Auto-BodyParts

I ordered a bumper cover for a 2003 Mercedes ML350. It arrived on time and in the correct color. The pain job was ok, however, they bubble wrapped the part too early, so there are some imprints on the lower side. Otherwise it would be 5 stars. Any time again guys, great job!

I just placed an order with http://autobodypartsdeals.com/ and it turns out that auto-bodyparts.com are the same site. I can't rate the site yet because they have yet to fail to to live up to anything. I was curious that I did not receive a confirming email after the deal. I waited but before I could call the site they called me asking for the security code on the back of the card. They said their website has not been taking the codes and they have to confirm by phone. I provided. The searched for scams related to auto body parts online and found these posts. Man I am so hoping these posts are the exception for the company an not the rule...

I ordered a pre painted front fender flare for my 2022 Chevy Silverado on the invoice I included the factory paint code on the original order invoice and they still sent the wrong color! They will not respond to my emails when I call they will not call me back they just tell me they will and never do! They leave me on hold for 30 minutes at a time they then told me to take a picture of the part on the truck so they can see the paint difference so I did and they told me that there was nothing they could do because I installed it which I didn't no hardware was used to mount the piece I was just doing what they told me to do a total waste of $500 dollars they are straight up scammers I will be leaving bad reviews on google and yelp as well!

I made the mistake of ordering parts from this outfit before checking on their reviews and with the BBB. BIG mistake on my part! They promise to send out parts within 10 days, doesn't happen, let alone a painted body part. BUYER BEWARE should be the name of this company. Don't make the same mistake I did.

DO NOT USE THIS COMPANY! It was and still is the worst company I have ever dealt with. I ordered a bumper and had it painted. Long story short it was painted the wrong color called them they said to send pics of the bumper along side the car so I did. Never heard anything. I have been calling and emailing and I am never answered via email and always hing up on or put on hold when calling the number. For the last two days we have been put on hold for over 2 hours and 30 minutes and they say they will get right back to us and we are hung up on. I am sitting on hold as I type this. My call was answered, I was put on hold, a gentleman came on and I spoke to him about my difficulties the amount of times I have been on hold and hung up on etc... he puts me on hold and here I sit... no answer or response but they have not hung up on me. I have been on this phone call now for 21 minutes and 13 seconds. That is all I can say DO NOT USE THIS COMPANY!

I can't agree more with the other less than positive reviews: I Ordered a part and offered to pay by electronic payment which these days is as good as cash, (I did not want to use a credit card) - they could not do it. I reluctantly gave credit card info over the phone and was assured the order would be shipped in 10-15 business days (ordered a painted part). After 10 days - gave them a call to check, after being put on hold (every time) for an average of 5 - 10 minutes, was told they never got credit card info - so never began processing the order. The call ended with the customer service rep, hanging up - very nice. I tried again. > Hold. Hang up, > Hold hang up,, I Thought maybe - technical issues? Finally got through on a call a few days later (four weeks from placing original order) after 18 minutes on hold... the response was. "oh. The order was... cancelled ''' my reply back was.'Oh really, I never received a cancellation notice - can you please tell me who cancelled the order.?" their reply was, (with fumbling of paper in the background). "let me check..." moments later the line went dead - they hung up.

Unbelievable!

Purchased painted bumper cover with delivery promised 10-15 days. Got automatic reply the order was submitted and 17 days later no delivery or response to repeated requests for order status.

Horrible, terrible experience do not recommend to any1 ordered part 3 weeks, 15 business days later no info no tracking order. Was lied to on day 15 partt was drying, was told to contact manager after weekend day 16 bisness day, part was not painted and received extremely rude customer service from MANAGER threatening to cancel order! Was also hung up on and on hold for 15 min So I canceled it then and there, day after still no refund into accnt, out $267.00

auto-bodyparts.com is a ripoff! I ordred a mirror and it took them 2 months to get it to me! I had already given up and bought another one. They were very rude on the phone and hung up on me several times. Not only that, i believe they gave my account info out to another scam company that hacked my checking account. I DO NOT RECOMMEND AUTO-BODYPARTS.COM

I ordered a front bumper cover for my HHR IN April 2016.
By June 21ST the paint was peeling.
I called them the next day and she said she would call back.
I called again today June 27rh, they were rude and wanted to send me a replacement, I told them I just want my money back. He told me to bring the part back and they would refund me. I said I would ship it back but they would need to pay for return shipping since I was 1 1/2 hours away and it was not my fault they did a crappy job. They refused to pay for return shipping. So I said I would call my credit card company to file a dispute. He replied if you do that I can't help you further. THIS PLACE IS A RIP OFF, STAY AWAY!. I wish I would have read the reviews first.

DON, T DO BUSINESS WITH THEM
Ordered part, they charged my card, said would receive tracking number, did not!
Did not receive part, tried to call them, unable to contact them, tried email through there site many times, no response! After a month of part, I called credit card to report fraud, found they recently credited my card account.

