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AuctionZipReviews 128

1.3

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AuctionZip Reviews Summary

The company faces significant challenges regarding its reputation and customer service, with numerous reviews highlighting issues such as poor communication, unresponsive support, and reliability concerns with auction houses. Customers frequently report delays in shipping, unfulfilled orders, and high buyer premiums that contribute to dissatisfaction. While some positive feedback acknowledges the quality of items received, the overall sentiment leans towards frustration, particularly regarding the recent changes to the website's functionality and navigation. There is a clear demand for improved customer support and a more user-friendly experience to restore trust and satisfaction among users.

This summary is generated by AI, based on text from customer reviews

service
13
value
11
shipping
6
returns
7
quality
11

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Blacklisted
October 10, 2024

After reading all the reviews wish had done earlier Am blocked from using any auctioneers on here even the ons i had been using before all because of my score in there which i have gained mostly because i chose to live in Australia and over 95 percent of the bad scores were for auctioneers not shipping to here I thought had done the right thing by using a freight forwarding conpany over there and emiled that happeing to them evenspoke and lft messages to them same answr always nothing they can do no wonder their ranking is so low even auctioneer companies i have had no problems with before are not allowed to deal with me anymore

Date of experience: October 10, 2024
Missouri
1 review
0 helpful votes
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KDC and Auction Zip
April 10, 2024

Key Date Coins operates on Auction Zip, KDC does not ship purchases in a timely manner or not at all, they also do not give refunds even when they state they will. Auction Zip does not hold their venders to any credibility and will not help you get your purchases from their vendors or refunds. Proving they do not care about their own customers. Do not buy from this site.

Date of experience: April 10, 2024
Virginia
1 review
0 helpful votes
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New site
November 23, 2023

New site sucks. Can't find stuff. Calender gone. Go back to original site. Much more useful to find items. Need calendar

Date of experience: November 23, 2023
Rhode Island
1 review
1 helpful vote
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I use to do really well looking for stuff on auctionzip, now more and more auctioneers list on liveauctioneer.com. Auctionzip use to be the place to go but instead of improving their site they made some, actually only, bad changes. What bothers me is the fact that they prevent the auctionzip banner on top from scrolling out of sight and force you to have it block your view to see what you want to look at. Other stupid ideas are the useless i on allowing you to like and store pictures, the fact that auctionzip lets auctioneers post the same auctions with a starting day/time even so the auction only starts days later. I drove on e to an auction in New Hampshire to find out that the auction was going to be three days later. What really bothers me that the take functionality away from users, the scrolling feature, forcing you to look at advertising. The way auctionzip is trying to force you to look at advertising is appalling….
I make it a point not to buy through auctionzip.com anylonger. I go to liveauctioneer.com to bid and buy as auctionzip does not deserve my business any-longer.
It will only be a matter of time and they will go bankrupt or disappear and I can't wait…

Date of experience: November 15, 2023
North Carolina
1 review
0 helpful votes
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I am absolutely livid and frustrated with AuctionZip(Invaluable) and Vogt Auctions. I placed a bid on AuctionZip (Invaluable) which is one of the online platforms Vogt uses for their auctions. I was approved and placed a bid on an item over a week and a half prior to the auction. During the auction, my bid was passed over and unable to bid live via AuctionZip. I had the high/winning bid by $150 compared to the person who ended up winning the auction using LiveAuctioneers as their platform. I confirmed this with the live feed of the auction on YouTube, as well as talking directly to the owners of Vogt. If a platform is deemed to not work, why are they using this platform? I have been looking for this very specific item that came up for auction for more than 4 years and was willing to pay good money for it. I rightfully should have won but neither Vogt or AuctionZip (Invaluable) can or will do anything for me. I am left out to dry for something I should have rightfully won. I sold items that I can no longer get back to ensure I had the money for this specific lot. I passed over other lots in the auction to ensure I was able to keep bidding on the specific lot. I am furious with Vogt and AuctionZip (Invaluable) for this injustice. I have screenshots and video proving that I was the high bidder and should have won. But the owner of Vogt said there's nothing he can do for me. It's safe to say they have lost my business. I understand that this is not all Vogt's fault, as AuctionZip was the main point of failure, but the fact that they use this platform will continue to use it is absolutely wrong. I have witnessed many auction houses stop live bidding to ensure their online platforms are synched and working correctly, however this was clearly not done with Vogt. An absolute embarrassment of an auction house!

Date of experience: October 23, 2023
West Virginia
1 review
0 helpful votes
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Beware of shipping cost.
October 10, 2023

Beware when buying off of these auction sites. The buyers premiums are high, but they are listed. Shipping charges is where you will get ripped off. Dixon auctions charged me over 90 dollars to ship a 5lb item
Update: package arrived 4 days after the last post. Item was very nice

Date of experience: October 10, 2023
New York
2 reviews
2 helpful votes
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Horrible customer service at addressing no solicitation request of customer. I unsubscribed from their emails over a year ago yet they continue to bombard me with emails about registering for auctions

Date of experience: July 24, 2022
Alabama
1 review
0 helpful votes
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This company is taking my money and it's been over a month and I have not shipped anything and don't plan on it. They're committing wire fraud and mail fraud and she's selling items today sad pathetic I will not use auction zip ever again They DONOT qualify their people a bunch of criminals

Date of experience: July 23, 2022
Iowa
1 review
1 helpful vote
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I called asking questions about an upcoming auction auctionzip was holding where there is no probated will and is currently being contested. The man on the phone snapped stating he was paid to do a job and didnt care about the family affairs. He's in it for the paycheck at the end and then hung up on me. I would not recommend this company to anyone. They lack compassion and basic human decency.

