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Autohance has a rating of 3.5 stars from 2,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Autohance most frequently mention customer service, best price, and free shipping. Autohance ranks 12th among Auto Parts sites.
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I ordered a set of EBC brake pads. Their prices were the best. I was in no rush as I was buying them for future maintenance. I think it took three weeks to get the order. The delivery time was a little extended, would have been happier if I received some kind of notice that the order was progressing. I called two weeks after the order was placed and the customer support was great. Let me know the order would be shipped by early the next week. It came as promised.
UPDATE: After extensive phone calls and emails with John, the intake still has not arrived. A label for my delivery was not created until 9/13 at 3:03pm. Mind you, I was personally contacted and assured that the intake would be delivered on 9/10. A partial refund was given and I was promised a full refund if not delivered by 9/12 at the latest. The second refund has not been placed and I'm no longer hearing back from them on email or phone. I will be taking legal action if matters are not resolved by the end of today 9/15 Scammers. I paid for a K&N air intake on 08/29 and was told the item would arrive in 2-5 business days. The email stated that I would receive a notification when the item was shipped. Almost a week went by with no update to the shipping, so I reached out to their customer service email team on 09/03. They responded to let me know that the order would be shipped out on 09/06 and be delivered by 09/10. There was never a notification that it was shipped and 09/10 came and went with no delivery. The email team has stopped responding to my messages and I have opened a claim with my credit card company to have the money refunded. DO NOT BUY FROM AUTOHANCE!
The process was easy to order what I needed, along with excellent customer service, I would differently recommend
Auto chance to my friends and family.
Thanks Chris
I had a few concerns about the shipping time at first. But, a sales rep contacted me immediately and took care of my concerns. I am completely satisfied. Great customer service! Rare nowadays.
So far so good. Reasonable pricing. Site is easy to navigate.
Got the order within two days of ordering and that was even with a little bit of a mix up. Awesome experience.
Shopping was good and now i will see on the three day shipping? Shipping was on time and just finished the clutch install(10/30/14) and now i will see how it performans? I think the only bad part about buying on line and fron places like autohance is... the warrenty? But we shall see how this goes and i may be back to order again.
Thank you
John
Very easy and good experience. I asked a few question and they replied back promptly. I had to make a return, and you guys made everything easy. Overall 5/5. The only problem that i had was that the item i purchased was not what i was expecting. You see, Tein has a few different set of "street coilover" kits. They're all a bit confusing to begin with. The title for the set I purchased was Street Advance Coilovers (the pricing sounded about right). The Coilovers I received were the Street Advance Z., again very confusing and price was a bit too high for this kit. I recently found out that the "street advance" (Not the "Z") is not made for my car which is a bummer because i've read some really good reviews for other cars. In any case, very satisfied with authohance overall, but just watch out for some of these description or part titles, especially for Tein.
AutoHance was good. I did have problems with the product. 4 of the 2 1/2 inch band clamps would not tighten up right and i had to use regular exhaust clamps till i get my new ones.
The representatives at Autohance.com went above and beyond on this transaction. I've never had such professional service and follow up contact on an order. Thank you- GOOD PRODUCTS - OUTSTANDING SERVICE - GREAT PRICING AND COUPONS MAKE A DIFFERENCE!
My order arrived right when they said it would and came complete with detailed installation instructions specific to my model. And the customer service is excellent!
Quick and easy checkout process. No shipping charge, shipped quickly and best price I could find. Thank you,now my new F-150 will stay nice and clean!
Everything was great. Nothing at all to complain about. Delivery time was good. Good customer service. And better price than anywhere else. A+ in every category.
Quick and Easy! Great Discount Price! Fast Delivery and High Quality Products! I would buy from them again but I won't need to so I'll be passing the good word.
Quick and easy shopping. Affirm helps out alot!
Unfortunately I had a bit of a squirrel moment and ordered the Mishimoto air box only. I meant to order the Mishimoto intake itself. So I will be returning the airbox and ordering the intake.
