• Autohance

Autohance

Overview

Autohance has a rating of 3.5 stars from 2,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Autohance most frequently mention customer service, best price, and free shipping. Autohance ranks 12th among Auto Parts sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.3%
Positive
9
Neutral
1
Negative
4
4
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How would you rate Autohance?
Top Positive Review

“EBC Brakes good price & well packaged”

Michael H.
6/4/24

I ordered a set of EBC brake pads. Their prices were the best. I was in no rush as I was buying them for future maintenance. I think it took three weeks to get the order. The delivery time was a little extended, would have been happier if I received some kind of notice that the order was progressing. I called two weeks after the order was placed and the customer support was great. Let me know the order would be shipped by early the next week. It came as promised.

Top Critical Review

“Missing Item & Poor Customer Service”

Zachary D.
9/11/24

UPDATE: After extensive phone calls and emails with John, the intake still has not arrived. A label for my delivery was not created until 9/13 at 3:03pm. Mind you, I was personally contacted and assured that the intake would be delivered on 9/10. A partial refund was given and I was promised a full refund if not delivered by 9/12 at the latest. The second refund has not been placed and I'm no longer hearing back from them on email or phone. I will be taking legal action if matters are not resolved by the end of today 9/15 Scammers. I paid for a K&N air intake on 08/29 and was told the item would arrive in 2-5 business days. The email stated that I would receive a notification when the item was shipped. Almost a week went by with no update to the shipping, so I reached out to their customer service email team on 09/03. They responded to let me know that the order would be shipped out on 09/06 and be delivered by 09/10. There was never a notification that it was shipped and 09/10 came and went with no delivery. The email team has stopped responding to my messages and I have opened a claim with my credit card company to have the money refunded. DO NOT BUY FROM AUTOHANCE!

Reviews (2,381)

Rating

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Andrew J.
0 reviews
0 helpful votes
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October 21st, 2020
Verified purchase

The cold air intake was fine, the Outlaw exhaust system looked like it was someone's return after sitting in their garrage for a year collecting other junk, literally! Boxes were shredded, installation instructions gone, no packing list, packing plastic roll, pvc connections and trash. It was the best price I found and all the parts were there, although some were damaged, and I had to look everything up on the web. When I call customer service, I expect a person, not an answering machine.

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Jan C.
0 reviews
0 helpful votes
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October 5th, 2018
Verified purchase

First time using Autohance. Transaction is going smoothly to this point. Transaction went exactly as explained. I had minor concern on purchase when I hadn't received confirmation of shipment until the third day but product showed up extremely fast. Was a great deal with purchase price and I am very pleased with the overall transaction and product...Thank you

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Jose S.
0 reviews
0 helpful votes
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July 29th, 2020
Verified purchase

Amazing place to buy performance parts, there was a disclaimer regarding the fitment on my vehicle, and a pretty nice and friendly customer service representative gave me a call. Amazing experience and great prices, will be purchasing more parts from them!

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Eugene N.
0 reviews
0 helpful votes
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February 2nd, 2019
Verified purchase

Purchased a Borla Exhaust system for our new 2019 Mini Cooper S.
Several vendors where out of stock,
Autohance had the product, at a competitive price and offered an additional $25 discount and free shipping.
The product was ordered Wednesday and delivered Friday.
This is a five star experience.

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John C.
0 reviews
0 helpful votes
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June 17th, 2017
Verified purchase

I am hoping that you actually have these brake pads "in stock and ready to ship" as stated on your website. I payed for 3 day shipping which means I should have these by at least Tuesday, June 13th. Right? Delivered as promised! Thanks

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John C.
0 reviews
0 helpful votes
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August 4th, 2016
Verified purchase

Good service. Great pricing and shipping quotes. Only issue is I attempted to call the customer service numerous times and kept getting forwarded to a voicemail recording. Other than that no issues so far.