I ordered a painted fender. The price was very clear on the website. I received a confirmation email clearly showing what I ordered and the price I expected. I should expect an email when the item shipped. That was Febuary 12,2016. Three weeks later I called them they said they did not have the part in stock. It would ship when they did. April 7,2016 I still do not have my part. I contacted them asked if they had the part in stock, yes I was told. I asked if they were going to ship it to me for the price I ordered it, because now it was $80.00 more. No they said it would actually be $303.00 not the $130.00 I ordered it for because there was a mistake on the website. I told them but even when I place a new order it is still only $175.00, where is the $303.00 coming from. There must be a mistake on the website they said. As a customer I told them my order should have been placed on back order then shipped when it came in for the price I was quoted and confirmed my email. They very rudely told me they don't work like that. I was yelled at, called a stupid woman, told to get a job, told I have to much time on my hands. Told he was saving our conversation to prove I threatened to write a bad review. I advise anyone to steer clear of this company. Extremely unprofessional, disrespectful, and they certainly do not deserve our hard earned money. It is my assumption that they realized that they made a mistake on the price and they did not want to stand behind their confirmation. However they still do not have correct pricing on their website, at least according to them. Be aware it seems they are not honest.

This site took my order and my visa number and I never recieved anything from them. I have contacted the Visa fraud dept. I am out $491.57! Miss Leanne is a guy!

IF you get the correct part, it will probably be Ok
IF they mess up your order..., YOU'RE on your own! Good Luck trying to get any response and when you do, THEY WILL FIGHT YOU AND BLAME YOU FOR THEIR NISTAKE!

I have been waiting for a month on my car part never got a call never got an email only when I emailed them it's not dry two day I give them a week same thing it's not dry two days I cancel order never got a confirmation order was canceled nothing so I call again they say oh yes your order was canceled I say Where's my money it will be 5 to 10 business days when was y'all going to tell me that or let me know the cancellation went through very unprofessional I wouldn't recommend them to no one

Dont order from here the call center is run by one person that doesnt speak good english or communicate properly. Complicated to understand. Bad attitude very

I made the mistake of going against all the bad reviews of to not order from this company I placed my order for a hood and payed $150 for shipping on 04-06-19 I called 2 days later because I didn't get any confirmation and the guy I talked to was so rude and he told me my order would be shipped that Friday 4-12-19 still no confirmation email or shipping info so I called again 4-17-19 and again got a rude lady and she was being a smart $#*! saying order take up to 10 business days to process and she told me it would ship that week so later on that day I got a email saying that I need to call before they could process my order so I called this morning and again another rude lady she told me that the company that usually deliver stopped delivering oversized items in my area and that they would have to send it freight and I would have to pay another $170 on top of the 150 shipping I already paid so a total of $320 for shipping i was pissed I've been waiting for this hood for the longest and now

Horrible experience dealing with the website. First I ordered my parts and never recieved an email confirmation. I called back and they sent the email. A little scary. Next the claimed they need 2-3 days to ship items. It has been 6 days and my order has not shipped. I called on the fourth day and was assured it would ship that day, that never happened. I called the following day and was put on hold for 40 minutes. They gave me a fedex tracking number that doesnt exist which means it was never shipped. I called the following day and they gave me a ficticous story of how the packaged was returned by fedex because it was oversized and that was why i had not received my package. The blammed the problem on fedex when all the ultimate responsibilty fall on the site. The only resolve i got was that the package was going to be sent via greyhound and i would have to wait another four days and drive a half hout out of my way to the nearest station to pick it up. I asked for them to pay the shipping what ever the cost since that was what the advertised on the site: packages ship free to your doorstep in 5-10 business days. This was not the reality and could not be farther from the truth. In the end it took 14 days and a one hour round trip drive to the greyhound station. THe customer support lady Leanne was incredibly unhelpfull and rude on the phone. Stay away from this website!

This company is awful! I ordered a bumper skin after my wife slid off of the road. I filled out the online order form and it showed shipping for around $18. I was planning to pick it up at their site originally, but the shipping was very reasonable. There was a 5% discount if paid by check. I was in no big hurry for the part since the car still ran fine. I sent a check for the amount indicated on order form. I waited a couple of weeks and didn't hear anything so I contacted them via live chat. They said that I didn't pay enough for shipping and they would not process the order. They said that they emailed me about this, but I checked again and never received anything from them. They asked me what I wanted them to do with my check. I decided to make a trip to the Chicago area and pick it up on Good Friday. I contacted them with my intentions. I also called to confirm this and be sure that they would be open that afternoon. The man said the order was being taken care of, there was just enough time to get the check cleared, get the part and get it painted, and he personally would be there.
I got to their unmarked building on that Friday afternoon. The man that I had spoken to was not there, just one poor fellow in the office who had no clue what was going on. He checked and said they did not have the part and would have the man that I talked to call me Monday. He said that the bumper was coded in as a bracket and that was why the shipping was so far off.
I waited two days for the return call and never heard anything. I contacted them via live chat and they got very rude like it was my fault that they didn't process my order two separate times. They said that the check was returned after the first issue, but I still haven't received it. I told them that I drove almost 250 miles each way to pick it up. Their response was that they were sure that I was in Chicago for other business as well, not just to pick my bumper up. Like that is a reason to not fulfill their end of a business order.
I filed a complaint with the BBB and they are ignoring them too.
They are the worst company that I have ever dealt with! AVOID THEM., SAVE THE HASSLE THERE ARE PLENTY OF GOOD PAINTED CAR PARTS COMPANIES OUT THERE

Service sucks, not customer service after several e mails and phone calls they never answer MY ADVICE IS TO STAY AWAY FROM THIS COMPANY