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Autohance has a rating of 3.5 stars from 2,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Autohance most frequently mention customer service, best price, and free shipping. Autohance ranks 12th among Auto Parts sites.
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I ordered a set of EBC brake pads. Their prices were the best. I was in no rush as I was buying them for future maintenance. I think it took three weeks to get the order. The delivery time was a little extended, would have been happier if I received some kind of notice that the order was progressing. I called two weeks after the order was placed and the customer support was great. Let me know the order would be shipped by early the next week. It came as promised.
UPDATE: After extensive phone calls and emails with John, the intake still has not arrived. A label for my delivery was not created until 9/13 at 3:03pm. Mind you, I was personally contacted and assured that the intake would be delivered on 9/10. A partial refund was given and I was promised a full refund if not delivered by 9/12 at the latest. The second refund has not been placed and I'm no longer hearing back from them on email or phone. I will be taking legal action if matters are not resolved by the end of today 9/15 Scammers. I paid for a K&N air intake on 08/29 and was told the item would arrive in 2-5 business days. The email stated that I would receive a notification when the item was shipped. Almost a week went by with no update to the shipping, so I reached out to their customer service email team on 09/03. They responded to let me know that the order would be shipped out on 09/06 and be delivered by 09/10. There was never a notification that it was shipped and 09/10 came and went with no delivery. The email team has stopped responding to my messages and I have opened a claim with my credit card company to have the money refunded. DO NOT BUY FROM AUTOHANCE!
The rep was very helpful and answered all my questions. Helped me make a decision to buy from you guys.
Easy to navigate website & great customer service; communication. Will lookup for parts in the future! Thanks
Great price. Even had a follow up call right after placing order to confirm model of truck and bed length.
Good selection, competitive prices, easy check out. Clutch was delivered quickly and in great condition. No complaints at all.
Products were in good shape, even included an instructions manual with pictures that are clear which was very helpful.
Item arrived on time and in good condition packaging could have been a little better otherwise Five stars across the board other then that.
Excellent pricing, super fast delivery, quality merchandise. I will definitely be a repeat customer.
Great transaction! Super fast shipping! Item exactly as described! Will be a repeat customer for sure!
Best possible experience, great customer service. Answered questions on phone, responded quickly by email. I will be back.
It was difficult to find rotors for both sides, when i did the prices were different. You should offer them as pairs
Competitive pricing, responsive customer support. Recommend future online purchasing from AutoHance.
Excellent Hands down best price you can find for weathertech floor mats nice people they do good business
My fly wheel came fast! And it was the best price than any other website. Will be buying from you guys again!
An issue not recognizing my account, but re-registered and all is well. Great price on Weathertech floor liners. Best prices I found anywhere!
Easy searching, I always enjoy shopping with you guys. Now how about some free decals for my new shop?
Overall, it was an alright experience. There should be a products description of what is in the box.
I ended up paying $40 for shipment of a product that was advertised as "free shipping." Buy at your own risk unless you are ok with being mislead.
Fast ordering process, simple navigation to place the order & product was well prepared for shipping. Thanks a ton guys!
Bought the complete set of weather tech mats for my wife's Mini Cooper. We love them. Great product. Awesome customer service support
New customer with you guys. Seeing how the first order goes, if smooth will be back soon! Good prices too :)
Fast friendly service. Excellent price and only website I found that could actually ship my part to me.
It was pretty good overall, thought I paid a fair price. Would had like to gotten cheaper, only beat local store by $10
Straightforward. Quick.
Advertised "Black Friday" and "Cyber Monday" deals, but they were all regular priced items.
Quick and easy...but won't know until the product arrives...the site as simple enough...fare pricing..
By far the best price I could find for my bakflip mx4. Shipping was really fast. Communication was great. Will definetly shop at autohance.com again.
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AutoHance.com is committed to providing you with top quality parts from the leading name brands. Our custom and universal products are available for every make and model vehicle, and our custom tailored inventory search makes finding the right part for your car effortless and accurate.
Our History:
AutoHance has come a long way through warehousing and distributing a wide variety of products including medical technology equipment. Our warehouses have mastered the order and shipping process, with the capacity to handle any volume of sales. We are with you every step of the way; from order to delivery.
Business Philosophy:
AutoHance's core belief is to always prioritize what is in the best interest of the customer. Our number one goal is to be regarded as providing the absolute best service in the business. We monitor customer feedback on a daily basis and tailor our business to what satisfies everyone.
The team is always fostering improvements and taking pride in delighting and satisfying customers.
Our Commitment:
In order to achieve economic efficiencies, offer exclusive products and to make shipping faster and more convenient, orders are shipped from warehouses located throughout the United States that are closest to you.
Our mission is to provide each customer the best possible shopping experience for automotive accessories. We are committed to being there for you for all your performance part needs!
