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Autohance has a rating of 3.5 stars from 2,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Autohance most frequently mention customer service, best price, and free shipping. Autohance ranks 12th among Auto Parts sites.
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I ordered a set of EBC brake pads. Their prices were the best. I was in no rush as I was buying them for future maintenance. I think it took three weeks to get the order. The delivery time was a little extended, would have been happier if I received some kind of notice that the order was progressing. I called two weeks after the order was placed and the customer support was great. Let me know the order would be shipped by early the next week. It came as promised.
UPDATE: After extensive phone calls and emails with John, the intake still has not arrived. A label for my delivery was not created until 9/13 at 3:03pm. Mind you, I was personally contacted and assured that the intake would be delivered on 9/10. A partial refund was given and I was promised a full refund if not delivered by 9/12 at the latest. The second refund has not been placed and I'm no longer hearing back from them on email or phone. I will be taking legal action if matters are not resolved by the end of today 9/15 Scammers. I paid for a K&N air intake on 08/29 and was told the item would arrive in 2-5 business days. The email stated that I would receive a notification when the item was shipped. Almost a week went by with no update to the shipping, so I reached out to their customer service email team on 09/03. They responded to let me know that the order would be shipped out on 09/06 and be delivered by 09/10. There was never a notification that it was shipped and 09/10 came and went with no delivery. The email team has stopped responding to my messages and I have opened a claim with my credit card company to have the money refunded. DO NOT BUY FROM AUTOHANCE!
It was over a week from the time I ordered to the time I received my order. Overall I'm very happy with the product and price, just wish I had it sooner
John was very helpful when I called to confirm the parts info.
The exhaust system was packed very well, delivered before expected, very pleased with Autohance.
Awesome experience with autohance. Great prices, quick shipping and excellent communication. Will shop with autohance again and have already recommend to friends.
The product I received looked like it was used and not brand new. And the packaging looked as though it had already been opened. Ordering was great. Customer Service was good.
I have not received the package yet but so far so good, so now that I received my dual exhaust kit I am very pleased with the fast shipping and the great price.
I will have a more accurate opinion when I get my part.
I revived my part in 5 days. It was will packaged. Looked great, and It fit correctly. I am very satisfied.
I was super impressed with the shipping ordered the night before and received it the next day theres no better feeling. Product price was the best on the market and product works great.
Ordered it and never hear anything for a week. Called and emailed multiple times and never could reach anyone. Finally got someone to answer a week later and it shipped out
I liked the descriptions that they have for the products, also i like how they show what vehicles the item fits and the buying processes is simple. I also think that the prices are good.
Received exactly what I was looking for in two days after paying the best price I could find. Exactly what I was looking for and already installed in less than a week from ordering.
Was looking for this product for some time that offered a payment plan and found this site which offered me the product as well as a plan I was ok with.
My experience with Customer Support was outstanding and my shopping and return experience flawless. Thank you for your courteous and competent service.
The pull cable for opening the bed cover did not function smoothly. Had to modify cable opening to allow it to be pulled fully, allowing the bed cover to be opened.
Great so far! Exhaust system is very loud. I know I purchased the system so it would sound better that the stock exhaust system, but it is almost too loud in the cab of the truck.
Great experience. I ordered similar parts for 2 vehicles. Autohance followed up to ensure parts I ordered would fit intended vehicles. Great follow up and follow thru.
SO FAR SO GOOD...SITE EASY TO MANUEVER...box looked as if it had come through a war zone...parts pack had torn open and clamps had caused some nicks and scratches, but all in all it installed very quickly and looks great...
Poor quality for a premium price. Can't believe the put they're own logo on upside down.
Excellent communication. Super fast delivery! AAA+++ Supplier. Would definitely buy from again!
The Magnaflow Exhaust System that I purchased from you arrived quickly and in excellent shape. I will recommend you to anyone looking for a new system at a great price!
Took forever for them to ship and when they finally arrived 1 of the lights were broken
Best price I found either locally or online for the item purchased. Completely satisfied with overall experience. Will purchase from autohance.com again.
Easy to order, applied winter sale discount, arrived when scheduled.
Product arrived as described, shipping was fairly quick.
The service was professional, fast, and knowledgeable
These guys have it together with there prices and 5* customer service.
They beat the competition by 30%
Super fast shipping.
Would recommend them to anyone!
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AutoHance.com is committed to providing you with top quality parts from the leading name brands. Our custom and universal products are available for every make and model vehicle, and our custom tailored inventory search makes finding the right part for your car effortless and accurate.
Our History:
AutoHance has come a long way through warehousing and distributing a wide variety of products including medical technology equipment. Our warehouses have mastered the order and shipping process, with the capacity to handle any volume of sales. We are with you every step of the way; from order to delivery.
Business Philosophy:
AutoHance's core belief is to always prioritize what is in the best interest of the customer. Our number one goal is to be regarded as providing the absolute best service in the business. We monitor customer feedback on a daily basis and tailor our business to what satisfies everyone.
The team is always fostering improvements and taking pride in delighting and satisfying customers.
Our Commitment:
In order to achieve economic efficiencies, offer exclusive products and to make shipping faster and more convenient, orders are shipped from warehouses located throughout the United States that are closest to you.
Our mission is to provide each customer the best possible shopping experience for automotive accessories. We are committed to being there for you for all your performance part needs!