The AFE Programmer (Same as SuperChips) does NOT work with 2014 Ford Edge. The vendor of product was at fault with this fact. The compatibility list has been updated on the AFE and Autohance websites. It took some time but got my money refunded.
Quick, easy and cheaper than amazon! The customer service was great. They even called to ask a couple questions about my vehicle to make sure I was getting the right part.
By far the best pricing on russell stuff i have seen
These guys were fantastic to deal with. Simple. I had a question and answered quick with a fine resolution. Awesome
Great services and prices. Will shop again! I was concerned because the intake pipe was bent on both ends but the box was fine. Could have come from factory like that.
Got the parts quick and effectively also,
The history of all hitherto existing society is the history of class struggles.
Freeman and slave, patrician and plebeian, lord and serf, guild-master and journeyman, in a word, oppressor and oppressed, stood in constant opposition to one another, carried on an uninterrupted, now hidden, now open fight, a fight that each time ended, either in a revolutionary reconstitution of society at large, or in the common ruin of the contending classes.
In the earlier epochs of history, we find almost everywhere a complicated arrangement of society into various orders, a manifold gradation of social rank. In ancient Rome we have patricians, knights, plebeians, slaves; in the Middle Ages, feudal lords, vassals, guild-masters, journeymen, apprentices, serfs; in almost all of these classes, again, subordinate gradations.
The modern bourgeois society that has sprouted from the ruins of feudal society has not done away with class antagonisms. It has but established new classes, new conditions of oppression, new forms of struggle in place of the old ones.
I loved the exhaust and price and shipping and just do you know I sold atleast another 8 Borla atak systems for yal after buying mine. I'm a member of a few ram groups on Facebook and they all asked me where I got it from for that price and I posted your website with the code Cyber and 2 guys bought it within a hour of me buying it and sent me pics of them buying it and receiving it and the sound and over the last week I have had about 30 people ask me the same thing and another 6 or 7 people show me they bought it to from yal. So you should of sold atleast $10,000 worth of Borla atak exhaust just from me and a great experience threw you. You can check the Facebook groups if you dont believe me. Thanks again
I think I waited a few months for this product to be in stock again. It would have been nice if there were a way to get on a waiting list, or an email notification when it became available.
Good prices, just didn't know I needed additional parts for my clutch lot that I bought. Shopping was pretty fast, just excited to get my car back and driving again
Very easy and user friendly website.
Product and prices are also good.
Customer service was also great when I had to change my order. 2 thumbs up!
I will recommend.
This was my first order. It arrived fast very easy to install. Looks nice experienced my first down pour of rain so far it's still dry. I am very impressed.
Called and talk with the staff before I ordered my product. I really enjoyed talking to them. They are very knowledgeable and friendly. We could use more businesses like them.
It uses Amazon pay,not paypal like al ot of other sites, I like it so far.
Ill most assuredly be using Autohance in the future as their Customer Support was incredibly helpful.
Easy site to use, description is explained well. Appreciate the fact that when placing an order it asks what your vehicle is on the checkout page, therefore your making sure it's the right fitment
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AutoHance.com is committed to providing you with top quality parts from the leading name brands. Our custom and universal products are available for every make and model vehicle, and our custom tailored inventory search makes finding the right part for your car effortless and accurate.
Our History:
AutoHance has come a long way through warehousing and distributing a wide variety of products including medical technology equipment. Our warehouses have mastered the order and shipping process, with the capacity to handle any volume of sales. We are with you every step of the way; from order to delivery.
Business Philosophy:
AutoHance's core belief is to always prioritize what is in the best interest of the customer. Our number one goal is to be regarded as providing the absolute best service in the business. We monitor customer feedback on a daily basis and tailor our business to what satisfies everyone.
The team is always fostering improvements and taking pride in delighting and satisfying customers.
Our Commitment:
In order to achieve economic efficiencies, offer exclusive products and to make shipping faster and more convenient, orders are shipped from warehouses located throughout the United States that are closest to you.
Our mission is to provide each customer the best possible shopping experience for automotive accessories. We are committed to being there for you for all your performance part needs!