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Dayna B.
0 reviews
0 helpful votes
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March 11th, 2017
Verified purchase

Good prices compared to other sites. Purchased what I wanted quickly. Although it was double boxed, there was some slightly bent parts/chipped paint on the coilovers, obviously due to shipping and handling. Other than that the product is great.

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Blake E.
0 reviews
0 helpful votes
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November 30th, 2018
Verified purchase

I don't make Recommendations, people need to do the reasearch on their own in order to understand what they are purchasing. This site simply did not have enough information on the exact product and other details that are required

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Cynthia L.
0 reviews
0 helpful votes
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May 8th, 2019
Verified purchase

I am extremely pleased with my order; it arrived in exactly three days, the price was far cheaper than anywhere else that I've searched, and my tonneau cover is perfect! Installed in less than 30 minutes and looks amazing!

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Scot M.
0 reviews
0 helpful votes
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December 5th, 2019
Verified purchase

Haven't installed product yet (waiting on another part from another supplier), so don't have any opinion at this time. Obviously, info on line looked great or I wouldn't have ordered it. I selected 4 just because I had to select something. An option for "no opinion", haven't used the product yet, etc, would be helpful.

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Ryan R.
0 reviews
0 helpful votes
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June 16th, 2020
Verified purchase

The cold air intake I bought, received and installed on my 2014 Volkswagen Jetta TDI was perfect. Gained horsepower and torque, not to the mention the sound is great too. I would recommend it this company to anyone. Next is an exhaust from you guys. Looking at the Power Banks with black exhaust tip. Thanks for great service and speedy delivery.

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katie m.
0 reviews
0 helpful votes
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October 21st, 2020
Verified purchase

I liked that your intakes specify fit for a manual or automatic transmission. That gives me piece of mind it will actually fit my Eclipse. Installation was a little tricky having to remove the front bumper but instructions were very clear and detailed. I had the factory air system and the Injen intake on in about an hour. Gives my car a whole different sound. I absolutely recommend Autohance and Injen intakes.

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Jack R.
0 reviews
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November 30th, 2016
Verified purchase

Overall a nice part and I appreciated not having to weld anything.

Fitment Concerns: Collector clearance at header. About 1mm from bottom of the suspension fork, I have heat and vibration concerns. Would have liked more clearance perhaps.25 inch.

Could have used a female delete cap for the outdated blow back test port. This port is used to test exhaust pressure using a tool no one has. This simple cap sells for $35! Settled on plugging the hole with a lug nut off the wheel. Been nice to have a plug in the kit.

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Matt D.
0 reviews
0 helpful votes
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October 4th, 2015
Verified purchase

I was looking for a good deal on the Injen CAI for my 2012 Mazda 3 and stumbled upon autohance.com which had a better price than anyone else for the product.

I ended up placing my order and receiving it I believe 2 days after which was absolutely incredible for free shipping.

The package arrived in good condition with everything inside in perfect condition. The part was easy to install and works great. Overall I'm very satisfied with my experience and I'll definitely consider buying from autohance.com again!

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Jason S.
0 reviews
0 helpful votes
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March 18th, 2019
Verified purchase

Talked to a guy in customer service yesterday and he answered all my questions and verified availability, thank you.

When I spoke with your representative on the phone I was under the impression that the item was in stock, and that it would be at my door in about 5 business days. About month later it finally arrived, there was no C.A.R.B. Sticker in the box, and I still have not hear back about that.

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Anthony G.
0 reviews
0 helpful votes
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July 17th, 2019
Verified purchase

Hello, I was installing my new slotted and drilled rotors and ceramic brake pads today and one of the brake pads metal mounting clips broke off. I started on my front right and the moment I opened the package for the brake pads a metal piece fell off. I need to put my caliper and original pads back in because I can't finish the job. I don't know where to go from here but if I can get some assistance with this defective part I would appreciate it.

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Dominic M.
0 reviews
0 helpful votes
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August 26th, 2020
Verified purchase

Great customer service! I did not realize I messed up on my shipping address. 10 minutes after ordering on line, I got a call to confirm and make sure the shipping address was correct. 4 days layer I had my product and installed with no issues.

