0 helpful votes
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Live Chat help
September 27, 2019

Live chat was very helpful resolving a minor issue with post winning questions.

Date of experience: September 27, 2019
Utah
1 review
0 helpful votes
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Very nice gentleman
January 3, 2020

He had the answers, was pleasant and helpful to work with.

Date of experience: December 31, 2019

Overview

Auction.com has a rating of 1.9 stars from 411 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Auction.com most frequently mention real estate, earnest money and customer service. Auction.com ranks 174th among Auction sites.

service
48
value
44
shipping
13
returns
18
quality
37