Date of experience: June 16, 2022
Texas
1 review
1 helpful vote
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This site allows scam. Set the sense of urgency to pay for your item, threatening to ban you from other auctions. They send Docusign contract to look legit. Answers the phone and emails until you pay Using only Wire transfer. No credit card or anything else. This way you cannot block the funds after you find out you got robbed. I won a stolen car, picked it up in an empty church parking lot, by a corn field, promising the title would be in the glove box, mailed, or at the office. A person met me with the key. I went to pick it up at the office and no one was available. Emails returned stating couldn't go thru, bogus tracking on USPS return address. Now their website domain name is no longer valid. Good idea for people to scam others.

+1
Date of experience: May 19, 2022
Georgia
1 review
1 helpful vote
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I won an item from Weatherham Estate Treasures using Auctionzip. I have been waiting for the item to arrive and have tried to contact the auction house many times to include phone calls, leaving messages, and via email. Finally out of desperation I contacted the customer service at Auctionzip and they said that they had talked to the auction house and it was getting fixed. Still no contact from Weatherhams, they took my money in a hurry. Auctionzip apparently has no way to enforce rules for a business using their website. I will no longer use this site and warn others to stay away.

Date of experience: May 22, 2021
Louisiana
2 reviews
3 helpful votes
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After being approved to bid in an auction I did just that, bidding on a valuable piece of artwork. I lost out because Invaluable, an AuctionZip site, says my bid was "submitted, not accepted." After multiple days of trying I have yet to receive any explanation from Invaluable as to how or why that might be the case. Never using Invaluable again.

Date of experience: April 12, 2021
Illinois
1 review
0 helpful votes
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Today I was looking at an autographed baseball by Dizzy Dean. The COA was from K Gold Collectibles. So I searched the Internet for K Gold Collectibles and found nothing. Maybe there is something out there, that I didn't find, but a legit COA company like Steiner Sports would come up with all kinds of hits. I have found and bought some cool baseball items that were not autographed from Auction Zips and will continue to use them for that, but I caution anyone from buying an autographed item from this Auction site and they don't see to check out the validity of the COA's. If I am wrong, Auction Zips needs to inform me that they validate all COA's.

Date of experience: March 18, 2021
Indiana
1 review
0 helpful votes
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I wish I could give no stars. I accidently bid on a ring during my first online auction and tried unsuccessfully to resend my bid (touch screen computer). I called leaving messages and sent several emails to the company for help. A representative emailed me and said there was a 20% restocking fee. Ten minutes later I received an invoice with charges for 2 of the same ring. I sent an email questioning why I was being charged for 2 rings and asked how that was possible. I decided to purchase one of the rings since it was my mistake and sent an email to that effect. I felt lucky that the second ring was being removed from the invoice. I paid for the ring on 1-7-2021 and had not been sent any emails about when the ring was being delivered until 1-18-2021. At that time, I received an email with a FedEx tracking number which I checked on daily. The FedEx website said the label had been created but the package hadn't been sent from the company. I sent a couple emails to the representative with a copy of the FedEx website tracking page showing they had not received the package. Still no response until I asked for the ring or my money back yesterday. Then of course got an instance response fill with spelling errors as if it had been hastily written because I was angry. I waited all day and continued to check the FedEx website to see if the package was on site to be delivered. Finally gave up after 5PM and sent and email to the company representative demanding my money back. I then called my credit card company to file a dispute. I got a text late last evening from FedEx that the ring would arrive in 3 days even though I stated in an email to the representative I didn't want it earlier that evening. I have lost all trust in this company and don't want their merchandise.

Date of experience: February 6, 2021
Arizona
3 reviews
1 helpful vote
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I put in a bid BEFORE the auction and a bid from the floor 8 hours later for the SAME amount as my high bid was awarded the item. I questioned them on this and they told me it is up to the auction house which bid is awarded the lot regardless of who submitted the first bid. HUH? That is not an auction, it is a lottery.

Date of experience: December 21, 2020
New York
2 reviews
0 helpful votes
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Cannot get in
November 29, 2020

Every time i TRY and look at an auction now it gives me the recaptcha or what ever it is and I try and try to solve it and being that they use mthe most blurry photos most times I cannot tell if the item they want me to click on is actually in the photo or not I just cannot get in to even LOOK at any of the auctions. I cannot be the only one with this issue. So for those who want to consign items think of those who cannot see the auction and the bids may either be very low or none at all! Do you want that for items you want to sell? Bidders who cannot see the items for sale? And those of us who are looking for items go other places.

Date of experience: November 29, 2020
Minnesota
1 review
0 helpful votes
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TERRIBLE
October 23, 2020

A few years ago auctionzip was a 5-star website, now it is junk. 1 star is too much. Can't navigate and see ads you want without being constantly being bombarded with ads completely not interested in. TERRBLE, TERRIBLE, TERRIBLE

Date of experience: October 23, 2020
Texas
1 review
0 helpful votes
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New website sucks
October 19, 2020

Why would you change something that was easy to use and made you successful? Whoever the corporate idiot was that made this stupid decision should be fired. Can you recommend another auction website that is useful?

Date of experience: October 19, 2020
Delaware
1 review
0 helpful votes
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Back to beginning
September 29, 2020

Please no more changes. I cannot find the calendar. Your original format was easy, now its a mess. Get rid of the genius who keeps changing things. This is the second time, very confusing. Zeke

Date of experience: September 29, 2020
Ohio
1 review
0 helpful votes
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Bull$#*!
September 28, 2020

I will not be using this site anymore and I am sure I am not the only one you guys are idiots you had a good site and ruined it

Date of experience: September 28, 2020