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Victor V.
0 reviews
0 helpful votes
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August 8th, 2020
Verified purchase

Great prices and selection of parts! Great Customer Service, John my customer service representative called me after my order was placed to confirm the items I ordered would fit my vehicle before shipping. I thought that was awesome. Will definitely
Buy form them in the future.

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Drew K.
0 reviews
0 helpful votes
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March 22nd, 2016
Verified purchase

I never received a shipping tracking number. I like to specifically track items like this to ensure noone steals the delivery off my porch. I live in a good neighborhood but you never know.

Great delivery speed though and best price by far.

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Alex C.
0 reviews
0 helpful votes
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June 8th, 2015
Verified purchase

Good price, product in good condition, on time delivery. I live in an apartment, and so I have my packages delivered to somewhere that isn't my billing address. Autohance followed up with me to ensure that I was who I said I was. Thanks for adding credit card fraud protection measures.

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Marek W.
0 reviews
0 helpful votes
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April 13th, 2020
Verified purchase

Item arrived in fair amount of time, but it looked like an open box which was beat up. After inspecting the product I found some scuffs and the exhaust tips had some chips in the black finish. Because this was a muffler I decided to keep and because the damage was minor. Overall it was ok, I would be concerned about purchasing fragile products from them.

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Monty T.
0 reviews
0 helpful votes
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August 25th, 2020
Verified purchase

Very Happy with price. Hopefully I won't be disappointed with the product because your price is considerable cheaper. Update - I received my exhaust system much sooner than expected and it was as advertised. Very happy with it. It would have been nice to get an update that the order had shipped, but I was home at the time.

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Robert C.
0 reviews
0 helpful votes
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July 3rd, 2020
Verified purchase

It took a little longer than I thought it would to actually process the order, but after contacting Autohance I received a tracking number which helped me stay in the loop. Order arrived after a few days, product was as advertised. So far very happy with the tonneau cover. It fit perfectly and was easy to install. Now we will see how it holds up to the Pacific NW rain. Overall, very satisfied so far.

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Brian C.
0 reviews
0 helpful votes
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June 11th, 2018
Verified purchase

Best price I have seen. Good customer service I did have a problem with delivery though...Only 2 bolts in the box. Box was in rough condition when it arrived so I'm Assuming the bolts fell out. The plastic bag they were in was ripped open. All clamps were there thankfully so I went to auto store and purchased the bolts to fit.

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Dylan E.
0 reviews
0 helpful votes
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March 24th, 2019
Verified purchase

Bought this Injen intake for my Fusion Sport.came to this website because it offered a better deal. Part was accurate, installation was easy, the unrestricted airflow sounds amazing in the car. Very pleased with this purchase.

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From the business

AutoHance.com is committed to providing you with top quality parts from the leading name brands. Our custom and universal products are available for every make and model vehicle, and our custom tailored inventory search makes finding the right part for your car effortless and accurate.

Our History:
AutoHance has come a long way through warehousing and distributing a wide variety of products including medical technology equipment. Our warehouses have mastered the order and shipping process, with the capacity to handle any volume of sales. We are with you every step of the way; from order to delivery.

Business Philosophy:
AutoHance's core belief is to always prioritize what is in the best interest of the customer. Our number one goal is to be regarded as providing the absolute best service in the business. We monitor customer feedback on a daily basis and tailor our business to what satisfies everyone.

The team is always fostering improvements and taking pride in delighting and satisfying customers.

Our Commitment:
In order to achieve economic efficiencies, offer exclusive products and to make shipping faster and more convenient, orders are shipped from warehouses located throughout the United States that are closest to you.

Our mission is to provide each customer the best possible shopping experience for automotive accessories. We are committed to being there for you for all your performance part needs!

Company Representative

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AutoHance C.
Typically does not respond to reviews

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