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Autohance has a rating of 3.5 stars from 2,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Autohance most frequently mention customer service, best price, and free shipping. Autohance ranks 12th among Auto Parts sites.
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I ordered a set of EBC brake pads. Their prices were the best. I was in no rush as I was buying them for future maintenance. I think it took three weeks to get the order. The delivery time was a little extended, would have been happier if I received some kind of notice that the order was progressing. I called two weeks after the order was placed and the customer support was great. Let me know the order would be shipped by early the next week. It came as promised.
UPDATE: After extensive phone calls and emails with John, the intake still has not arrived. A label for my delivery was not created until 9/13 at 3:03pm. Mind you, I was personally contacted and assured that the intake would be delivered on 9/10. A partial refund was given and I was promised a full refund if not delivered by 9/12 at the latest. The second refund has not been placed and I'm no longer hearing back from them on email or phone. I will be taking legal action if matters are not resolved by the end of today 9/15 Scammers. I paid for a K&N air intake on 08/29 and was told the item would arrive in 2-5 business days. The email stated that I would receive a notification when the item was shipped. Almost a week went by with no update to the shipping, so I reached out to their customer service email team on 09/03. They responded to let me know that the order would be shipped out on 09/06 and be delivered by 09/10. There was never a notification that it was shipped and 09/10 came and went with no delivery. The email team has stopped responding to my messages and I have opened a claim with my credit card company to have the money refunded. DO NOT BUY FROM AUTOHANCE!
I can now hear my car's turbo much more clearly, I'm having way too much fun with this intake!
It's been good so far I will be installing soon hope fit and finish met the quality I expect.
Some of the parts that were supposed to be the same were different (such as the screws), and the filter is having a hard time connecting to the MAF
Very easy website. Just would have liked to see the part # as I was ordering the products.
I dont normally shop from online stores but giving you guys a chance because you have good reviews
Autohance was on top of my order from start to finish. Impressive for a first order and fan!
Thank you for double checking the part is right for my car. Great price and awesome experience.
Shopped around for a while and they had the best price order shipped fast and hassle free
Shipping was very fast! Called to make sure that what I ordered was the right part! A+
I had amazing service and the customer service agent really did a great job helping me out.
Quick and easy and I even got an extra discount code on top of free shipping! Awesome!
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Love the intake would also love to work with you guys contact me and we can talk!
I got everything i need in a short time frame even though it traveled across the country.
Fitments are not up to date on the product I am purchasing. Had to 2x check at other sources.
I didnt think i would buy anything for my old car but just said screw im getting this intake when i first laid my eyes on it. THANKS GUYS.
Thank you had a great experience in ur site sure to but more in the future.
I enjoyed this experience and will look for other parts on this site in the future
It was quick, easy and they had what I was looking for at a reasonable price.
Everything was overall excellent. Real test will be when I put the product on the car
Got 10% off with a coupon code and got free delivery which only took 2 days
Great prices, we will see where it goes from here, but apparently good reviews from others
Very easy and efficient.
My hard cover arrived in great shape and earlier than expected.
Thanks
The reviews were about your site, which worked well, but I was looking for product reviews
Just glad that they call before they ship to make sure the part will be correct!
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AutoHance.com is committed to providing you with top quality parts from the leading name brands. Our custom and universal products are available for every make and model vehicle, and our custom tailored inventory search makes finding the right part for your car effortless and accurate.
Our History:
AutoHance has come a long way through warehousing and distributing a wide variety of products including medical technology equipment. Our warehouses have mastered the order and shipping process, with the capacity to handle any volume of sales. We are with you every step of the way; from order to delivery.
Business Philosophy:
AutoHance's core belief is to always prioritize what is in the best interest of the customer. Our number one goal is to be regarded as providing the absolute best service in the business. We monitor customer feedback on a daily basis and tailor our business to what satisfies everyone.
The team is always fostering improvements and taking pride in delighting and satisfying customers.
Our Commitment:
In order to achieve economic efficiencies, offer exclusive products and to make shipping faster and more convenient, orders are shipped from warehouses located throughout the United States that are closest to you.
Our mission is to provide each customer the best possible shopping experience for automotive accessories. We are committed to being there for you for all your performance part needs!
